Telecom Sector Indicators Report Quarter 1, 2019
Competition & Market Research
Quarterly Report on Telecom Indicators (Q1, 2019)
Topics Page
Introduction 3
Disclaimer 4
Market Summary 5
Mobile Services 6
Mobile Telephone 7
Mobile Broadband 14
Fixed Services 19
Fixed Telephone 20
Fixed Internet 28
International Telephone Services 38
Type Approval 42
Tariffs & Promotions 44
Marker Service Providers 45
Acronyms 47
2
Table of Content
Quarterly Report on Telecom Indicators (Q1, 2019)
The TRA is pleased to present Q1 2019 Report on the Indicators of Telecom Sector of Oman. We have been compiling
and publishing this Report on quarterly basis to provide brief market intelligence on Telecom Sector of the Sultanate of
Oman to all interested parties including investors, consumers, and the licensees. The quarterly report provides an
update on the status of major telecom services in the Sultanate of Oman. It covers voice and data services for both
fixed and mobile segments.
The quarterly reports are produced with the help of data collected from the telecom service providers operating in
Oman. The TRA, therefore, would like to acknowledge and appreciate the service providers’ cooperation and support
for providing data to TRA to prepare and present this report and disseminating the information contained in it. We
hope the publication timing and quality of information of the quarterly reports will improve in future with the
cooperation of service providers. We would like to urge the service providers to improve their data management in
order to ensure accuracy and timeliness of information for the benefit of all users.
Comments and suggestions from the users of the quarterly reports are welcome for improvement of the contents and
structure of the reports.
TRA also publishes this report on its website (www.tra.gov.om).
3
Introduction
Quarterly Report on Telecom Indicators (Q1, 2019)
The TRA tries its best to ensure accuracy of the information provided in this report. However, the users of any
information contained in this report are advised to perform their own due-diligence to assess accuracy and relevance
of the information and use it at their own risk and responsibility. Since the data is provided by the service providers,
the TRA shall not assume any responsibility for any loss, damage, and cost or expense whether direct, indirect, or
consequential, suffered by any person using or relying on this information whether caused by reason of any
inaccuracy, error, omission or misinterpretation.
4
Disclaimer
Quarterly Report on Telecom Indicators (Q1, 2019)
572,220 6,491,652 437,768 4,122,532
141% Per
Inhabitant
Mo
bile
Tel
eph
on
e
89.59% Per
Inhabitant
92.0% Per
Household
70.73% Per
Household
Mo
bile
Bro
ad
ba
nd
Fixe
d T
elep
ho
ne
Fixe
d In
tern
et
ARPUPer subscription
/month
For Fixed
Broadband
For Mobile
Telephone
For Fixed
Telephone
6.6
3.1
5
Market Summary (Q1, 2019)
Mobile Telephone
Subscriptions
Fixed Broadband
Subscriptions
Mobile Broadband
Subscriptions
Fixed Telephone
Subscriptions
Note: The penetration rates are calculated based on the NCSI latest approved population and household as shown below:For 2019 penetration rate: population of mid year 2018 (4,601,706) & household (622,001).For 2018 penetration rate: population of mid year 2017 (4,559,963) & household (584,762).
27.8
For Mobile
Broadband5.1
Quarterly Report on Telecom Indicators (Q1, 2019)
Mobile Services (Q1, 2019)
6
Mobile Telephone Subscriptions & Penetration 6,491,652 (141.1%)
Domestic Outgoing Minutes839 Mn Min
MBB Subscriptions & Penetration 4,122,532 (89.6%)
Mobile Revenue 129 Mn RO
Mobile Service Providers
MBB Monthly Average
Revenue/Subscription (ARPU)
RO 5.1
MBB Monthly Average
Usage/Subscription
2.8 GB
Mobile Telephone Monthly
Average Revenue/Subscription (ARPU)
RO 6.64
Mobile Telephone Monthly Average
Usage/Subscription
43 Min
Quarterly Report on Telecom Indicators (Q1, 2019)
The total mobile telephone subscriptions increased this quarter by 1% reaching 6,491,652 subscriptions with a penetration rate of 141.07% per 100 inhabitant.
Mobile Subscriptions Q1,2019 Q4,2018 Change
Post Paid
1. Total Postpaid Subscriptions 724,949 712,622 1.73%
Pre paid
2.1 Operators 5,019,207 4,971,468 0.96%
2.2 Resellers 747,496 756,799 -1.23%
2. Total Prepaid Subscriptions 5,766,703 5,728,267 0.67%
Total Mobile Subscriptions: (1+2) 6,491,652 6,440,889 0.79%
Mobile Penetration/100 Inhabitant 141.07% 141.25% -0.18%
7
Mobile Telephone Subscriptions
6,757,242 6,661,166 6,641,975 6,440,889 6,491,652
148.2% 146.1% 145.7%
141.2% 141.1%
130%
138%
146%
154%
162%
170%
4,0 00,00 0
4,1 00,00 0
4,2 00,00 0
4,3 00,00 0
4,4 00,00 0
4,5 00,00 0
4,6 00,00 0
4,7 00,00 0
4,8 00,00 0
4,9 00,00 0
5,0 00,00 0
5,1 00,00 0
5,2 00,00 0
5,3 00,00 0
5,4 00,00 0
5,5 00,00 0
5,6 00,00 0
5,7 00,00 0
5,8 00,00 0
5,9 00,00 0
6,0 00,00 0
6,1 00,00 0
6,2 00,00 0
6,3 00,00 0
6,4 00,00 0
6,5 00,00 0
6,6 00,00 0
6,7 00,00 0
6,8 00,00 0
6,9 00,00 0
7,0 00,00 0
7,1 00,00 0
7,2 00,00 0
7,3 00,00 0
7,4 00,00 0
7,5 00,00 0
7,6 00,00 0
7,7 00,00 0
7,8 00,00 0
7,9 00,00 0
8,0 00,00 0
8,1 00,00 0
Q1,2018 Q2,2018 Q3,2018 Q4, 2018 Q1,2019
Mobile Telephone Subscriptions
Note: Mobile postpaid subscriptions are only provided by the operators
89% of total mobile subscriptions are Prepaid from operators and resellers.
