Download - TAA January 2013 Newsletter
JANUARY LUNCHEON
Tuesday, January 15th
11:30am
STATE OF THE INDUSTRY Steve Ganzkow, Senior Vice President of American
Residential Group, will recap 2012 and forecast 2013.
Hilton Tulsa Southern Hills (81st & Lewis)
Registration
By January 11th: $29 member/$39 non-member
By January 14th: $34 member/$44 non-member
At the Door: $39 member/$49 non-member
Phone: (918) 747-6217 Fax: (918) 747-6244
Email: [email protected]
Cancellation Policy: Reservations may be cancelled up to 48 hours prior to the event at no charge. If reservations are cancelled less than 48 hours prior to the event you will be
required to pay for the reservation in full. You may send someone in their place at no charge.
January 2013
Tulsa Apartment Association
What’s Inside
A Funny Thing Happened on the Way to the Model:
Shopping War Stories from the Apartment Industry
Generation Y Traits
Landlords Call on Psychic to Screen Tenants
Products & Services Guide … and much more!
THE LARGEST EVENT in Multifamily Housing is Coming...
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Nowhere else will you find world renown and successful keynote speakers such as Richard Branson and Bert Jacobs along with more than 50 breakout sessions on all the hot industry topics. Combine this unparalleled education with
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and the decision to attend becomes easy.
2013 NAA EDUCATION
CONFERENCE & EXPOSITION
SAN DIEGO, CA • JUNE 19-22, 2013
INSPIRATION INNOVATION CONNECTIONS
You could win an all-expense paid trip
to the 2013 NAA Education
Conference & Exposition in San Diego!
http://www.naahq.org/education/naaei/campaigns/Pages/CareerVideoChallenge.aspx
Create a 30 second video that covers a day in your life as an
apartment industry professional and submit to the “Get Reel”
Career Video Challenge.
Entry deadline: January 31, 2013
Page 2
2013 BOARD OF DIRECTORS
Gary Goss..……………...……..…...........President LynCo, Inc.
Amy Bors....……....………....….1st Vice President Winfield Property Management
Davi Miesner.……...…...……….….2nd Vice President BSR Trust
Greg Wright…...………………………......Treasurer Capital Assets, Inc.
Kim Denton………..….………………..….Secretary Apartment Guide
Leslie Ariza...Cox Communications Gary Atkinson...Atkinson Supply Co.
Amber Bayles...American Residential Group Cindy Carlock...Case & Associates
Sherri Dugan...ASC Development & Management Co. Cindy Gibson...Palmer Supply Co.
Jaimie Overton…The Leinbach Company Tracy Phillips...Case & Associates Properties, Inc.
Crystal Tolen...Apartment Finder Becky Weaver...American Residential Group
ADVISORY DIRECTORS Lyn Goss……………………...LynCo, Inc John Miller…………..Case & Associates Scott Gardner….Crosshaven Properties
VENDOR ADVISORY DIRECTORS Buddy Atkinson……….Atkinson Supply
EXECUTIVE DIRECTOR Keri Cooper
EXECUTIVE ASSISTANT Laura Greenleaf
Tulsa Apartment Association 6855 South Canton Avenue
Tulsa, OK 74136 Phone: 918-747-6217 Fax: 918-747-6244
www.taaonline.org
Page 3
1/30/13 James Watters Learn how to put Ratings & Reviews to Work for you
1/16/13 Lisa Trosien Selling YOUniversity– Creating Closing Confidence
2/27/13 Cathy Macaione Upgrade your Interior Design Selections...Without Breaking your Budget
2/13/13 Eric Broughton Craigslist Advanced—How to Maximize your Craigslist Strategy
Upcoming Webinars for 2013
Webinar Wednesdays is the largest premium webinar series in the multifamily
industry, featuring industry giants generally twice per month! Through this
program, you get access to innovative ideas, best practices, and emerging
trends from a variety of topics, including leasing and marketing, resident re-
tention, career advancement, management techniques, and other property
management skills to become an "All Star" at your company!
http://www.multifamilyinsiders.com/shop-multifamily/category/12-webinar-wednesdays
Register online for individual classes or the whole series.
