The MSP of the Future: Key Trends and Opportunities for Growing Your Revenue and Profits
5 Key Trends Impacting MSPs Customer environments are becoming more complex not less, and customer (user) expectations are increasing – our challenge! In the future customers will need two things more than ever
1) a “trusted advisor” - someone who understands their environment and can help guide them going forward
2) someone to call if they have a problem (who can organise the fix for them)
MSPs are getting stronger (at the expense of break/fix traditional resellers) Infrastructure support is becoming commoditized – need for new annuity revenue streams (good news!) User self help is the holy grail
The CodeBlue team doing some charity work
Some key philosophies (and lessons learnt)
“Trusted Advisor”
The CodeBlue Way
New Customer On Boarding Process
“A Culture of Discipline”
Some key philosophies (and lessons learnt)
“Trusted Advisor”
The CodeBlue Way
Roadmaps/Quarterly Reviews worth
the effort
1st 3 months v important
Customer information and Kbase
Stairway to MSP Heaven
Infrastructure Services
• Patching & Security
• Backups
• Virtualisation
• HaaS
Managed Services
• Service Desk
• Live Agent
• RMM/Automation
• SDM
Cloud Services
• Infrastructure (IaaS)
• Software (SaaS)
• Desktop (DaaS)
• MDM
• Disaster Recovery (DRaaS)
• Security (SECaaS)
Application Services
• Architecture (vCIO)
• General Contractor
• Maintenance & Support
Our focus today …
Stairway to MSP Heaven
Cloud Services “Cloud Broker” services
Infrastructure as a Service (VPS)
Software as a Service
Office365, others
Desktop as a Service
Mobile Device Management
Backup / DR as a Service DRS (Basic, Advanced, Premium)
Security as a Service
Application Services … the Straw-Man
1. Consulting (CIO Services) Defining requirements Selection process Architecture requirements
2. General Contractor
Data Integration Application Assembly
3. Support & Maintenance
Level 1.5 service desk Minor Upgrades Test environments
Stairway to MSP Heaven
Questions ?