Percentage of Mobile Prepaid & Post
Paid Subscriptions Q1, 2019
89%
11%
Mobile Prepaid
Subscriptions
Mobile Postpaid
Subscriptions
Quarterly Report on Telecom Indicators (Q1, 2019)
Mobile Telephone Subscriptions
6,088,094 5,976,091 5,941,418 5,728,267 5,766,703
669,148 685,075 700,557 712,622 724,949
Q1,2018 Q2,2018 Q3,2018 Q4, 2018 Q1, 2019
Mobile Post paid & Pre paid Subscriptions
Mobile Pre paid Mobile Post paid
Post-paid mobile subscriptions reached 724,949 with 1.73% growth over the previous quarter.
8
42.2% 43.0% 43.0% 45.0% 43.9%
42.5% 42.0% 42.0% 43.3% 44.6%
15.2% 15.0% 15.0% 11.7% 11.5%
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Mobile Service Providers Market Share
Omantel Ooredoo Resellers
Prepaid mobile subscriptions increased slightly by 0.67% in Q1,2019 reaching 5,766,703 total subscriptions.
Omantel had 43.9% market share of subscriptions and Ooredoo had 44.6%, where the resellers (Renna & Firendi) had 11.5% market share by end of Q1,2019
Quarterly Report on Telecom Indicators (Q1, 2019)
9
Mobile M2M Subscriptions
Machine to machine (M2M)1 Mobile Subscriptions increased by 3% reaching 121,363 subscriptions by end of Q1, 2019
114,244 115,313 117,183 117,695 121,363
Q 1 , 2 0 1 8 Q 2 , 2 0 1 8 Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9
M2M MOBILE SUBSCRIPTIONS
M2M mobile-network subscriptions:
Refers to the number of mobile-cellular machine to- machine subscriptions that are assigned for use in machines and devices (cars, smart meters, consumer electronics) for the exchange of data between networked devices, and are not part of a consumer subscription. For instance, SIM-cards in personal navigation devices, smart meters, trains and automobiles are included. Mobile dongles and tablet
subscriptions are excluded.
Machine to Machine
Subscriptions
Quarterly Report on Telecom Indicators (Q1, 2019)
Mobile Telephone Usage & Revenue
Both usage and revenue of domestic mobile calls dropped by 12% & 4% respectively, reaching 839 million minutes usage and RO 129 million total revenue.
10
1,015 979 960 957 839
50 49 48 50
43
10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50
(50)
150
350
550
750
950
1,150
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Domestic Mobile Outgoing Minutes
Total Domestic Mobile Traffic (Mn Min)
Monthly Average Mobile Domestic Minutes per Subscription
Accordingly, average domestic mobile usage per subscription decreased to 43 minutes, and average revenue per user/subscription decreased to RO 6.64.
144 141 140
135
129
7.11 7.02 7.02 7.00 6.64
4.00
4.10
4.20
4.30
4.40
4.50
4.60
4.70
4.80
4.90
5.00
5.10
5.20
5.30
5.40
5.50
5.60
5.70
5.80
5.90
6.00
6.10
6.20
6.30
6.40
6.50
6.60
6.70
6.80
6.90
7.00
7.10
7.20
7.30
110
115
120
125
130
135
140
145
150
Q1,2018 Q2, 2018 Q3, 2018 Q4,2018 Q1,2019
Mobile Revenue & ARPU
Total Mobile Revenue (Mn R.O)
During Q1, 2019:
Quarterly Report on Telecom Indicators (Q1, 2019)
Mobile Telephone Usage (SMS & MMS)
11
Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019
288.8
0.167
The usage of mobile SMS increased slightly this quarter reaching 288.8 million messages, while mobile MMS (multimedia messages) decreased to 0.167 million messages.
72.5%
24.7%
2.8%
Distribution of Domestic Outgoing Mobile Minutes, Q1/2019
Mobile On Net Mobile Off Net Mobile to fixed
The total domestic mobile minutes; on net, off net or mobile to fixed, represented 72.5%, 24.7% & 2.8% respectively.
By end of Q1, 2019:
288.0
0.213
250.0
0.218
260.1
0.268
269.1
0.241
Outgoing SMS, Mn Outgoing MMS, Mn
Total Outgoing SMS & MMS (Q1, 2019)
Quarterly Report on Telecom Indicators (Q1, 2019)
Average Spend per Mobile Telephone Subscriptions
In general, the average spend both in postpaid and prepaid per month had been declining.
12
15.619
15.954
15.040
14.457
14.181
Q1, 2018
Q2, 2018
Q3, 2018
Q4, 2018
Q1, 2019
Monthly Average Postpaid Spend (RO)
4.782
4.751
4.949
4.941
4.587
Q1, 2018
Q2, 2018
Q3, 2018
Q4, 2018
Q1, 2019
Monthly Average Prepaid Spend (RO)
The monthly average spend in postpaid decreased by 2% reaching RO 14.2
The monthly average spend in prepaid subscriptions decreased by 7% reaching RO 4.6
The Average spend includes voice, text & multimedia (SMS & MMS) and data spend on mobile subscriptions.