Join Lisa Trosien and the Webinar Wednesday Team
on January 16th at 2pm
Eastern Standard Time for only $29.99!
Join James Watters and the Webinar Wednesday Team
on January 30th at 2pm
Eastern Standard Time for only $29.99!
Each webinar is
eligible for Continuing
Education Credits!
Page 4
Here’s the Keys, Master! It was a nice spring morning, and our shopper was looking forward to
completing his shopping evaluation. He realized it would mean a tour of
the community in the beautiful weather. As he approached the leasing office of what seemed to be a well-
maintained apartment community, his expectations of this leasing presentation were high. The initial first
impression of this property was very positive, and everything seemed to be in order.
As he entered the leasing office, a nicely dressed and well-groomed woman was sitting at a desk
in the nicely-appointed room. She looked up from her paperwork, smiled, and said hello. But
she didn’t stand to greet our shopper or offer him a seat. Yet as instructed, the shopper walked
up to this on-site professional and inquired about a one bedroom. At that point, the manager did
the unthinkable. She pulled a set of master keys from her desk drawer, handed them to the
shopper, and pointed in a general direction. “The only thing I have left is on the second floor,
Apartment 234. It’s right up the second set of stairs going that way. See what you think.”
The shopper was flabbergasted by this action of the apartment owner’s agent. For just a second
he considered taking the keys and driving off. Instead, he completed his assignment by viewing
the apartment, walking the grounds, and returning the master keys to the otherwise friendly onsite
representative. Interestingly, the apartment he saw on his own was in
C’mon Up, Big Boy! This shopping incident actually happened to my husband, Rick Ellis, one of my “best” shoppers.
This shop took place more than a few years ago in the west Texas town of Midland. Rick was
younger, had more hair, and fewer pounds back then. You’ll see why this is relevant in just a
moment.
The apartment community he was shopping was upscale and desirable. The leasing professional
was poised, friendly, and gave an incredible performance. Rick was thinking that this would
likely be a perfect shop that would earn the company’s highest report score.
Everything was going great until this otherwise outstanding leasing professional did something
very inappropriate. This young woman invited Rick up to her apartment! Can you believe that?
(And as his wife, I was a little bit perturbed.) But it was not quite as bad as it sounds. She was
having a party in her apartment that evening, and she was inviting him to that little celebration.
Unfortunately, it ruined what could have been an award-winning leasing presentation. And it
confirmed our client’s concern about why this particular leasing consultant seemed to only close
her male prospects!
A Funny Thing Happened on the Way to the Model: Shopping War Stories from the Apartment Industry
After 13 years of shopping apartment communities in almost every state
in this country, we still never say, “We’ve seen it all!” Why? Because
after tens of thousands of shopping reports, we continue to get the occa-
sional new “twist” on the standard apartment leasing presentation. Some
of these twists are often downright twisted. Most are entirely inappropri-
ate and represent huge leasing no-nos, and some things that happen when
we are out shopping are downright unforgivable. Yet they are often hi-
larious! Below are just a few of the more unusual shops we have done
through the years. Enjoy!
Other funny comments seem to have recurring themes.
Here are a few we hear quite often.
A leasing professional complains to our shopper about their
manager or management company. The onsite person who does or
says a “no-no” and then comments, “Gee, I’m glad you’re
not a shopper or I would be in big trouble!”
How about the leasing professional who had just returned from
McDonald’s when our shopper showed up. She asked the shopper,
“Do you mind if I finish my lunch before I show you the
apartment?”
Please understand the vast majority of our shops are good or very good. We are proud of the
overall professionalism and expertise of the thousands of on-site professionals in this great
industry! Lest you think I’m poking fun at our wonderful customers, let me tell you a few stories
on us -- on our shopping company. Hey, we all make mistakes sometimes, right? Well, don’t
tell anyone about these stories because they are downright embarrassing! And while these goofy
messes happened to EPMS, any shopping company has similar stories to tell.
