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The Art and Science of Motivation & Morale
Dennis Wade, People Development Systems Bruce Winner, Los Rios Community College District
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THE OLD MODEL OF MOTIVATION IS
and
DEAD
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Three Reasons NOT to use Carrots and Sticks
• They can diminish intrinsic motivation• They can encourage cheating, shortcuts,
and unethical behavior• They can actually diminish performance
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The Changing Workplace? Routine, assembly-line, non-creative…
vs. Highly variable, made to order, creative…
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Question
What would you see around you, if you had a highly motivated workforce?
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Want some GOOD News?
There is solid science about how to motivate!
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A.M.P.Autonomy
Mastery
Purpose
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But How?Here are a few simple ways:• Look at issues from employees’ points of view• Free flowing information• Asking questions vs. offering solutions• Delegate something they want to do
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But How?
Here are three simple ways…• Goldilocks Challenges• Performance Goal versus “Learning Goal” • The importance of “Grit”
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Purpose Story or Illustration
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But How?
Here are a few simple ways…• Tell a “purpose story” (tell them
often)• Connect their work to the “so what?”• Recognize and encourage employees
when they are contributing positively to the purpose or “so what?”
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Autonomy, Mastery, Purpose
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Did you capture this?• Autonomy – Behaving with a full sense of
volition or choice; not being controlled.
• Mastery – The desire to get better and better at something that matters.
• Purpose – The need to feel connected and contributing to something bigger than ourselves.
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A.M.P.Autonomy
Mastery
Purpose
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McKinsey & Company (Global Consulting Firm)
• 81 companies• All over the world• 189,000 surveyed
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FOUR Skillsexplained 89% of the difference
between Strong/Weak Organizations
• Solve problems effectively• Operate with a strong results orientation• Seek different perspectives• Be supportive
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Four Skills explained 89% of success
1. Solve problems effectively2. Operate with a strong results orientation3. Seek different perspectives4. Be supportive
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Solve Problems or Make Good Decisions
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REVIEW: how to motivate employees to solve problems &
make better decisions• Autonomy
• Give employees the space and autonomy to be problem solvers. When they come with a problem, be a coach instead of an advisor:
• What options do you have?• What have you tried so far?• Which alternatives seem best to you?
• Mastery • Provide employees problem solving skills and tools, and start them
on the road to MASTERY.
• Purpose• Help employees to see the purpose or “so what” behind their solved
problem.• Share a success story when a similar problem was solved
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YOUR TURN!
What ONE THING would you like to motivate people to do in
your workplace?
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Four Skills explained 89% of success
1. Solve problems effectively
2. Operate with a strong results orientation3. Seek different perspectives4. Be supportive
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Operate with a strong results orientation
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• Autonomy –
• Mastery –
• Purpose –
REVIEW: how to _______________________________________
_______________________
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YOUR CHOICE!Let’s do this together.
• Autonomy ____________________
• Mastery______________________
• Purpose ______________________
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A.M.P• Autonomy• Mastery• Purpose
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THANK YOU – Let’s Build a Motivated Workplace Together
Dennis Wade / People Development SystemsBruce Winner / Los Rios Community College District