Quarterly Report on Telecom Indicators (Q1, 2019)
Average Spend per Mobile Telephone Subscriptions
13
Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019
11.7 11.8 11.3 10.9 9.0
1.2 1.2 1.0 0.9 1.0
2.7 2.9 2.7 2.7 4.1
Monthly Average Spend on Mobile Postpaid (RO)
Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019
1.6 1.6 1.6 1.5 1.3
0.1 0.1 0.1 0.1 0.1
3.1 3.0 3.3 3.3 3.1
Monthly Average Spend on Mobile Prepaid (RO)
Comparing Q1, 2019 to the Same Quarter in 2018:
– The monthly average spend of postpaid subscription increased in data and decreased in voice and text & multimedia.
– Prepaid subscription monthly average spend decreased in voice and remained almost the same in data and text & multimedia.
Voice
Text
Data
Voice
Text
Data
Quarterly Report on Telecom Indicators (Q1, 2019)
Mobile Broadband Subscriptions (MBB)
Mobile broadband subscriptions increased in Q1, 2019 by 0.2% due to the increase in data only mobile broadband subscriptions, reaching total 4,122,532 subscriptions with penetration rate of 89.6% per inhabitant.
14
4,205,485 4,211,693 4,221,422 4,113,348 4,122,532
92.2% 92.4% 92.6% 90.2% 89.6%
20%
40%
60%
80%
100%
400,000.000
1,400,000.000
2,400,000.000
3,400,000.000
4,400,000.000
5,400,000.000
Q1,2018 Q2, 2018 Q3,2018 Q4,2018 Q1 2019
Active Mobile Broadband Subscriptions
Mobile Broadband Penetration Rate/inhabitant
Mobile Broadband Subscriptions Q1,2019 Q4,2018 Change
1. Data only Mobile Broadband Subscriptions 710,810 669,791 6.1%
2. Data & Voice Mobile Broadband Subscriptions 3,411,722 3,443,557 -0.9%
Total Mobile Broadband Subscriptions: (1+2) 4,122,532 4,113,348 0.2%
Mobile Broadband Penetration/100 Inhabitant 89.59% 90.2% -0.7%
83%
17%
Mobile Broadband Subscriptions by Type of
Access
Data & Voice Subscriptions Data Only Subscriptions
83% of total MBB subscriptions were subscribed in data and voice bundles.
Quarterly Report on Telecom Indicators (Q1, 2019)
2.032 1.896 1.827 1.735 1.802
4.913 4.789 5.077 5.100 5.121
0
0
0
1
1
1
1
1
2
1.000
1.500
2.000
2.500
3.000
3.500
4.000
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Mobile Broaband Average Revenue per Subscription
Vs. per Usage (R.O)
Average Revenue per GB, R.O Average Revenue per User/Subscription
Mobile Broadband Usage & Revenue
Mobile broadband usage declined slightly reaching average of 2.84 GBs per MBB subscriptions as compared to 2.94 GB.
15
Both monthly average revenue and usage per subscription had experienced a minor growth during the first quarter of 2019.
Comparing Q1, 2019 with Q4, 2018:
Quarterly Report on Telecom Indicators (Q1, 2019)
The 2G sites in Q1,2019 increased by 40 sites from Q4,
2018
The 3G sites in Q1,2019 increased by 33 sites from Q4,
2018
The 4G sites in Q1,2019 increased by 139 sites from Q4,
2018
Mobile Network Sites
16
4502
5221
38514542
5254
3990
0
1000
2000
3000
4000
5000
6000
2G 3G 4G
Total Number of Mobile Sites
Q4, 2018 Q1, 2019
Quarterly Report on Telecom Indicators (Q1, 2019)
Mobile Coverage
17
Mobile Geographical Coverage (Q1, 2019)
By end of Q1, 2019:
– 44% of land area was covered by at least 3G mobile network.
– 99% of population was covered with at least 3G mobile network.
At least 3G
At least 4G/LTE
Mobile Network Population Coverage (Q1, 2019)
44% at
least 3G96.3%
99.3%
Quarterly Report on Telecom Indicators (Q1, 2019)
Quality of Mobile Services
As reported by the mobile operators, both Omanteland Ooredoo achieved the required KPIs in quality of mobile services in terms of:
– Percentage of calls dropped
– call blocked due to congestion
– billing complaints resolved within 20 working days.
18
0.2
4%
0.2
5%
0.3
0%
0.2
1%
0.2
0%
0.2
9%
0.2
7%
0.2
2%
0.1
9%
0.1
8%
0.8%
0.0%
0.5%
1.0%
1.5%
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1, 2019
Less than 0.8% is requiered
Percentage of Call Dropped
Omantel Ooredoo Required KPI
0.1
3%
0.1
3%
0.1
2%
0.1
2%
0.0
9%
0.0
1%
0.0
1%
0.0
0%
0.0
1%
0.0
1%
1.1%
0.0%
0.5%
1.0%
1.5%
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1, 2019
Less than 1.1% is required
Call Blocked due to Congestion
Omantel Ooredoo Required KPI
99
.94
%
99
.94
%
97.