We had a shopper in Houston who “fabricated” eight shopping reports and turned them in
to us for payment. Fortunately, some inconsistencies were noticed during our second
review. It seems the shopper’s experiences were very similar — too similar - at each
community. We had this shopper visited by our collection person, “Nick the Knife!”
“Let’s strike a deal,” said our shopper to the leasing consultant he was to shop. He called
her up by phone and offered to split his shopping fee if she would just help him fill the
report out and avoid a time-consuming trip to the property. (Ouch!) Fortunately, this
honest on-site professional reported our lazy shopper to her supervisor, who immediately
called EPMS. Boy, were we red faced!
And then there are the shoppers who decide to fill out the shopping report during the
leasing presentation, in full view of the person being shopped! Some shoppers just don’t
get the concept.
And, finally, there is the occasional male shopper who simply can’t resist the temptation
to ask a cute leasing professional for her home phone number. Hey, buddy, we’re not
running a dating service. This is a shopping company!
Now you see why I say that anything can happen during a shopping evaluation! I hope you
enjoyed this lighter side of the apartment shopping and employee evaluation business. Perhaps I
or one of my shoppers will see you at your property in the future. Happy leasing!
Joanna Ellis, CAM, CAPS, is the president of Ellis Property Management Services and directs
hundreds of shopping reports throughout the nation every month. EPMS also produces the e-
SHOP, a special Internet shopping report that evaluates the quality and response time to
inquiries to a community’s Internet advertising.
Article for Apartment Industry Publications
Submitted by Joanna Ellis, CAPS
President and Principal of Ellis, Partners in Mystery Shopping https://www.epmsonline.com/wp-content/uploads/2011/09/articles/Shoppingstories.pdf
Page 5
Page 6
By Teresa at MSN Real Estate
http://realestate.msn.com/blogs/listedblogpost.aspx?post=cca9cf5d-96c5-4816-ae84-f4be0b146608
Landlords do all kinds of screening to determine whether someone will be a good tenant, pay the rent on time and treat the property well. Several
landlords in New York have a special tool: Their property manager is a psychic. In addition to pulling tenants' credit reports for the traditional
screening, Joan Baker subjects the tenants to "psychic credit checks."
"It’s more than just a hunch about somebody," she told The New York Times. "It’s a physical reaction you get, where you can almost see what’s
going to happen once they move in."
You may laugh, but Baruch Herzfeld, who contracts with Baker to manage buildings and screen tenants – particularly the artistic types -- finds her
services invaluable.
"I’ve never had a problem with anyone she’s checked into," Herzfeld said. "I don’t know what part is psychic, what part is luck and what part is
interpersonal skill. But I know she’s effective."
Choosing good tenants is the top challenge for most landlords, and they all wish they could see into the future when deciding which tenants to
accept (while adhering to federal anti-discrimination laws and local landlord-tenant ordinances). It's easy to run a credit check, but a high FICO
score doesn't always make someone a good tenant. Plus, particularly in these times, there is a difference between someone who has a low credit
score because he or she suffered a foreclosure and someone whose credit score is low because he never pays any of his bills on time.
If you're not psychic, be sure to go beyond the credit check and do a good screening interview plus check with former landlords. From the Times
article, it appears as if Baker has property-management skills beyond her psychic abilities, which may also account for her success – and is
something most landlords can emulate.
"If you don’t have credit and somebody gives you a positive evaluation, you’re more likely to pay rent on time to prove that person right," Herzfeld
told The Times "That, and you don’t want to disappoint a psychic. She might put a hex on you."
Landlords call on psychic to screen tenants
New York property manager mixes 'psychic credit checks' with people skills to determine who would make a good tenant.
For Generation Y, it’s all about the relationship, the experience, and the NOW factor!
“62% of young adults are apathetic to traditional advertising messages.”
