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August 2012
The Next generation Network Management solution
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2
1. The Problem: IT is struggling to cope
2. The Solution: Automating Unified Management
3. 8770 Application Suite Overview
4. Ordering and migration
AGENDA
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The Problem: IT is struggling to cope
• Two thirds of time is spent on tactical, non strategic tasks
• Almost 100% growth per year in devices to manage
Complexity is multiplying the risk of human error
Time allocation in IT departments
Maintenance40%
Other activities3%
Developing new services
22%
Educating businessabout technology
14%
Upgrades& tuning
21%
Source: Yankee Group Anywhere Enterprise--Large: 2008 IT and Managed Services survey
Over 60% of time is spenton Maintenance and Tuning
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1. The Problem: IT is struggling to cope
2. The Solution: Automating Unified Management
3. 8770 Application Suite Overview
4. Ordering and migration
AGENDA
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The Solution: Automating Unified Management
OmniVista 8770 continuously measures performance through Key Performance Indicators
Availability is increased, customer satisfaction rises
OmniVista 8770 continuously measures performance through Key Performance Indicators
Availability is increased, customer satisfaction rises
OmniVista 8770 provides a single management interface across systems and devices
Telecom costs are lowered, experts’ time optimized
OmniVista 8770 provides a single management interface across systems and devices
Telecom costs are lowered, experts’ time optimized
OmniVista 8770 Metering tracks Telecom costs and consolidates them
Telecom expenses are reduced
OmniVista 8770 Metering tracks Telecom costs and consolidates them
Telecom expenses are reduced
OmniVista 8770 automates user provisioning
Operation time is reduced, Telecom costs are lowered
OmniVista 8770 automates user provisioning
Operation time is reduced, Telecom costs are lowered
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OmniVista 8770 automates users provisioning
Local administrator
Network
Operation
Center
OXE network OpenTouch Business EditionOpenTouch
Multimedia Services
Administrators
OXE
OXE
OXE
Simplified maintenance
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Proactive performance monitoring
• VitalSuite® powered
• VoIP quality (MOS, R-factor)
• System resource monitoring (CPU, Disk, Messaging… )
Key Performance Indicators (KPIs)
Threshold settings provide advance warning
OmniVista 8770 continuously measures Performance
… Let’s keep you healthy
OmniVista 8770 provides a single management interface across systems & devices
Unifying Management of new MLE offer
UnifyingUnifying
OXE >=8.0OXE >=8.0 OTBEAppliance
OTBEAppliance
OTBEBlade
OTBEBlade OTMSOTMS DevicesDevices
devicesdevicesdevices usersusersusers applicationsapplicationsapplications
OmniVista 8770 provides a unified user provisioning
• Double administration on OXE and UC
• Example: to remove a UC user, administrator has to perform a delete on UC then on OXE sequentially.
• Business Partners feedback: Costs of training for various management platforms
Unified User management
� Create Voice and Application users on
one single screen with few parameters
� Unified interface whatever user’s
location: OXE / OTMS/ OTBE
Save operation time
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Unified Interface
VitalSuitePerformance
WBMICS
OmniVista 4760Voice Management
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11
1. The Problem: IT is struggling to cope
2. The Solution: Automating Unified Management
3. 8770 Application Suite Overview
4. Ordering and migration
COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.
12
OmniVista 8770
Integrated Application Suite
Network Reporting Directory Setup
Unified User Mngt Accounting Directory Administration
Device Mngt Performance Security
Configuration Reports Maintenance
Alarms Scheduler
Topology Public Key Infra.
