Strategic IT Planning - Strategic Planning Framework Page 1
California State University and the Strategic Planning Cycle
Planning – Action - Assessment
Strategic IT Planning - Strategic Planning Framework Page 2
Strategic Planning Cycle
Plan
MEASURE & OBSERVE
SYNTHESIZE & EVALUATE
ACT
ACT
SYNTHESIZE &
EVALUATE
MEASURE & OBSERVE
PLAN
Reflect, Refine, Rethink, Revise
Strategic Goal Setting
Implementation & Resource Allocation
Progress/Strategic Indicators/Metrics
Communication
Strategic IT Planning - Strategic Planning Framework Page 3
CSU, Chico Planning Process
• Campus Strategic Plan
• IT Strategic Plan
• Planning Tools
• Fiscal Alignment
• Assessment
Alignment fromBroad Context
To
Delivered Value
Strategic IT Planning - Strategic Planning Framework Page 4
Campus Strategic Plan
Strategic Priority 3
Believing in the wise use of new technologies in learning and teaching, we will continue to provide the technology, the related training, and the support needed to create high quality learning environments both inside and outside of the classroom.
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IT Strategic Plan -Themes
• Theme A - Teaching and Learning• Theme B - Information Literacy• Theme C - Learning Infrastructure• Theme D - Enterprise Information Management
Systems• Theme E - Information and Knowledge
Management
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IT Strategic Plan ThemeTHEME A Teaching and Learning "Provide support for the redesign of curricula to maximize our investment in technology and assure students access to the electronic resources that support curricula." "Enhance the teaching and learning experience by supporting diverse and innovative use of a state of the art learning management system."
CSU, Chico's Strategic Plan, Priority 3 Create a high-quality learning environment focused on student success by providing faculty with the technology tools and support necessary for the delivery of instruction.
Strategies TIME Leverage technology to reduce faculty, staff, and student time required by non-learning activities TRAINING Train faculty, staff, and students on learning technologies, productivity tools, and associated support services DESIGN Promote the successful integration of pedagogy and technology through faculty development opportunities CONNECT Create a strong connection between classroom and online learning environments ACCESS Provide diverse learning environments that offer access anytime, anyplace, anyhow. RESOURCES Provide electronic resources in all formats to meet the teaching, learning, and research needs of the campus community
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IT Governance
Information Technology Executive Committee*
(ITEC)
CIO
University Technology Advisory Committee
(UTAC)
Chico Information Systems Committee
(CISC)
Operational/decision
Advisory/decision
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Planning tools - Project Priority
Why a coordinated planning and priorities tool?• Assure that our resources are aligned with the campus strategic
priorities • Assure adequate human and technical resources are available for
success• Allow prioritization of multiple projects• Communication amongst technical and functional staff to eliminate
duplication of effort• Create a sharable list of functional and technical deliverables• Assessment of each project on completion (did we deliver?)
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Fiscal Alignment – Successful Practices
• Develop a cross campus picture of technology costs • Reduce silo approach to projects with enterprise
implications• Develop stable, predictable, and multi year funding
sources with direct linkages to the overall institutional budget.
• Articulate the operational, tactical and strategic value of IT to the institution.
• Develop a “culture of evidence” to support IT investments
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Fiscal Alignment – Total CostProject 2006/2007 Actuals 2007/2008 Projections
Theme A -- Teaching and Learning
A.1 Training and Design
A.2 Electronic Resources
A.3 WebCT Vista / LMS
A.4 Faculty Development/Training
A.5 Web Content Mgmt System
A.6 Academic Software
Theme B -- Information Literacy
B.1 Information Literacy
Theme C -- Learning Infrastructure
C.1 Classroom Technology
C.2 Desktop Computing AA
Desktop Computing BA SA UA (more data needed)
C.3 Computer Labs Central
C.4 Computer Labs Department (based on $1M inventory)
C.5 Server Resources
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Fiscal Alignment - Enterprise Systems FundPurpose: to support centralized planning, integration, and
development of campus wide information systems.
Scope:• Core campus applications and associated processes (i.e. CMS/
PeopleSoft, campus portal, the LMS (WebCT), Identity management, security, and data warehousing).
• Significant projects with defined objectives and measurable outcomes that support/improve core business and learning processes.
• Server and storage resources to support the above services.
• Staff training to support core services.
Multi-year Planning: Funds can be rolled over to accommodate peak project expenditures.
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Fiscal AlignmentCSU, Chico
Enterprise Technology Planning and Support Expenditures
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
2004/2005 2005/2006 2006/2007
Planning/Admin Technical CMS
Warehouse Security LMS
Enterprise Hdw Systems Other (BPI, TII, Wireless)
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Assessment
Assessment/ Analysis Graphs
86% of faculty workstations, 91% of staff workstations, and 83% of centrally provided student workstations meet or exceed the current system wide ITS baseline standards. Despite the fact that refresh timing and funding has been uneven due to dependency on one time funding, the majority of the campus desktops are within the standards as defined in the ITS baseline standards.
Quality of Workstations Based on ITS Baseline Standards
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2002/2003 2003/2004 2004/2005 2005/2006 2006/2007
Faculty Staff Student
Information Resources Theme C
Indicators/ Measures
Learning Infrastructure Computing Hardware/workstations: Guarantee faculty, students, and staff access to secure, maintainable networked personal computing device.
Quality of Faculty, Staff, and Student workstations on campus compared to Integrated Technology Strategy (ITS) baseline standards. Hardware and software are current and meet standards if they are purchased three years prior to the end of the reporting period
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Assessment
Quality of Workstations Based on ITS Baseline Standards
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2002/2003 2003/2004 2004/2005 2005/2006 2006/2007
Faculty Staff Student
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Assessment
Satisfaction with/Adequacy of Workstation
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2001 2003 2005 2007
Faculty Staff
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AssessmentNumber of "Smart' Classrooms
0
20
40
60
80
100
120
2002/2003 2003/2004 2004/2005 2005/2006 2006/2007
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AssessmentSatisfaction with "Smart" Classrooms
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2001 2003 2005 2007
Somewhat to very satisfied
Strategic IT Planning - Strategic Planning Framework Page 24
Questions
• Questions?• Links
– Campus Strategic Plan:http://www.csuchico.edu/prs/documents/pdf/strategicPlan5_06.pdf
– IT Strategic Plan:
http://www.csuchico.edu/ires/plans/documents/strategicPlans/FINAL_version_IT_Strategic_Pla1.pdf
– Information Resources Performance Reports:http://www.csuchico.edu/ires/plans/performanceReports.html