In the Y generation world, your brand message is passed along virally through word-of-mouth – or word-of-mouse! –
via Facebook, Yelp, Twitter, direct SMS/text messages and more. What an impact this makes to your brand and to your bottom line.
So how do you form that relationship with this “millennial” customer you’ve never met or are meeting for the first time?
Your reputation MUST precede you! You’ve got to get in the social
media game – interact with current customers, engage them in an
online format so they will tell their friends about you. Don’t fear
online ratings sites; research shows that 68% trust sites with mixed
reviews (rather than merely those with only good things to say). They
want to know they are getting both sides of the story!
Be the person you represent yourself as! It’s still about truth in adver-
tising. Your online listings must be truly representative of your
product and more importantly their real customer experience must
mirror what they have “heard” about you!
Remember, Generation Y wants what you’ve got if you can persuade
them you’ve got what they need. They need the latest and greatest in
products, services, and technology – whether that’s the newest gym
equipment, free Wi-Fi connectivity, a cool coffee lounge, or simply
the ease of communicating with you online 24/7.
TRAITS
https://www.epmsonline.com/articles-of-interest/y-generation-traits/
Tulsa Apartment Association’s
PRODUCTS & SERVICES GUIDE
PRODUCTS & SERVICES GUIDE Accounts Receivable Specialist
M.A.R.S., Inc………...……………918-748-8444
Advertising Apartment Finder…...….…....…...918-639-0468 Apartment Guide……….…..…..…918-307-8972 Apartments.com……….…....…….918-488-1967 ForRent.com……………………....747-351-7349 Hawkins Digital Media…..…......…918-770-7780 MyNewPlace.com………..…..…...800-689-5388
Advertising Specialties/ Promotional Items Apartment Finder…………..……..918-639-0468 Arcadia Printing………………...…918-622-1875 20/20 Sign Design………..………918-827-7522
Air Conditioning/ Heating Supplies HD Supply……..…...................….800-431-3000 Maintenance Supply HQ…………918-407-2078 Palmer Supply…...………………..918-622-4631 Wilmar…………………………......918-304-0629
Air Duct Cleaning Accent Carpet Cleaning & Rest...918-286-8510 Barbee’s Heat & Air……......…….918-341-4983 OMNI Carpet & Tile Cleaning…...918-477-9332
Alarm Systems Techsico Enterprise Solutions…..918-585-2347
Animal Control B-GONE Wildlife Specialist……...918-241-2677
Apartment Marketing Apartment Finder…………..…..…918-639-0468 Apartment Guide………….…....…918-307-8972 Apartments.com………….….……918-488-1967 Apt Search by CORT……..………918-663-7290 ForRent.com……………………....747-351-7349 MyNewPlace.com…………...…...800-689-5388
Appliance Sales/Parts Appliance Warehouse…….……...800-693-4343 Ferguson Enterprises………….....918-628-1500 Maintenance Supply HQ…………918-407-2078 Metro Appliances & More………..918-622-7692
Asphalt Paving Rainproof Roofing....……….….....918-439-1942
Attorneys Fontanez Law Firm, PLC….……..918-894-4415 Mark Dixon……………………..….918-582-3191
Audio/Visual Services Hawkins Digital Media……………918-770-7780
Auto Insurance
Novara Insurance Agency…..…...918-810-8200
Bathtub & Countertop Restoration Surface Restoration………….…...866-522-1908
Bed Bug Removal/Treatment Arrow Exterminators……………...918-258-9669 Complete Pest Control…………...918-585-8816 West Termite & Pest Mgmt……...918-446-0474
Biohazard/Crime Cleanup Apex BioClean……………….……918-232-5721 Baytek Solutions of OK…………..918-497-9673 PCC Cleaning & Restoration…….918-641-1111 Servpro…………………………….918-437-2095
Blinds Classic Blind Limited…………..….800-961-9867