70
%
96
.00
% 98
.64
%
10
0%
10
0%
10
0%
10
0.0
0%
10
0.0
0%
96%
90%
92%
94%
96%
98%
100%
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1, 2019
More than 96% is required
Billing Complaints Resolved within 20 Working days
Omantel Ooredoo Required KPIRequired KPI
Required KPIRequired KPI
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed Services (Q1, 2019)
19
Fixed Telephone Subscriptions & Penetration/HH
572,220 (92%)FBB Subscriptions & Penetration/HH
437,768 (70.38%)
Fixed Telephone Revenue
5.47 Mn RO
Fixed Service Providers
FBB Monthly Average
Revenue/Subscription (ARPU)
RO 27.8
FBB Monthly Average
Usage/Subscription
187.34 GB
Fixed Telephone Monthly Average
Revenue/Subscription (ARPU)
RO 3.19
Fixed Telephone Monthly Average
Usage/Subscription
14.09 Min
Domestic Outgoing Minutes96.8 Mn Min
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed Telephone Subscriptions
Fixed Telephone subscriptions were reported as 572,220 subscriptions showing a growth of 2% over the previous quarter with a penetration rate of 92% per household.
The major increase in fixed telephone subscriptions was in VoIP subscriptions which increased by 4.53%
20
Type of Service Q1/2019 Q4/2018 % Change
1.1 Analogue Subscriptions 326,888 324,129 0.85%
1.2 VoIP Subscriptions 188,349 180,186 4.53%
1.3 WLL Subscriptions 1,671 1,652 1.15%
1.4 ISDN Channels (Equivalent DELs) 48,511 47,558 2.00%
1.5 Public Telephone – Payphones 6,801 6,801 0.00%
1. Total Fixed Telephone Subscriptions (1.1-1.5) 572,220 560,326 2.12%
Fixed Telephone Penetration/100 Inhabitant 12.43% 12.29% 0.14%
Fixed Telephone Penetration/100 Household 92.00% 95.82% -3.82%
During Q1, 2019:
537,105 536,335 543,183
560,326
572,220
91.9% 91.7% 92.9% 95.8% 92.0%
10.0%
30.0%
50.0%
70.0%
90.0%
110.0%
130.0%
150.0%
48 0,000
53 0,000
58 0,000
Q1,2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1,2019
Total Fixed Telephone Subscriptions
Fixed Telephone Subscriptions Penetration Rate/Household
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed Telephone Subscriptions by Access Types
Total analogue subscriptions increased by 0.85 % during Q1,2019, representing 57% of total fixed telephone subscriptions.
The VoIP subscriptions increased by 4.53% representing 33% of total fixed telephone subscriptions.
21
The ISDN (Integrated services digital network) equivalent channels increased by 2%, representing 9% of total fixed telephone subscriptions.
WLL (wireless local loop) increased by 1.15%, representing 0.3% of total fixed telephone subscriptions.
Since Q1, 2018 up to this quarter, total public payphone lines remained the same; 6,801accounting for 1% of total fixed telephone subscriptions.
57.1%32.9%
8.5%
0.3%1.2%
Fixed Telephone Subscriptions By Access
Type (Q1,2019)
Analouge Fixed
Telephone Subscriptions
VoIP Subscriptions
ISDN Equivalent
Channels
WLL Subsriptions
Public Payphone
Quarterly Report on Telecom Indicators (Q1, 2019)
46,688 46,283 47,303 47,558 48,511
Q1,2018 Q2,2018 Q3, 2018 Q4,2018 Q1,2019
I S D N E Q U I VA L E N T C H A N N E L S
150,891160,371
168,623180,186
188,349
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Total VoIP Subscriptions
33
1,0
50
32
1,2
03
31
8,8
55
32
4,1
29
32
6,8
88
Q 1 , 2 0 1 8 Q 2 , 2 0 1 8 Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9
TOTAL AN ALOGUE SUBSCRIPTIONS
Fixed Telephone Subscriptions by Access Types
22
1,675 1,677 1,601 1,652 1,671
Q1,2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1,2019
WLL Subscriptions
Quarterly Report on Telecom Indicators (Q1, 2019)
23
Fixed Telephone Subscriptions by Governorate
8.6%
0.6%
9.6% 6.1%
1.3%
50.8% 2.5%
13.9%
2.5%
1.1%
2.7%
Fixed Telephone Lines
Subscriptions by
Governorate
Most of fixed telephone lines (50.8%) including residential and business were in Muscat Region.
The lowest percentage of fixed telephone subscriptions were in Al Wusta Governorate; only 0.6% from total fixed telephone lines
By end of Q1, 2019:
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed Telephone Subscriptions: Residential & Business
During Q1, 2019, business and residential fixed telephone subscriptions increased by 1.1% & 2.5% respectively compared to the previous quarter.
The split between business and residential fixed telephone subscriptions stood at 24.4% and 75.6%respectively at the end of Q1, 2019.
24
399,848 400,156 405,888 422,207 432,570
137,257 136,179 137,295 138,119 139,650
Q1,2018 Q2,2018 Q3, 2018 Q4,2018 Q1,2019
RESIDENTIAL & BUSINESS FIXED TELEPHONE SUBSCRIPTIONS
# of Residential Fixed telephone Subscriptions # of Business Fixed Telephone Subscriptions
Quarterly Report on Telecom Indicators (Q1, 2019)
Residential & Business Fixed Telephone Subscriptions by Governorates
More than 70% of fixed telephone subscriptions in each governorate are residential fixed telephone subscriptions.
Out of total fixed telephone subscriptions in Muscat Governorate, 78% are residential fixed telephone subscriptions , and the remaining 22% are business fixed telephone subscriptions.
