Download - Student ambassador training
Student Ambassador TrainingChelsea College of Arts 2014-15
Schedule
Schedule
12.30pm – Introduction
1.00pm – Workshop Health and Safety / Tour training
3.00pm – Pick up documentation from E Block EG24
What is a Student Ambassador?
What is a Student Ambassador?
There are two types of student ambassador at Chelsea
Widening Participation Student Ambassador
Works with the Widening Participation team working with young people in schools to encourage diverse university applications from groups who may not normally apply for Higher Education.
Marketing Student Ambassador
Works with the marketing team to help promote the college to prospective students at Open Days and other student recruitment events throughout the year.
This training session is only to do with Marketing Student Ambassadors
Types of work available:
Open Days
UCAS Fairs
School Visits
Tours of the college
Degree Show Events
Other recruitment events
Content for website e.g. videos / interviews / guest blogs
Marketing Student Ambassadors
Other work
Welcoming guests
Signing people in and giving out bags
Directing people around the college
Taking tour groups on course specific or general tours of the college facilities
Answering questions or guiding people to information
Talking to prospective student and parents
Setting up and clearing away before and after open days
Bag stuffing
What does the work involve?
Other work opportunities
Working bars at events
Writing guest blogs
Doing video or written interviews about student experience
Coming to UCAS Fairs in Manchester or London
Other ad-hoc work as it comes up
What does the work involve?
Student Ambassadors should be:
Friendly and approachable
Enthusiastic about the college and their course
Confident answering questions about the course
Able to make visitors feel welcome
Professional
Ambassadors for their course, their college and UAL as a whole
What are we looking for?
Great rate of pay - £8.90 per hour (including holiday pay)
Monthly pay direct into your bank account
Flexible work around your studies
Only work when you want to
Great experience for your CV
We can give you a reference for future jobs
Fun!
Perks of the Job
Expectations:
• Arrive on time – Ready to start at start time
• If you can no longer work let me know in good time
• Wear appropriate clothing
• Listen to and take direction from myself and Gavin
• Be polite and friendly to all guests
• Be truthful but not negative
• Represent the college in a good light
• Direct questions to appropriate person if you are not sure
• Do not use mobile phones whilst working
• Do not smoke whilst working or in student ambassador t-shirts
• Do not swear in front of visitors!
Professionalism
• I will put your name onto our student ambassador mailing list.
• Every time there is a job opportunity I will email you asking if you would like to work.
• You need to email me back confirming you would like to work – it will be first come first served.
• After each shift I will submit a pay form for you with the hours you have worked.
• You will get paid on the last day of the month for hours you have worked the previous month e.g. if you work on 15th April you will get paid into your bank account on the 31st May.
How it works
Bring in
• Original Passport
• Original Proof of NI Number
• Visa (Intl Only)
Fill in
• Pay details form
• P46 Form
• Term Dates Form (Intl Only)
Documentation
You need to bring in / fill in the following to go on the payroll
You can work for us without these but you won’t get paid until we have it all (but we will save up any hours you work.)
Any Questions?
Common Questions
What is the accommodation like? / Should I live in halls in first year? / Which Halls should I stay in?
What is the course like? / What sort of projects do you do? / what are the teaching staff like? / how often are you in college?
What are the workshops like? / what are the technicians like? / What facilities does Chelsea have?
Is Chelsea better than CSM / Camberwell / Wimbledon etc.?
What is the social life like? / Where do you go out? / Do you belong to any societies? What societies are there?
Do you like your course? / What work or industry experience have you had? / Do you do any course exhibitions?
Common Questions
OFFER DAYS
BA GDC, BA ISD, FdA ID – Tuesday 28th April – PM
BA Fine Art & BA Textile Design Wednesday 29th April – PM
Degree Shows – Private View, VIP Breakfast
Upcoming work opportunities
Tours
• Introduce yourself to the group before you start the tour, if the group is small (5ish) then you can ask them all their names too
• Break the ice with small talk e.g. ‘where have you travelled from today’
• Not everyone is comfortable asking questions so every now and again ask if anyone has any questions
• Wait for all members of your group to catch up before you start talking
• Don’t talk with your back to the group – enter the room – wait for everyone else to gather then address them as a group
Tour Tips
• Speak clearly and slowly so everyone can understand, English is not all visitor’s first language
• Pay attention to health and safety in the workshops follow guidelines strictly
• Know how many people are in your group and don’t move on unless you have everybody!
• Take care with other tour groups – if you get somewhere and another tour group are there then wait out of their way or go to another room first
Tour Tips
Any Questions?
BA Fine Art and BA Graphic Design students
– go to the 3D workshops for Health and Safety tour training
When you are finished go on tour training with ambassadors
BA ISD / FdA Interior Design & BA Textile Design
– Tour training with our current ambassadors
When you are finished go to 3D Workshops for health and safety tour training
Then come back to EG24 to pick up your documents
Tours / Health and Safety