Cabinets Silex Interiors.…………………......918-836-5454
Cable & Phone Services Cox Communications.…………....918-286-4568 Windstream Communications…...918-455-3403
Carpet & Floor Covering Sales/Installation C&B Carpets & Services………...918-250-3000 Rasa Floors……………………..…918-622-6666 Sherwin-Williams……….…...…....918-439-1247 Tuff Flooring……………...………..918-585-2702 Vanco Flooring……………....…....918-270-9903
Carpet Cleaning/Restoration Accent Carpet Cleaning & Rest...918-286-8510 OMNI Carpet & Tile Cleaning…..918-477-9332 Servpro…………………………….918-437-2095
Chiropractic Clinic Health Source of Tulsa……….….918-398-4273
Cleaning Services 4 Seasons Cleaning………...……918-282-2580 Jani-King of Tulsa ……...………..918-627-4475
Collection Services BetterNOI………………………….509-643-5790 M.A.R.S., Inc………………..….....918-748-8444
Communications Cox Communications………….....918-286-4568 Windstream Communications…..918-455-3403
Concrete/Paving Empire Ranch Construction……..918-519-2184 Professional Grounds Management Corporation………………...……918-948-0849 Norman Construction……….……918-447-3047
Concrete Slab Lifting URETEK ICR……………..…….…918-250-0205
Construction/Rehab Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 Mayfield Enterprises………..….…918-451-1425 MP Hall Construction……….….…918-607-3072 Norman Construction……….……918-447-3047
Corporate Housing National Corporate Housing…..…918-742-3500
Countertops Silex Interiors.…………………......918-836-5454
Credit Check & Reporting AmRent………….……….………..405-694-0994 CoreLogic SafeRent...……….…..972-612-2420
Criminal Background Checks AmRent…………….…..…...……..405-694-0994
Disaster Restoration Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 Burggraf Services………………...918-584-3737 ESPO Fire & Water Rest…….......918-664-3373 Reset Restoration…………….…..918-260-4708 TRC Disaster Solutions................918-585-1990
Drywall Repair Turnover Painters…………...…...918-619-9340
Employee Benefits ADP TotalSource………………...918-810-8120
Employee Training Shoppers, Inc……………………..918-251-0154
Fire & Water Restoration Accent Carpet Cleaning & Rest…918-286-8510 Blackmon Mooring………….…….918-606-8459 Burggraf Services………………...918-584-3737 ESPO Fire & Water Rest.............918-664-3373 Mayfield Enterprises...……….…..918-853-5000 Reset Restoration………………..918-260-4708 Servpro…………………………….918-437-2095 TRC Disaster Solutions..……......918-585-1990
Foundation Repair Church Services………………….281-497-8602 URETEK ICR……………...….…..918-250-0205
Furnished Housing National Corporate Housing……..918-742-3500
Furniture Rental & Sales CORT……….………………..……918-663-7290
Gate & Fence Repair Norman Construction……….……918-447-3047
General Contractor Decor Construction…….………...918-382-7663 MP Hall Construction………….…918-607-3072
General Maintenance MP Hall Construction…………..…918-607-3072
Golf Carts The Buggy Station…………..…...918-521-4001
Graphic Design Oakwood Graphics…………..…...918-379-0993 20/20 Sign Design……………..…918-827-7522
Guttering B-GONE Wildlife Specialist…...…918-241-2677 Rain Flow Systems……………….918-833-1952 Rainproof Roofing..…...……….....918-439-1942
Health & Wellness HealthSource of Tulsa…………...918-398-4273
Heat & AC Distributor Atkinson Supply…………..………918-663-2165 Palmer Supply…………...…….....918-622-4631
Heat & AC Installation Barbee’s Heat & Air………………918-341-4983
Heat & AC Service Barbee’s Heat & Air………………918-341-4983 CLEAResult……………………….918-361-5882
Holiday Lighting Roofscapes Exteriors…..………..918-364-7663
Human Resource Management ADP TotalSource………………...918-810-8120
Insurance