25
23%
77%Musandam
16%
84%Al-Buraimi
12%
88%Al Dhahirah
21%
79%
Dhofar
14%
86%Al Batinah North
1%
99%Al Batinah South
22%
78%Muscat
17%
83% Ash Sharqiyah
North
1%
99% Ash Sharqiyah
South
19%
81%
Al Wusta
Residential Fixed
Telephone Subscriptions
Business Fixed
Telephone Subscriptions
Al Dakhiliya
12%
88%
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed telephone revenue decreased by 8% reaching RO 5.47 million, which negatively affecting average revenue per user/subscription (ARPU) reaching RO 3.19 per fixed telephone subscription.
Fixed Telephone Usage & Revenue
Fixed telephone minutes had been decreasing in the last 3 quarters. In Q1, 2019, fixed telephone traffic declined by 5.5%, reaching 96.8 million minutes with average usage of compared to 102.4 million minutes in Q4, 2018.
26
5.63 6.30 5.63 5.93 5.47
3.503.91
3.46 3.53 3.19
0.0 0
0.5 0
1.0 0
1.5 0
2.0 0
2.5 0
3.0 0
3.5 0
4.0 0
-
1.00
2.00
3.00
4.00
5.00
6.00
7.00
Q1,2018 Q2, 2018 Q3, 2018 Q4,2018 Q1,2019
Fixed Telephone Revenue & ARPU (RO)
Total Fixed Telephone Revenue (Mn R.O)
Average Revenue per User/Subscription
98.5
115.0 103.7 102.4 96.8
15.289 17.866 15.914 15.226 14.095
(30.00 0)
(25.00 0)
(20.00 0)
(15.00 0)
(10.00 0)
(5.000 )
-
5.000
10.00 0
15.00 0
20.00 0
50.0
60.0
70.0
80.0
90.0
100.0
110.0
120.0
Q 1 , 2 0 1 8 Q 2 , 2 0 1 8 Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9
FIXED TELEPHONE DOMES TIC OUTGOING
USAGE (MN MIN)
Fixed Domestic Traffic Total
Average Fixed Telephone Usage per Fixed Telephone Subscription
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed Telephone Usage & Revenue
More than 76% of fixed telephone traffic was calls from fixed to mobile.
The monthly average outgoing usage of fixed telephone subscriptions in Q1, 2019 was mainly fixed to mobile calls; 10.8 minutes per fixed telephone subscriptions.
27
4.354 3.829 3.388 3.488 3.277
10.934
14.037 12.526
11.738 10.817
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Monthly Average Fixed Telephone Usage per Subscription
(Mn)
Average Fixed to Fixed Traffic per Fixed Telephone Subscription
Average Fixed to Mobile Traffic per Fixed Telephone Subscription
76.7%
21.6%
1.7%
% Distribution of domestic outgoing
fixed minutes, Q1/2019
Fixed to Mobile Fixed-On Net Fixed-Off Net
During Q1, 2019:
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed Internet Subscriptions (Narrowband & Broadband)
Fixed Internet Subscriptions Q1,2019 Q4,2018 Change
Fixed Narrowband
1.1Dial-up Fixed Internet Subscriptions 2,165 2,203 -1.72%
1.2 Internet Leased Lines(Narrowband) 25 26 -3.85%
1. Total Fixed Narrowband Subscriptions : (1.1+1.2) 2,190 2,229 -1.75%
Fixed Broadband Subscriptions
2.1 Total Fixed (Wired) Broadband Subscriptions 304,369 294,888 3.22%
2.2 Total Fixed (Wireless) Broadband Subscriptions 133,399 127,147 4.92%
2. Total Fixed Broadband Subscriptions : (2.1+2.2) 437,768 422,035 3.73%
Total Fixed Internet Subscriptions (1+2) 439,958 424,264 3.70%
Fixed Internet Penetration /100 Household 70.73% 72.55% -1.82%
Fixed Broadband Subscriptions Penetration/100 Household 70.38% 72.17% -1.79%
By end of Q1, 2019, total fixed internet subscriptions increased by 3.7% reaching penetration rate of 70.73% per household which showed decline against the previous quarter due to increase in population.
28
376,088 389,434 403,233 424,264 439,958
64.31%66.60% 68.96% 72.55% 70.73%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
Q1,2018 Q2, 2018 Q3.2018 Q4,2018 Q1,2019
Total Fixed Internet Subscriptions
Fixed Internet Subscriptions Penetration Rate/Household
Fixed broadband subscriptions represented 99% of total fixed internet subscriptions, while fixed narrowband internet subscriptions represented only 1% of total internet subscriptions.
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed Internet Narrowband Subscriptions
As per ITU definition, fixed narrowband subscriptions represent subscriptions with limited speed of less than 256 kbit/s.
In line with global trend, total narrowband subscriptions were declining gradually reaching 2,190 by end of Q1, 2019.
29
2,369
2,341
2,269
2,229
2,190
Q1,2018
Q2,2018
Q3,2018
Q4,2018
Q1,2019
Fixed Internet Narrowband Subscriptions
Fixed Internet
Narrowband (Dial up &
Internet leased lines)
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed Internet Broadband Subscriptions
Fixed broadband subscriptions experienced growth of 4% achieving total number of 437,768 subscriptions by end of Q1, 2019.
Fixed Broadband penetration rate was 70.38%.