Audit
Maintenance
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Unified User Management
• Create a user in few clicks
Application group : Network
Maintenance
• OXE/OT back-up,
• OXE software update
Audit
• Audit of the OXE/8770
operations
Unified Device Management
• Deploy configuration and binaries files for all SIP Devices
Unified configuration
• OXE and OpenTouch graphical configuration
Fault and Performance monitoring
• Real time Alarms and Topology
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Create users on all systems from a single screen
Unified User Management
Directory Entry
Voice User
MyIC User
Save operation time
Increase visibility and control
Voice Mail Box
Device Management
List of Devices supported
• OmniPCX Enterprise:
• Thomson 2022/2030
• IPTouch 4008/4018
• MyIC Phone 8082 (hospitality)
• MyIC Desktop
• OpenTouch:
• MyIC Phone 8082
• MyIC Desktop
• MyIC mobile
Supply configuration and binaries
Configuration
Configuration to manage all systems from a central point
•OTMSOTBEHosted/Appliance Editions
OmniPCX Enterprise
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Unified Accounting and Traffic analysis
• Telecommunications costs for OXE and OpenTouch users
• Past Time Performance
Proactive Performance Monitoring
• VitalSuite® powered
Application group : Reporting
Performance
Performance to check system health
and VoIP quality from a central point
•OTMSOTBEHosted/Appliance Editions
OmniPCX Enterprise
CPU Memory Disk LAN VoIP
Messaging
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• Summary (Resource View) Domains (System View) Severity
• Operation (Resource discovered) ReportingPeriod selection
Performance : services
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• Unified web directory
• Search and Click to call
Application group : Directory
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OmniVista 8770 positioning
UC Console Management
ICS 6.1 MyTeamWork
Not Managed by OmniVista 8770
4400
OXO
OXE < R8
PPP connectivity
Distributed Server
100K Users
PKI
Unified User Management
OpenTouch
OXEOpenTouch
OpenTouch MyIC Phone
OpenTouchMultimedia Services
OpenTouchBusiness Edition
MyIC Phone
OXE ≥ R8
Application suiteDirectoryConfiguration, DMSAlarms, TopologyAccounting, PTP
IP connectivity
Full Pack
30K Users
OmniVista
4760
Other systems
Real TimePerformance
OXE
VitalSuite
30 AdminClients
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• Dedicated Server Requirement
• PC: Windows 7 64b
• Processor 2GHz
• 4 GB RAM, 80GB
• Server: Windows 2008 R2 64b
• Dual core or Bi-Proc 2,5 GHz
• 4 GB RAM, 80GB disk: RAID5
System Requirement
Client Requirement
� PC
• 2GHz, 2GB RAM, 40GB disk
� OS
• Window 7 64b / 32b
• Windows XP SP3
Web directory
• Internet Explorer 8
• Firefox 3.2
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23
1. The Problem: IT is struggling to cope
2. The Solution: Automating Unified Management
3. 8770 Application Suite Overview
4. Ordering and migration
OmniVista 8770 Packages
• OmniVista 8770 for OXE R10
• OmniVista 8770 is part of OXE 10 Global Offer
• OmniVista 8770 manages OXE from R8.0 to R10
• Full OXE management, including My IC Phone 8082 for Hotels
Dedicated server
OXE R9.xOXE R9.x
OXE R8.0OXE R8.0
OXE R10OXE R10
IP
Dedicated server
OXE R9.xOXE R9.x
OXE R8.0OXE R8.0
OXE R10OXE R10
ICM ICM
ICSICSOTMS
OXE R10OXE R10
OXE R10OXE R10
OXE R10OXE R10
OX
E R
10
OX
E R
10
ICM ICM
ICSICS
OTBE
8770
8770
Embedded in OTBE In a blade center
OX
E R
10
OX
E R
10
ICM ICM ICSICS
OX
E R
10
OX
E R
10
ICM ICM ICSICS
OX
E R
10
OX
E R
10
ICM ICM ICSICS
8770
8770
8770
8770
8770
87708770
MCS
8770MCS
� OmniVista 8770 for OpenTouch
• OmniVista 8770 is part of OpenTouch Global Offer
• OmniVista 8770 manages OTMS and is embedded in OTBE
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OmniVista 8770 1.0 is available from ACTIS 16.1
OpenTouch Business Edition solution
• Local OTBE management (Configuration, Users and devices Management ) embedded
• Added value options: Metering, Alarms, Performance, etc .
Quotation and Ordering in ACTIS
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Business and Corporate solutions
• Centralized management for OXE and OpenTouch Multimedia Services
• License based on OXE Handle (CPU ID)
• Redundancy option
• MCS Edition for Hosted offer
• Automatic migration
4760 => 8770
• Via Direct Keying for license
on MAC address
Quotation and Ordering in ACTIS
UUM, Configuration,
Device Mngt, Audit
Past Time Performance
+ VoIP, System Performance
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• Data migration from OmniVista 4760 (≥ 5.x) to OmniVista 8770
• Recovery of configuration, accounting tickets & directory data
Evolution from OmniVista 4760
OmniVista 4760
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Mixed Management Deployment
OpenTouch and OmniPCX Enterprise can be managed and monitored by several
management platform: OmniVista 4760, 8770, VitalSuite
Restrictions
� The OXE SIP devices can be managed only by one platform (4760 or 8770)
� OXE VoIP ticket : streaming limited to one platform
� No synchronization between OmniVista 4760 and 8770 regarding Directory, reports, customization, …
OmniVista
4760
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Preferred pricing for OmniVista 8770 customers to Full VitalSuite
Commercial upgrade
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• OpenTouch is fully integrated in OmniVista 8770 Management Application. OmniVista 8770 provides mass provisioning and Unified User Management.
