Steve Tyink Vice President, Business Innovation Miron Construction Co, Inc. Honored as Wisconsin’s #1 Service Business of the Year, and appearing on Time Magazine as Retail facility of the Year, Steve Tyink is Vice President of Business Innovation for Miron Construction Co. Inc., one of the Country’s largest general contractors. While with Miron, he has assisted in the creation of
thought leading, innovative customer experiences within many industries including private club, financial, health care, manufacturing, commercial office, education, and entertainment. He is most widely known for his work with Experience-‐Based Design methodologies. Prior to his work in the construction field, Steve was the founder of ‘Attach’, a nationally recognized industrial design firm. There he pioneered the concept of experienced-‐based design solutions for some of America’s leading companies including Porsche, Bentley Motors, US Oil, Merrill Lynch, and the Mayo Clinic. He helped to pioneer the Saturn Automotive brand, serving as Vice President of Wisconsin Saturn Operations. While with Saturn, his stores captured over 31% market share while the national average was 5.6%. Steve spent 14 years in the private club sector as the General Manager for Mission CC, Mt. Pleasant CC and Northshore Golf Club. There he conceptualized and created the overall strategy of the ‘Guest Forever’ culture. This established industry-‐leading service experiences recognized in Dr. Len Berry’s award winning book, “Discovering the Soul of Service.” Keynote speaker for more than 80 national conferences, more than 60 articles and book chapters have been published featuring the vision, leadership strategies, and innovation practices of Tyink and his teams. Among these publications include his co-‐authored book, Monkey Business (now published in 6 languages), Jim Sullivan’s Mind Your Own Business, and Scott Gross’s Outrageous Service.
