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THE DYNAMICS OF CONFLICTThe Impact of Leadership
Presented by: Candice Gottlieb-Clark Dynamic Team Solutions
@MediationGirl
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CREDIT QUESTIONS TOPIC
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• President of Dynamic Team Solutions, an organization whose mission is to improve leaders, strengthen teams and enhance the functionality of your business.
• Master’s Degree in Counseling and Certified in the fields of Counseling, Mediation, and Executive Coaching.
• A frequent speaker and writer on topics of leadership, teamwork, and conflict management. Candice has been published in multiple professional and online journals and maintains a blog to educate others.
• Find us at www.DynamicTeamSolutions.org
Today’s PresenterCandice Gottlieb-Clark
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Hidden Missteps of LeadershipIdentify Best PracticesStrategies/Skill Development
Agenda
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Open Door Policy
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Open Door Policy
“Safe” Sharing
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Safe Sharing
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Open Door PoliciesBest Practices
• Limit to Direct Reports•Use to Support Collaborative Planning• Investigate Prior to Decision Making
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Open Door Policy
“Safe” Sharing
Confidentiality
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Confidentiality
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Confidentiality
Appropriate Only When:Information held does not affect others
Best Practices with Open Door Policies–Ownership of Decisions–Transparency on Rationale for Decisions
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Gossip and Rumors
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Gossip and Rumors
Open Door Policy
“Safe” Sharing
Confidentiality
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Getting the StoryOpen-Ended Questions
– What Happened?– What had you expected?– How did you feel about that?
Active Listening – Demonstrate you care– Stay focused (no multi-tasking!)– Show interest – Ask
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Open Door Policy
“Safe” Sharing
Confidentiality
Gossip and
RumorsIssues of
Favoritism
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Favoritism
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FavoritismManaging the Appearance of Favoritism
– Acknowledge Dual Relationships– Discuss (vs. Deny) Concerns – Be Aware of the Impact of your Decisions
– Potential to Manipulate
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Fear and Distrust
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Team - Divided
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Open Door Policy
“Safe” Sharing
Confidentiality
Gossip and
RumorsIssues of
Favoritism
Fear and Distrust
Division of Team
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Lessons LearnedBest Practices for Leaders (managing change)
– Trust Chain of Command– Transparency in Decision Making– Open Communication• Forth-coming (vs. “Trust me”)
– Get All Sides to Story/Complaint– Clear Plan to Reassess
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Communication StrategyManaging Leaders / Managing UP
1. Identify Problem2. Build Awareness3. Give Details4. Empower Them5. Offer Suggestions6. Determine Strategies
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• Engage Leaders – Build Awareness• Educate/Train on Best Practices• Champion Transparency in Decision
Making
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QUESTIONS
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Stay on the webinar, online for the full 60
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March 6th: The Dynamic of Conflict: Part:3 Managing the Team