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Stephen W. WattsNorthcentral University
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Organizational AssessmentCurrent e-Learning PortfolioReadiness of e-LearnersMaintenance Support System NeedsCurriculum Development ModelHardware, Software and Networking NeedsTrainer Delivery Skills AssessmentLearner Participatory Skills AssessmentCost – BenefitsRecommendationsQuestions
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Current e-Learning Portfolio Informal Learning
Self-Paced Learning
Leader-led Learning
Performance Support Tools
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Informal Learning Resources available for direct user
access without structure to answer specific questions.
Technology Network Downloads of trial software Full documentation of company’s products Articles Newsletters Learning Library
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Self-Paced Offerings Learners participate anywhere, anytime in any
order
Currently:Self-Study CD-ROMS (SSCD)Primarily audio-based instruction on CD-ROM
Proposed: Training on Demand Primarily video-based instruction delivered on the
web
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Instructor-led Learning Instructor facilitates material presentation,
flow of discussion and answers questions to meet learning objectives.
Currently: Instructor-led in-classroom training Company facility or On site delivery
Proposed (after successful pilot study): Live Virtual Classroom (LVC)
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Performance Support Tools Guided instruction on a series of complex
tasks , or application help
Application Wizards
Help documentation
Context-sensitive help
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Readiness of Learners Insiders (employees)
Outsiders (paid customers)
Characteristics: Familiar and more comfortable with
traditional learning in a physical classroom. Technologically proficient
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Maintenance Support System Needs Self-paced offerings are fully automated in
sales and delivery No additional staffing
Live Virtual Classroom Need for additional bandwidth Current servers sufficient Need for additional personnel - producers
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Curriculum Development Model All training is internally created
Management expects this to continue
On Demand Training Video-based web-delivered training
Live Virtual ClassroomsWebEx (Interactive environment , Chat, Polls, Visual)Conference Call (audio)Same curriculum and student guides
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Hardware, Software and Networking Needs Hardware
Training on demand – hardware current in place LVC – hardware currently in place
SoftwareTraining on demand – No additional software
neededLVC – All browser based software (licensing fees)
Networking Training on demand – additional bandwidth
required LVC – additional bandwidth required
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Trainer Delivery Skills Assessment Instructors already create content for SSCD
Senior instructors have the skills to create training on demand
All instructors will deliver LVC Same materials Same content Same labs Need training for adaptations between face-to-
face and online presentations.
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Learner Participatory Skills Assessment Learners have the necessary skills to participate
in current in-classroom learning Learners have the necessary skills to use SSCD Training on demand will need same skill base as
SSCD Live Virtual Classrooms
Learners will need introduction to WebEx environment
Learners will need instruction in connecting to Lab machines
Producers will be used to provide this introduction
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Cost – Benefits Training on demand
Upfront costs - video team, travel, editing team Residual costs – network storage, bandwidth Revenue - continuing with approx. 80% margin
Live Virtual ClassroomUpfront costs – instructor webcams Residual costs – bandwidth Revenue – 35-40% of delivery with no
instructor travel expenses, and decreased facility overhead and maintenance
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Recommendations Begin implementation of training on
demand
Begin expansion of Live Virtual Classroom training
Immediately
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Questions and Discussion
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References
Broadbent, B. (2002). ABCs of e-learning:
Reaping the benefits and avoiding the pitfalls.
San Francisco, CA: Jossey-Bass/Pfeiffer.