THE PORTAL ORIGINAL
HOSTING’S customers weren’t using the HOSTING portal to manage their virtual servers.
Why not?
a mess of links, tables, words, and numbers
buried links in an organizational maze
multiple navigational menus
ignored news and alerts
confusing fee attribution
THE PORTAL REDESIGN
For immediate ROI we redesigned the information architecture and the look of the portal.
SOLUTIONS
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TRENDS
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David H.Support
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(ICBM) [DAL01] restore campus db1
[DAL01] PAR not working for anyone on overnights
Hosting.com Solution For: Look Cinemas - #H224197
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Jan 1
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simpler navigation filtering options
SOLUTIONS
SERVICES
TICKETS
BILLING
TRENDS
MANAGE USERSC U S T O M E R P O R T A L
David H.Support
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Adam Welsh
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Cameron Wood
Dave Malone
Debra Messig
Jim Kerrigan
Michelle Knowles
Scott Brennan
Steve Brown
Tera Gall
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cleaner design
THE PORTAL INNOVATION
After success in the short term, we took the portal beyond merely competing with other portals.
We created the leading portal experience in the virtualization industry.
Hex Dashboard
WWW SQL AD
WWW SQL FW
SRCH EML
SRCH
WWW SQL SQL
AD SQL
IMIS SQL
SQL SQL SQL
WWW SQL SRCH
WEBSITE - PROD IMIS - DEV
JOHN KIPLING - DEV
WWW SQL SQL
IMIS
WEBSITE - EXP
objects instead of listsvisual server status
Solution ViewWEBSITE - EXP $120/MO
WWW
denver.server-h-194
6G RAM
SQL
sql-thorton
8G RAM
SQL
sql-thorton-2
8G RAM
IMIS
imis-2-stl
8G RAM
Configuring...est. 3 minutes
Duplicate this solution + $120/MO
Park this solution - $110/MO
View billing
Create a PDF spec sheet
Add a server
progressive details as needed
navigation appears where it is meaningful
Server View
WWW
SQL
IMIS
imis-2-stl8G RAM
imis-2-stl
OSArchitecture
Linux64-bit
99.9999% uptime
RAM 8 GRAM in use
CPU
7.9 G
Dual-coreCPU
IMIS - DEV solution
INSTALLED SOFTWARE
intuitive object management
Solution name...
Choose a purpose...
Ordering
WWW SQL AD
WWW SQL FW
SRCH EML
SRCH
WWW SQL SQL
AD SQL
IMIS SQL
SQL SQL SQL
WWW SQL SRCH
WEBSITE - PROD $145/MO IMIS - DEV $235/MO
J.KIPLING - DEV $10/MO
SHAREPOINT
CREATE SOLUTIONCREATE SOLUTION
EXPERIMENTAL
Experimental (EXP)
Development (DEV)
Test (TEST)
Production (PROD)
Add a server
Delete this solution
SHAREPOINT - EXP
easily understood fee attribution
