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Presented by Beth Gallaway
Beasts in the Fair Garden:
Cultivating Teens as Lifelong Library
Users
NHLA Business Meeting
November 2010
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Resources:
Slides: infogdss.wordpress.comSlides: infogdss.wordpress.com
Links:Links: delicious.com/informationgoddess29/brain delicious.com/informationgoddess29/brain
Contact: [email protected]: [email protected]
1.603.247.3196 1.603.247.3196
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Do you have
ephebiphobia?
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Disruptive Library Behaviors
CongregatingCongregating
Courting BehaviorCourting Behavior
BacktalkBacktalk
Eating & drinkingEating & drinking
Cell phone useCell phone use
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Dangerous Library Behaviors
LanguageLanguage
SexSex
VandalismVandalism
TheftTheft
ViolenceViolence
CyberbullyingCyberbullying
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Differentiate Between the 2 Ds
DisruptiveDisruptive
NormalNormal
AnnoyingAnnoying
Dangerous Dangerous
AbnormalAbnormal
Harmful to self & othersHarmful to self & others
IllegalIllegal
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Why Do Teens Act That Way?
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Teen Behavior Influences
CulturalCultural
Sociological Sociological
PersonalPersonal
PsychologicalPsychological
BiologicalBiological
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Frontal Lobe
Facilitates:Facilitates:
PlanningPlanning
Decision MakingDecision Making
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Myelin Sheath
Facilitates: Facilitates:
Learning new things Learning new things
Gut reactions Gut reactions intelligent intelligent response response
Concrete Concrete abstractabstract
Results in?Results in?
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Dopamine
Controls:Controls:
Smooth motor skillsSmooth motor skills
Pleasure centerPleasure center
Volume regulatorVolume regulator
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Serotonin
Regulates: Regulates:
TemperatureTemperature
MoodMood
AppetiteAppetite
EmotionEmotion
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Melatonin
Controls:Controls:
Sleep/wake cyclesSleep/wake cycles
Biological clock Biological clock
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On Rules
Create a behavior policy Create a behavior policy
Same rules for everyoneSame rules for everyone
Less rules = better Less rules = better
Be positiveBe positive
Be flexibleBe flexible
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Set Boundaries
1.1. State unacceptable behaviorState unacceptable behavior
2.2. State consequence of continuing State consequence of continuing unacceptable behaviorunacceptable behavior
3.3. Ask teen to make a choiceAsk teen to make a choice
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“John, it’s too noisy over here, and
some people are trying to study. If the
disruptive behavior continues, you will be
asked to leave.
Example
You can choose to lower the volume level
and stay, or you can choose to leave.
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“Mary, your computer time is up, we have
someone waiting. If you continue to violate the
time limit, your computer privileges will be
suspended.
Example
You can choose to log off now and get more time
tomorrow, or lose computer access for 2 days.
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“Librarians do not kick teens out of the
library. Teens get themselves kicked out
of the library, because of their behavior.”
~ Nick Buron, NYPL
Reminder!
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Correcting Behavior
3 Strikes & You’re Out! 3 Strikes & You’re Out!
Target the Group LeaderTarget the Group Leader
Good Cop, Bad CopGood Cop, Bad Cop
Invade Personal Space*Invade Personal Space*
* follow your instincts
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Follow Through
Welcome backWelcome back
Introduce Introduce
DiscussDiscuss
• ReinforceReinforce
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Create Raving Fans
1.1. Cultivate relationshipsCultivate relationships
2.2. Engage teens in meaningful participationEngage teens in meaningful participation
3.3. Be an excellent librarianBe an excellent librarian
4.4. Give them a room of their own Give them a room of their own
5.5. EvaluateEvaluate
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Cultivate Relationships
• Talk to teens when they do something Talk to teens when they do something RIGHTRIGHT
• GreetGreet
• Get OutGet Out
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Meaningful Participation
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Be an Excellent Librarian!• Customer ServiceCustomer Service
• ReferenceReference
• Reader’s AdvisoryReader’s Advisory
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Excellent Customer Service
• Be respectfulBe respectful
• Greet by nameGreet by name
• Engage in their preferred mediumsEngage in their preferred mediums
• Anticipate needsAnticipate needs
• Find ways to say YESFind ways to say YES
• EvaluateEvaluate
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CS Tip: Give ‘em the Pickle!
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Excellent Reference
• Read the local newspaperRead the local newspaper
• Don’t ask, “Is this for homework?”Don’t ask, “Is this for homework?”
• Do ask, “Do you want me to show you Do ask, “Do you want me to show you how how to get it, or just get it for you?to get it, or just get it for you?
• Don’t point; take a walkDon’t point; take a walk
• Conduct a reference interviewConduct a reference interview
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The Reference Interview
• Be approachableBe approachable
• Ask open ended questionsAsk open ended questions
• ConfirmConfirm
• Follow throughFollow through
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RI Tip: Smile like you mean it!
Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and adolescents’ perception of the authenticity of smiles.” Journal of Experimental Child Psychology. Volume 102, Issue 3, March 2009, pages 360-367
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Excellent Reader’s Advisory
Right book, right person, right timeRight book, right person, right time
• DiscoverDiscover
• ClarifyClarify
• TuneTune
• DirectDirect
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RA Tip: Incorporate Media
INSTEAD OF: INSTEAD OF:
• What authors do you like What authors do you like to read?to read?
• What are the last 3 books What are the last 3 books you read? you read?
• What did you like about What did you like about them?them?
ASK: ASK:
• What movies do What movies do you like? you like?
• What TV shows do What TV shows do you watch? you watch?
• What games do you What games do you play?play?
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A Room of Their Own
• Go beyond a shelf Go beyond a shelf and a posterand a poster
• Convert a Convert a meeting roommeeting room
• Designate a staff Designate a staff personperson
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The
Search Institute’s
Developmental
Assets
http://www.search-institute.org/
developmental-assets/lists
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Reminders for Librarians
• Stay calmStay calm
• It’s not personalIt’s not personal
• Teens are job securityTeens are job security
• Learn to RAP Learn to RAP
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Homework Assignment:Moment of Truth• RRememberemember
• AAccept ccept
• PProjectroject
http://informationgoddess.info/http://informationgoddess.info/momentoftruth2009.mp3 momentoftruth2009.mp3
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Thank You!
Slides: infogdss.wordpress.comSlides: infogdss.wordpress.com
Links:Links: delicious.com/informationgoddess29/brain delicious.com/informationgoddess29/brain
Contact: [email protected]: [email protected]
1.603.247.3196 1.603.247.3196