CFR, Inc…..…………….……...….918-747-8631 JMR/PFP Insurance……………...479-785-2912 Novara Insurance Agency…..…...918-810-8200
Internet Listing Services Apartment Guide………...……..…918-307-8972 Apartments.com…………..………918-488-1967 CORT.com………………...………918-663-7290 ForRent.com……………………....747-351-7349 MyNewPlace.com………...……...800-689-5388
Internet Service Provider Cox Communications………….…918-286-4568 Windstream Communications…..918-455-3403
Janitorial Services 4 Seasons Cleaning…………...…918-282-2580 Jani-King of Tulsa ……………..…918-627-4475
Laundry Equipment Appliance Warehouse…………....800-693-4343 Coinmach………...…………...…..918-622-4600 MacGray Services………………..918-969-2453 Metro Appliances & More………..918-622-7692
Lawn & Landscape Service A Sharp Cut Lawn Services……...918-296-9273 Cannon Todd Enterprises………..918-810-9318 Lawns By Nature..………...…...…918-250-1090 Lawns of Tulsa……………………918-955-0961 PGMC…………………...…………918-948-0849 Rain Flow Systems……………….918-833-1952 Roark Landscaping…………...….918-294-3222 Triple C Services…….………..….918-629-0835 U.S. Lawns…………………..…….918-851-8285
Leak Detection American Leak Detection………..918-298-5325
Legal Services Fontanez Law Firm, PLC………..918-894-4415 Mark Dixon….…….………......….918-582-3191
Lighting Sales Ferguson Enterprises…………....918-628-1500
Maintenance/Cleaning Supplies Atkinson Supply……………....…..918-663-2165 HD Supply………………….……...800-431-3000 Maintenance Supply HQ………....918-407-2078 Wilmar………………………...…...918-304-0629
Market Analysis Research America…………......…918-481-8882
Market Survey MarketSurveyTools.com….......…866-491-7500
Massage Therapy Health Source of Tulsa…………..918-663-2165
Meth Lab Cleanup/Testing Apex BioClean…………………….918-232-5721 Baytek Solutions of OK…………..918-497-9673 PCC Cleaning & Restoration…….918-641-1111
Moving Services Moving Solutions……………..…..918-254-9888
Mystery (Secret) Shopper Shoppers, Inc……………………..918-251-0154
Paint Manufacturing & Supplies H-I-S Paint Manufacturing Co.…..800-553-2077 Kelly-Moore Paint…………….…..918-619-9340 Sherwin-Williams………………....918-628-1234
Painting Contractors All Nation Renovation …………...713-783-9800 H-I-S Paint Manufacturing Co…...800-553-2077 Kelly-Moore Paint………………...918-619-9340 Mayfield Enterprises……...……...918-451-1425 Tulsa Premier Painting ………….918-833-1952 Turnover Painters……………......918-619-9340
Payroll Services ADP TotalSource………………...918-810-8120
Pest Control Arrow Exterminators……………...918-258-9669 Bug Zappers Pest Control……….405-922-5268 Complete Pest Control….……..…918-585-8816 Triple C Services………………….918-629-0835 West Termite & Pest Mgmt……...918-446-0474
Plumbing American Leak Detection………..918-298-5325
Plumbing Supplies Atkinson Supply…………...…...…918-663-2165 Empire Plumbing Supply………...918-492-0110 Ferguson Enterprises…….….…...918-628-1500 HD Supply……..…...................….800-431-3000 Palmer Supply……………...……..918-622-4631 Wilmar……………...……………...918-304-0629
Pool & Spa Repair American Leak Detection………..918-298-5325
Pre-Acquisition & Property Performance Analysis
Comm. Property Research Corp..918-481-8882
Pressure Washing Central States Pressure Wash….918-820-0739 Triple C Services………………….918-629-0835
Printing Arcadia Printing………………..….918-622-1875 Oakwood Graphics…………...…..918-379-0993
Property Research Research America………...……..918-481-8882 Shoppers, Inc……………………..918-251-0154
Recycling Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 Valet Waste………………………..817-798-2103
Remodeling Turnover Painters………………...918-619-9340
Renter’s Insurance
BetterNOI………………………….509-643-5790 Novara Insurance Agency…..…...918-810-8200
