The Growth AheadThe Growth Ahead
ITAC Fall 2004San Antonio, TXBlair HannaMgr eCommerce
Rail Highway - Merchandise Volume
2003 - 2004
Overall Volume (000’s)AAR Carloads weeks 1-38
Forecasted Ton-mile Growth(in billions)
65%47%
Source - AASHTO
1,241 1,239
2,0461,821
0
500
1,000
1,500
2,000
2,500
Truck Rail
2000 2020
2,500
Normal US economic expansion based on population growth
Drivers of Change and Growth
Global economic expansion
Greater constraints for trucking industry
Increasing energy prices
Managing Growth atManaging Growth at
Norfolk SouthernNorfolk Southern
Crew Hiring Plan
1,597 1,600
156
330
0
400
800
1,200
1,600
Conductor Trainees Locomotive Engineers
2003 2004
Network Operating Plan
TOP Steering Committee
Up-to-date corporate Marketing
demand forecast
Add additional train serviceOperating Plan Developer
(OPD) computer model analyzes train blocks &
routes Opportunities to bypass
yards
Redesigned Thoroughbred Operating Plan (TOP)
Increasing Capacity
Reopened Sevier yard at Knoxville, TN on July 27
Completed $18 million expansion at Enola yard in
Harrisburg, PA
Expanded Intermodal terminal
capacity at: Harrisburg, PA
Port Elizabeth, NJ (E-rail)
Croxton, NJ
Detroit, MI
Additional main track siding capacity at Saulsbury, TN
and Sheffield and Brownsville, AL
Locomotives
90 new locomotives delivered through July 2004
117 new locomotives to be delivered in 4th quarterLease up to 80 locomotives for peak season
Ramped up locomotive overhaul program 2004 retirements reduced
Freight Cars
Enhanced car repair program resulting in 14% increase in scheduled car repairs over 2003
Renewed expiring equipment leases representing 2,429 cars
Additions to NS Fleet in 2004 250 60-ft, plate F boxcars (new builds)
75 pressure differential hoppers (new builds)
400 covered coil cars
2,000 double stack platforms and 1,000 conventional
300 bi-levels (new builds)
Established 20 independent car-prepping contractors at strategic locations
Communication
Posted and automated service alerts available at
www.nscorp.com
Industry meetings, both railroad sponsored or
shipper & shipper association sponsored
Direct customer contactCustomer Service Operations Center
Customer site visits
Shortline Interline Service AgreementsExecuted ISA’s: 80 (representing 40% of eligible Shortline ISA’s)
In Process ISA’s (Awaiting Final Sign-off): 75 (representing 38% of eligible Shortline ISA’s)
Needed ISA’s: 44 (representing 22% of eligible Shortline ISA’s)
Customer Service
eCommerce 2004 Changes
Norfolk Southern Secure Website
E-Applications Tailored To Fit Your Business Needs
- Bill of Lading - Car Orders - CTMS- Diversions - Freight Bills - Historical Tracking- Intermodal - Rate Inquiry - Report Wizard- Trains Inquiries - Transit Times - Trip Plans- Unit Trains - Umler - Waybills
ForecastDemand
Order &ConfirmEmpty
EmptyTransit
EmptyPlacement
Release,Waybill &Manifest
IssueFreightInvoice
OriginPull orPick-UpLoaded
Transit
ReactiveTrace &
ETA
ReactiveProblemResolve
LoadedPlacement
EmptyRelease
ResolveFreightClaims
AssessAdditionalCharges
CustomerPay
ShipmentLife Cycle
Session Starts by Customers
0
20000
40000
60000
80000
100000
120000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2003
2004
Customers Implemented
9551063
205798610241014
938939
14121242
1549
1Qtr -2002
2Qtr -2002
3Qtr -2002
4Qtr - 2002
1Qtr -2003
2Qtr -2003
3Qtr -2003
4Qtr - 2003
1Qtr - 2004
2Qtr - 2004
3Qtr - 2004
Implementedper Qtr
`
Event Notifications
Highlighting our most efficientApplications
Event Notification Reports
- All major transportation events available- You determine what events you want to monitor- Receive a report “Only” when an event occurs
Event Notification Reports
- Report is sent automatically when change occurs- You determine how you want notified
- fax, email, FTP- Also determine how long to run report
- Detailed report showing event information- Newest event reporting highlighted in yellow- ETA reports indicating change also available
Diversions and Reconsignment
Diversions with a new look!
Automated Diversion Process
- Divert a railcar- Reconsignments and Destination Turnovers- Private Empty Car Disposition
- Complete user friendly request screen- Look up features to ensure accuracy- Use previous Diversion to reduce impute- Same look for Diversion, Reconsignment and Empties
Create a Diversion
- Best feature is immediate gratification- Easy to read acknowledgment summary- Log of historical activities always available
Coming Soon to accessNS
Historical Transit Reports
- Report consists of a Shipper or Receiver Report- Transit times on and off NS (NS in route traffic)- Bad Order effect noted
Transit Report Summary
- Very detailed information- Current and Previous Month- Origin/Shipper - Destination/Receiver- NS Transit and Offline when available- Hyperlink to entire movement detail
Transit Report Detail
[email protected] or 1-800-235-5551