30
373,719 387,093 400,964 422,035 437,768
63.91%66.20%
68.57%72.17% 70.38%
20.00%21.00%22.00%23.00%24.00%25.00%26.00%27.00%28.00%29.00%30.00%31.00%32.00%33.00%34.00%35.00%36.00%37.00%38.00%39.00%40.00%41.00%42.00%43.00%44.00%45.00%46.00%47.00%48.00%49.00%50.00%51.00%52.00%53.00%54.00%55.00%56.00%57.00%58.00%59.00%60.00%61.00%62.00%63.00%64.00%65.00%66.00%67.00%68.00%69.00%70.00%71.00%72.00%73.00%74.00%75.00%
200,000 202,000 204,000 206,000 208,000 210,000 212,000 214,000 216,000 218,000 220,000 222,000 224,000 226,000 228,000 230,000 232,000 234,000 236,000 238,000 240,000 242,000 244,000 246,000 248,000 250,000 252,000 254,000 256,000 258,000 260,000 262,000 264,000 266,000 268,000 270,000 272,000 274,000 276,000 278,000 280,000 282,000 284,000 286,000 288,000 290,000 292,000 294,000 296,000 298,000 300,000 302,000 304,000 306,000 308,000 310,000 312,000 314,000 316,000 318,000 320,000 322,000 324,000 326,000 328,000 330,000 332,000 334,000 336,000 338,000 340,000 342,000 344,000 346,000 348,000 350,000 352,000 354,000 356,000 358,000 360,000 362,000 364,000 366,000 368,000 370,000 372,000 374,000 376,000 378,000 380,000 382,000 384,000 386,000 388,000 390,000 392,000 394,000 396,000 398,000 400,000 402,000 404,000 406,000 408,000 410,000 412,000 414,000 416,000 418,000 420,000 422,000 424,000 426,000 428,000 430,000 432,000 434,000 436,000 438,000 440,000 442,000 444,000 446,000 448,000 450,000
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Fixed Broadband Subscriptions
Fixed Broadband Subscriptions Penetration Rate/Household
By end of Q1, 2019:
Quarterly Report on Telecom Indicators (Q1, 2019)
Residential & Business FBB Subscriptions
31
93% of total fixed broadband subscriptions were residential.
Residential FBB subscriptions grew by 3.7% from the
previous quarter.
Business FBB subscriptions increased by 3.8% from the
previous quarter.
By end of Q1, 2019:
346,471 359,519 373,197 393,034 407,669
Q1,2018 Q2, 2018 Q3 2018 Q4 2018 Q1 2019
R E S I D E N T I A L F I X E D B R O A D B A N D
S U B S C R I P T I O N S
27,248 27,574 27,767
29,001 30,099
Q1,2018 Q2, 2018 Q3,2018 Q4,2018 Q1 2019
B U S I N E S S F I X E D B R O A D B A N D
S U B S C R I P T I O N S
Quarterly Report on Telecom Indicators (Q1, 2019)
FBB Subscriptions by Governorate
Al Wusta had the lowest number of FBB subscriptions; only 0.7% from total FBB subscriptions.
32
1.1%Musandam
Al-Buraimi
Al Dhahirah
Dhofar
Al Batinah North
Al Batinah South
Muscat
Ash Sharqiyah North
Ash Sharqiyah South
Al Wusta
46.4%
8%
7.8%Al Dakhiliyah 6.2%
1.7%
3.1%
16.7%
3.2%
0.7%
2.7%
2.5% of FBB subscriptions are in unspecified regions
Fixed Broadband
Subscriptions by
Governorate
46.4% of FBB subscriptions were in Muscat Governorate representing the highest percentage among other Governorates.
By end of Q1, 2019:
Quarterly Report on Telecom Indicators (Q1, 2019)
1.3%
76.5%
22.0%
0.2%
Fixed Broadband Subscriptions-Proportions by
Speed, Q1/2019
256 kbps to 2
Mbps
2 Mbps to 10
Mbps
10 Mbps to 100
Mbps
100 Mbps to 1
Gbps
FBB Subscriptions by Speed & Technology
Out of the total FBB subscriptions, ADSL represented 48% of total FBB subscriptions; the highest proportion of total FBB subscriptions. Whereas 30% and 21% FBB Subscriptions were LTE and FTTH respectively. The remaining 1% is other internet leased lines and other technologies.
76.5% of the FBB subscriptions are with speed between 2 Mbps to 10 Mbps.
33
47.7%
20.9%
0.1%
30.5%
0.8%
Fixed Broadband Subscriptions-Proportions by
Technology, Q1/2019
ADSL
FTTH
Internet Leased
Line
LTE
Others; (Ethernet
LANs & Broadband-
over-powerline
(BPL))
Quarterly Report on Telecom Indicators (Q1, 2019)
Total FTTH lines deployed by OBC remained similar to the
previous quarter: 366,960(home – pass)
Fixed operators activated 91,651 FTTH Subscriptions
representing 15% penetration rate per household.
7,349 New subscriptions were added to total FTTH
subscriptions.
FBB Subscriptions - FTTH
34
58,397 66,253 73,485 84,302 91,651
10%11%
13%14% 15%
-10%
-8%
-6%
-4%
-2%
0%
2%
4%
6%
8%
10%
12%
14%
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Fiber- to-the- home(FTTH) Subscriptions
FTTH Subscriptions Penetration Rate/Household
154,000
219,268 251,899
366,960 366,960
Q 1 , 2 0 1 8 Q 2 , 2 0 1 8 Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9
FTTH LINES DEPLOYMENT
OBC Actual Number of Home Pass (Premises)/Deployement
By end of Q1, 2019:
Quarterly Report on Telecom Indicators (Q1, 2019)
Fixed Broadband Usage (GB) & Revenue
The monthly average volume of FBB traffic (usage) per subscription reached 187.34 GB per subscription.