Resident Screening AmRent …….………….…...……..405-694-0994 BetterNOI………………………….509-643-5790 CoreLogic SafeRent…….………..972-612-2420
Resurfacing & Repair Surface Restoration………….......866-522-1908
Retaining Walls PGMC……………………….…..…918-948-0849
Roof Inspections Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942
Roof Installation & Repair Above It All Roofing & Const …...918-398-6595 CPR of Tulsa……………………...918-369-6245 Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942 Red River Roofing………..…....…918-270-2888 Roofscapes Exteriors…..…….…..918-364-7663 Saratoga Roofing…………….......918-995-7258 Wilco Guttering……...…….......….918-664-8984
Sales-Multifamily Specialist First Commercial Real Estate…...918-495-1551
Security First Response Emergency Serv..214-770-9159 Signal 88 Security………..….……918-289-6835
Slab Lifting URETEK ICR……………..…….…918-250-0205
Siding James Hardie Building Products..800-426-4051 Red River Roofing……………..…918-270-2888 Roofscapes Exteriors…...…….....918-364-7663
Signs Arcadia Printing…………....…..…918-622-1875 Oakwood Graphics……..………..918-379-0993 20/20 Sign Design……..…………918-827-7522
Snow Removal A Sharp Cut Lawn Services……..918-296-9273 Cannon Todd Enterprises………..918-810-9318 Empire Ranch Construction……..918-519-2184 Lawns By Nature..…………......…918-250-1090 Lawns of Tulsa……………………918-955-0961 PGMC…………………...…………918-948-0849 U.S. Lawns…………………….…..918-851-8285
Storage Services Moving Solutions……………..…..918-254-9888
Telephone Systems Techsico Enterprise Solutions…..918-585-2347
Temporary Housing National Corporate Housing…..…918-742-3500
Termite Inspections/Treatment Arrow Exterminators……………...918-258-9669 Bug Zappers Pest Control……….405-922-5268 Complete Pest Control…………...918-585-8816 West Termite & Pest Mgmt……...918-446-0474
Tile C&B Carpets & Services……..….918-250-3000 Rasa Floors.……………………....918-622-6666 Sherwin-Williams…..……………..918-439-1247 Tuff Flooring……...……...………..918-585-2702 Vanco Flooring…………….….…..918-270-9903
Towing Storey Wrecker……………......….918-585-5571
Transportation Services Moving Solutions……………..…..918-254-9888
Tree Service Lawns By Nature..……………..…918-250-1090
Utilities Public Service Co. of OK……...…918-599-2656
Video Production Services Hawkins Digital Media…………....918-770-7780
Waste Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 Valet Waste………………………..817-798-2103
Water Extraction Burggraf Services………………...918-584-3737 ESPO Fire & Water Rest.............918-664-3373 OMNI Carpet & Tile Cleaning…..918-477-9332 TRC Disaster Solutions……….....918-585-1990
Wildlife Removal Bug Zappers Pest Control……….405-922-5268
January 2nd
: Supplier Council
11:30am Location: Fuddruckers
January 15th
:
Luncheon Meeting Topic: State of the
Industry Speaker: Steve
Ganzkow of ARG
11:30am Hilton Hotel
(81st & Lewis, Tulsa)
January 29th
: Board of Directors
Meeting 11:30am
JANUARY 2013
Sun Mon Tue Wed Thu Fri Sat
1
New Years Day TAA Office Closed
2 Supplier Council
3
4 5
6 7 8 9 10 11 12
13 14 15 Luncheon Meeting
16 17 18 19
20 21
22
23 24 25 26
27 28
29 Board
Meeting
30 31
February 1st:
Supplier Success Course
9:00am-4:00pm Location:
Ferguson Enterprises
February 5-7 & 12-14 & 20-21:
CAM & CAS Designation Course
8:30am-5:00pm Ferguson Enterprises
Classroom (6525 E. 42nd St., Tulsa)
February 6
th:
Supplier Council 11:30am
Location: Fuddruckers
February 19th
:
Luncheon Meeting
Topic: TBD 11:30am Hilton Hotel
(81st & Lewis, Tulsa)
February 26
th:
Board of Directors Meeting 11:30am
FEBRUARY 2013
Sun Mon Tue Wed Thu Fri Sat
1 Supplier Success Course
2
3 4 5
CAM/CAS Course
6 Supplier Council
CAM Course
7
CAM Course
