Download - Stop, Collaborate, and Listen - Dean Hudson
#atlassian
DEAN HUDSON • UX DESIGNER • ATLASSIAN • @DEANHUDSON
Collaborative designHow we do design on the JIRA team
COLLABORATIVE DESIGN
TALK TO YOUR CUSTOMERS
COLLABORATIVE TECHNIQUES
Collaborative design
Collaborative design
C O L L A B O R AT I V E D E S I G N
C O L L A B O R AT I V E D E S I G N
Problems with this approach:
N O O W N E R S H I P
N O C O M M U N I C AT I O N
S I N G L E P E R S P E C T I V E
C O L L A B O R AT I V E D E S I G N
#atlassian
C O L L A B O R AT I V E D E S I G N
Collaborative design is all about getting multiple perspectives on a problem.
C O L L A B O R AT I V E D E S I G N
C O L L A B O R AT I V E D E S I G N
C O L L A B O R AT I V E D E S I G N
Three benefits:O W N E R S H I P
A L I G N M E N T
K N O W L E D G E
C O L L A B O R AT I V E D E S I G N
Three benefits:O W N E R S H I P
A L I G N M E N T
K N O W L E D G E
C O L L A B O R AT I V E D E S I G N
Three benefits:O W N E R S H I P
A L I G N M E N T
K N O W L E D G E
C O L L A B O R AT I V E D E S I G N
Three benefits:O W N E R S H I P
A L I G N M E N T
K N O W L E D G E
C O L L A B O R AT I V E D E S I G N
C O L L A B O R AT I V E D E S I G N
Collaborative design
≠ Design by committee
C O L L A B O R AT I V E D E S I G N
Don’t ship @#$%&! up horses! ”
“J U R G E N S PA N G L , H E A D O F D E S I G N
C O L L A B O R AT I V E D E S I G N
Design choices
C O L L A B O R AT I V E D E S I G N
∞
Collaborative techniques
Collaborative techniques
Collaborative techniques
W O R K S H O P S
D E S I G N S P I K E S
M A K E W O R K V I S I B L E
Workshops
C O L L A B O R AT I V E T E C H N I Q U E S
Who should you invite?
C O L L A B O R AT I V E T E C H N I Q U E S
C O L L A B O R AT I V E T E C H N I Q U E S
Visualise your ideas
C O L L A B O R AT I V E T E C H N I Q U E S
C O L L A B O R AT I V E T E C H N I Q U E S
C O L L A B O R AT I V E T E C H N I Q U E S
Design spike
C O L L A B O R AT I V E T E C H N I Q U E S
C O L L A B O R AT I V E T E C H N I Q U E S
C O L L A B O R AT I V E T E C H N I Q U E S
C O L L A B O R AT I V E T E C H N I Q U E S
Make work visible
C O L L A B O R AT I V E T E C H N I Q U E S
C O L L A B O R AT I V E T E C H N I Q U E S
C O L L A B O R AT I V E T E C H N I Q U E S
C O L L A B O R AT I V E T E C H N I Q U E S
Talk to your customers
Talk to your customers
Business Customer
TA L K T O Y O U R C U S T O M E R S
Business Customer
UX
TA L K T O Y O U R C U S T O M E R S
When should you be talking with
your customers?
TA L K T O Y O U R C U S T O M E R S
All the time.
TA L K T O Y O U R C U S T O M E R S
Continuous discovery
TA L K T O Y O U R C U S T O M E R S
Continuous discovery
Research Research Research Research
Product design
TA L K T O Y O U R C U S T O M E R S
TA L K T O Y O U R C U S T O M E R S
TA L K T O Y O U R C U S T O M E R S
TA L K T O Y O U R C U S T O M E R S
TA L K T O Y O U R C U S T O M E R S
TA L K T O Y O U R C U S T O M E R S
Summary
Summary
Collaborative design
• Better understanding of the problem• Ownership & alignment• Shared knowledge
Collaboration tools
• Workshops• Design spikes• Sharing work
Talk to your customers
• Design with your users, not for your users• Set up a regular cadence• Involve the whole team
DEAN HUDSON • UX DESIGNER • ATLASSIAN • @DEANHUDSON
Thank you!