FBB average revenue per subscription also went up to RO 27.808 in Q1, 2019, but the average revenue per GB decreased slightly reaching RO 0.148
35
27.712 27.310 28.946
27.494 27.808
0.170 0.155 0.151 0.150 0.148
-
0.050
0.100
0.150
0.200
0.250
0.300
0.350
0.400
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
5.000
10.000
15.000
20.000
25.000
30.000
35.000
Fixed Broadband Average Revenue (RO)
Average Revenue per FBB Subscription, RO
Average Revenue per FBB GB, RO
163.31 175.92 192.16 183.84 187.34
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
MONTHLY AVERAGE FIXED BROADBAND USAGE PER
FIXED BROADBAND SUBSCRIPTION
Quarterly Report on Telecom Indicators (Q1, 2019)
International Internet Bandwidth (Mbps)
The International Internet Bandwidth capacity increased in Q1, 2019 to 707,943 Mbps.
This bandwidth was utilized by 12% for outgoing and 49% for incoming traffic.
36
612,539
617,539
652,920
677,943
707,943
520,000 620,000 720,000
Q1,2018
Q2,2018
Q3,2018
Q4,2018
Q1 2019
International Internet Bandwidth (Mbps)
% Utilization of International Internet Bandwidth, Mbps
12%Outgoing
49%Incoming
Quarterly Report on Telecom Indicators (Q1, 2019)
Quality of Fixed Services (as reported by Service Providers)
37
97.45% 100% 100%
20.00%
40.00%
60.00%
80.00%
100.00%
90
Ach
ieve
d /
Ta
rge
t -
%
More than 96% is required
% of Faults to be Cleared Within 24 Hours , Q1/2019
OmanTel Ooredoo Awaser
0.0
15
0.0
62
0.2
56
0.2
41
0.0
90
0.1
00
0.1
10
0.1
00
0.0
60
0.0
80
1.0
0.0
0.2
0.4
0.6
0.8
1.0
0.000
0.200
0.400
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Ach
ieve
d /
Ta
rge
t -
%
Less than 1 is required
Unsuccessful call Ratio for local and national fixed calls
Omantel Ooredoo Required KPI
0.3
81
0.1
36
0.1
77
0.2
57
0.3
17
0.6
45
0.6
65
0.2
89
0.2
27 0
.43
6
0.3
0
0.1
6
0.4
6
0.2
30
0.0
80
1.5
1.1
1.6
0.000
0.500
1.000
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Ach
ieve
d /
Ta
rge
t -
%
Less than 1.5 is required
Billing complaints per 1000 Bills
Omantel Ooredoo Awaser Required KPI
1.9
5
1.4
9
2.6
4
2.5
8
2.2
2
0.3
87
0.3
30
0.3
30
0.3
5
0.3
4
0.0
10
00
0
0.0
50
00
0
0.0
01
00
0
0.0
00
24
0
0.0
00
13
8
3
0
1
1
2
2
3
3
0.0000.0500.1000.1500.2000.2500.3000.3500.4000.4500.5000.5500.6000.6500.7000.7500.8000.8500.9000.9501.0001.0501.1001.1501.2001.2501.3001.3501.4001.4501.5001.5501.6001.6501.7001.7501.8001.8501.9001.9502.0002.0502.1002.1502.2002.2502.3002.3502.4002.4502.5002.5502.6002.6502.7002.7502.8002.8502.9002.9503.000
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Less than 3 is required
Ach
ieve
d/
Ta
rge
t -
%
Faults per 100 Lines
Omantel Ooredoo Awaser Required KPIRequired KPI
Required KPI Required KPI
Quarterly Report on Telecom Indicators (Q1, 2019)
International Telephone Services (Q1, 2019)
38
International Outgoing Minutes 128.22 Mn Min
International Incoming Minutes 40.775 Mn Min
International Outgoing Calls Revenue 6.741 Mn RO
International Gateway Service Providers
Average Fixed International Outgoing
Revenue/Minute
0.119 (Fixed)
Average Mobile International Outgoing
Revenue/Minute
0.050 (Mobile)
Quarterly Report on Telecom Indicators (Q1, 2019)
171.193 172.619164.909
143.451 128.222
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
International Outgoing Usage (Mn Min)
International Outgoing
Munities, Mn Min
8.829
8.632
8.290
7.450
6.741
Q1, 2018
Q2, 2018
Q3, 2018
Q4, 2018
Q1, 2019
Revenue from International Outgoing Calls, (Mn RO)
International Calls Outgoing Minutes & Revenue
The First Quarter 2019 registered 128.222 million outgoing minutes, which generated total revenue of RO 6.741 million.
Both minutes and revenue from outgoing international calls dropped by 11% and 10% respectively as compared to the previous quarter (Q4,2018).
39
International
Calls Revenue, Mn RO
Quarterly Report on Telecom Indicators (Q1, 2019)
8.068 7.929 7.635 6.776 6.134
0.761 0.703 0.655 0.674 0.608
-5
0
5
10
15
20
0.09
0.19
0.29
0.39
0.49
0.59
0.69
0.79
0.89
0.99
1.09
Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019
INTERNATIONAL CALLS REVENUE, MN R.O
International Outgoing Minutes & Revenue (Mobile & Fixed)
96% of total outgoing minutes were originated on mobile, generated revenue of RO 6.134 million and RO 0.119 average revenue per minute.