• Real Time Performance provided by OmniVista 8770 is a key feature for Customer who needs to check their quality of service
• Customer TCO of Management solution is reduced
• Unified interface reduces training cost
• Single platform providing all management services and addressing our Next Generation Voice and Application product
Conclusion - Take away
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Back up
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CMISE, FTP
Architecture
Server
SIP files
OXE
OXE SIP Phones
SMTPOT Device
SIP
Web Service
OpenTouch
SNMP
HTTPS
HTTP
SNMP
OmniVista 8770 Client
MySQL
LDAP
Services
Web Directory
Mass provisioning
(PCX, OT ..config file)
HTTP
LDAP Client
import
Unified User Management
OXE User with Voice mail
User Data
� Name
� Cost Center
� …
� Phone Type
� Phone Number
OXE: User Profile
� Rights
OT Application*
� MyIC login
� Voice Mail
* option
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• OmniPCX Enterprise User
• Profiles management
• OXE User creation off line
• Mass provisioning by csv import
• Association with a SIP device
• Link with OXE configuration
Unified User Management : OXE
Unified User Management
OXE user with OTMS applications
User Data
� Name
� Cost Center
� …
� Phone Number
OXE: User Profile
� Rights
OTMS: User Profile
� Right
� MyIC login
� Voice Mail
SIP user* SIP & App user
* fallback + phone right + accounting
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OTMS User
• Profiles management
• OTMS User creation off line
• Mass provisioning by csv import
• Association with a SIP device
• Link with OTMS configuration
Unified User Management : OTBE, OTMS
Device Management
Device Management to deploy and manage
all SIP devices from a central point
OTMSOTBEHosted/Appliance Editions
OmniPCX Enterprise
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• Devices Parameters, Binaries
Device Management : operation
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Configuration Menu Graphical configuration
Telnet (connect)
OTBE / OTMS Management
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• Enable secured SIP (SIP-TLS) deployment for Application server by providing trusted certificates
• Common certificate authority provides “Native” trust between certificates
• Device (not in OT 1.0),
• Nodes, Servers
• Packaged PKI management tool
• Limit technical support expertise on external PKI
• Reduce costs of multiple PKI vendors certification
• Single certificate distribution tool
Security PKI : Certificate Management
OT
CA root
CA root
CA root
CA root
8770 Server
sRTP
SIP TLS
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Operation
• Admin CERT (manual install)
• Provide CA root
• Sign OT CSR
Deployment of CTL to 8082 Devices
• Via Device Management (not in 1.0)
Security PKI : eJBCA
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Alarms
• OXE
• OpenTouch
• OmniVista 8770
• Performance (KPI threshold crossing)
• Mail notification (triggered by filter)
Topology
Alarms , Topology
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Acc, PTP files
Accounting, PTP retrieval Organization Carrier Tariff
Accounting, PTP Data management Reports
• Process Cost (using carrier configuration)
• Process Total : hourly, daily, monthly, yearly
• Reporting
Accounting , past time performance, Reporting
FTP
SIP
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Performance : counters collected on OXE
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Maintenance service
• OT Backup
• OXE Backup
• OXE Software Update
• OXE Patch Software Download Process
• In configuration,
• For each PCX, define Master PCX + mtcl account to access PCX
• In maintenance
• Select a PCX (Client) , Request software update, Select PCX Version
• Specify Date for FTP transfer, for switch to inactive partition
• 8770 transfers OXE Version to Master PCX, and sends PCXdownload command
Backup / software download
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OXE configuration OXE command line
OmniVista 8770 access
Audit of the operations
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OmniVista 8770 Directory
• Manage tree
• Administrative directory data
Directory Web Directory
OmniVista 8770 Web directory
� Search
� Access from PC or from 4059
� Click to call
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OmniVista 8770 Maintenance
• Backup
• Restore
• Defragmentation
•
Maintenance Scheduler
OmniVista 8770 Scheduled Task
� Predefined Job (weekly, daily)
� Job Generated from other module
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