8 9
10 11 12 CAM Course
13 CAM Course
14 CAM Course
15 16
17 18
19 Luncheon Meeting
20
CAM/CAS Course
21
CAM/CAS Course
22 23
24 25 26 Board
Meeting
27 28
Page 11
Locate hidden leaks in water, drain & sewer
pipes under slab floors, underground, asphalt &
behind walls
Locate hidden leaks in pools, spas & fountains
Hydrostatic test drain pipes/pressure test pota-
ble water pipes
Locate structural leaks in buildings using ther-
mal imaging instruments
Video inspections/line locating
Trenchless and conventional replacement of
sewer and drain pipes
Complete plumbing service and pool repair
FOR SERVICE CALL 918-298-5325 OR
888-571-5325(LEAK)
5810 E. Skelly Dr., Suite 200 Tulsa, OK 74135
918.748.8444 Phone 918.748.8492 Fax
[email protected] www.marscollect.com
Page 12
www.naahq.org/education
Here are some bullet point tips to help you go green at your apartment community. These ideas only scratch the surface, but every little bit helps!
For Residents and Apartments
Offer online payment options for rent.
Send online/email notices to residents vs. paper notices.
Use “Green” products when available:
Change light bulbs to CFL’S (Compact Fluorescent Bulbs)
Use water saving fixtures like showerheads, commodes, kitchen and bath faucets
Use Energy Star appliances
If you can, replace old water heaters with tankless models – these save on energy,
and give you back up to 16 sq ft of storage space in a typical utility closet
Install programmable thermostats in apartments
Use Low VOC paints
Recycle Building Supplies and Household Items:
Carpet
Inkjet and laser printer cartridges and wireless phones
Electronics – you can direct residents to MyGreenElectronics.org for the “how to”
Plastic, glass, and paper products
Even large items like mattresses and furniture
Your Property Management Office
Turn off computers and unplug unnecessary electronics at night
Use online banking and teller scanners
Create a paperless office by using email to issue owner statements
Hold training sessions over the Web. (Saves gas in transit to/from the meeting too)
Create virtual Policy and Procedure Manuals
Replace light switches with occupancy sensors in all infrequently
used common spaces
Resources for You And Your Residents
The EPA’s ENERGY STAR Website can help you get started with a plan to improve your building’s energy performance. They also list products that are designed to cut costs and increase efficiency. The EPA Guiding Principles for Federal Leadership in High Performance and Sustainable Buildings, recently adopted by over 18 federal agencies, including EPA, provide a good model. The Guiding Principles call for integrated design, energy performance, water conservation, indoor environmental quality, and materials aimed at helping Federal agencies and organizations:
Reduce the total ownership cost of facilities
Improve energy efficiency and water conservation
Provide safe, healthy, and productive built environments
Promote sustainable environmental stewardship Mindy Williams in Greener Properties
http://www.greenpropertymanagement.com/2010/11/apartment-communities-go-green/
Apartment Communities
are Going Green
Page 13
Find information about developments in green property management, resources for multifam-ily professionals and education opportunities to advance in green property management.
http://www.naahq.org/green/
Page 14
Page 15
Is your contact information correct?
If not, please call the TAA office at
918-747-6217 to get it updated.
TULSA APARTMENT ASSOCIATION 6855 SOUTH CANTON AVENUE
TULSA, OKLAHOMA 74136