4% of total outgoing minutes were originated on fixed, generated revenue of RO 0.608 million and RO 0.050 average revenue per minute.
40
0.049 0.048 0.048 0.049 0.050
0.128 0.104 0.121
0.132 0.119
Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019
Average Revenue from International Outgoing
Calls Revenue, RO
During Q1, 2019:
From Mobile From Fixed
96.5% 96.1% 96.7% 96.4% 96.0%
3.5% 3.9% 3.3% 3.6% 4.0%
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Distribution of International Outgoing Minutes
From Mobile From Fixed
From Mobile From Fixed
Quarterly Report on Telecom Indicators (Q1, 2019)
93.3% 93.3% 93.4% 93.4% 93.3%
6.7% 6.7% 6.6% 6.6% 6.7%
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Distribution of International Incoming Minites
International Incoming Minutes to FixedInternational Incoming Minutes to Mobile
46.303
43.42144.268
42.22540.775
30.000
32.000
34.000
36.000
38.000
40.000
42.000
44.000
46.000
48.000
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
International Incoming Minutes (Mn Min)
Total International Incoming Traffic, Mn Min
International Incoming Minutes
The volume of international incoming minutes decreased in Q1, 2019 registering total of 40.775 million minutes compared to 46.303 million minutes in the same quarter in 2018.
Most of the international incoming minutes were terminated on mobile (93%) and the remaining (7%) were on fixed telephone.
41
Quarterly Report on Telecom Indicators (Q1, 2019)
Type Approval
TRA approved 988 telecom equipment in Q1, 2019 classified between mobile phones, radio and terminal equipment:
– 167 mobile phones
– 583 radio equipment
– 238 terminal equipment
42
606
705 719 742
1,022 988
Q4,2017 Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Telecom Equipment Type Approval
176 193 271 198 167
434 456406 575 583
95 70 65
249 238
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Telecom Equipments Approved
Mobile Phone Radio TerminalTerminal Equipment
Quarterly Report on Telecom Indicators (Q1, 2019)
52 51
42
5660
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Authorization to Import Issued
Number of Authorization to Import Issued
89
0
91
0
85
0
1,2
95
1,5
96
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Releases Issued to Custom
Releases Issued to Customs
Type Approval
The number of inspection visits in Q1, 2019 were only 66 compared to the previous quarter when TRA completed 250 inspection visits.
43
Total of 60 authorization to import were issued in Q1, 2019, with 1,596 releases issued to customs.
60
11
8
76
25
0
66
Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019
Inspection Visits
Inspection Visits
Quarterly Report on Telecom Indicators (Q1, 2019)
Promotions
New
Services &
Revisions
25 17
2 3
1 3
Tariffs & Promotions (Q1, 2019)
44
The number of tariffs & promotions (approved and filled) in Q1, 2019 were as the following:
Mobile
Fixed
Mobile
& Fixed
Residential
Business
Residential
& Business
Prepaid
Postpaid
Prepaid &
Postpaid
Promotions
New
Services &
Revisions
24 16
1 3
3 4
Promotions
New
Services &
Revisions
18 3
3 11
7 9
Quarterly Report on Telecom Indicators (Q1, 2019)
Telecom Service Providers in Oman
Class I Service Provider Services License Issue Year
OmantelFixed/Mobile/
International Gateway2004
OoredooFixed/Mobile/
International Gateway2005/2009
Awasr Fixed Internet Broadband 2011
TeOInternational Gateway
2012
Connect Arabia International
International Gateway 2013
MadakhelGeneral Marine
Telecommunication2013
Oman Broadband Company (OBC)
Passive Fixed Broadband Infrastructure
2019
Oman Towers Company (OTC)
Telecom Wireless Passive Infrastructure
Not Yet Issued
45
Quarterly Report on Telecom Indicators (Q1, 2019)
Telecom Service Providers in Oman
Class II Service Provider Services License Issue Year
Friendi (Connect Arabia)
Resale of public mobile telecommunications services
2008
Renna (Majan)Resale of public mobile
telecommunications services 2008
ZajelGeneralized Multiprotocol Label Switching (GMPLS)
2014
Class III Service Provider Services License Issue Year
AzyanVery Small Aperture Terminal
(VSAT) – Private Network2010
RignetVery Small Aperture Terminal
(VSAT) – Private Network2011
Mahd Telecom Vehicles Management System 2014
Mahd Satellite Very Small Aperture Terminal
(VSAT) – Private Network2017
46
Quarterly Report on Telecom Indicators (Q1, 2019)
Acronyms
47
Asymmetric Digital Subscriber LineADSL
Average Revenue Per User/SubscriptionARPU
Fixed BroadbandFBB
Fiber to the HomeFTTH
Giga BytesGB
Integrated Services Digital NetworkISDN
International Telecommunications Union ITU
Kilobits per secondKbit/s
Long Term Evolution LTE
Machine-to-MachineM2M
Mobile BroadbandMBB
Megabits per secondMbps
MinutesMin
MultiMedia Message ServiceMMS
MillionMn
Multiprotocol Label SwitchingMPLS
National Centre of Statistics & InformationNCSI
Oman Broadband CompanyOBC
Rial OmaniR.O
Short Message ServiceSMS
Voice Over Internet Protocol VoIP
Very Small Aperture TerminalVSAT
Wireless Local LoopWLL
Key Performance IndicatorKPI