A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Considering the cloud
Paul Mooneywww.bluewavegroup.eu
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Whoami
n Senior Technical Architectn Bluewave Technology
n 16 Years consultingn Infrastructure Architect level consulting
n Security Audits, large scale deployments, technical reviews
n IBM, Symantec, Google Apps
n Speaker, Author, Blogger, jogger, bikern www.pmooney.net
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Bluewave Technology
n www.bluewavegroup.eu
n 26 staff
n Dublin, London
n Operate Globally
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Someone copied content from the internet?
n Sources...n Marie Scottn Director, E-Mail Servicesn Virginia Commonwealth University
n @Beaker (Chris Hoff)n Rationalsurvivability.com
n Gartner
n IDC
n My Mothern She is always right
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Tonight Matthew, I will ben Balanced
n Agnostic
n Referencing from experiences
n Not selling anything
n Sober
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Cloud chasing is fashionable!
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Everyone wants these clouds
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Gartner says...
n“By YE2012, Cloud E-mail Collaboration Services [CECS] at 10% penetration will have 'passed the tipping point,' with broad scale adoption under way. By 2020, CECS market growth will level off as it approaches 70%. As the market evolves, enterprises need to develop their strategy and approach to CECS.”n Source: Gartner: “The Cloud E-Mail and Collaboration
Services Market” ID:G00205184, July 2010
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Cloud evangelists say
n Simplicity
n “we manage security”
n Long term savings
n “GREEN”
n Easier change management
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Why the cloud ROCKS!
n Your IT department get to learn something new!
n Innovative
n Retooling staffn Focus on other projects
n No more late night calls / patching
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
IT departments may say
n Large investment in “on premise” architecture
n Loss of control
n Who do you trust?
n Is my job at risk?
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Key points to take home
n You will still be managing a solution
n You will still have many of the same problems
n You need to baseline what your current service is/doesn This WILL surprise you
n You then need to apply that to the cloud model
n There are cost savings to be maden Not always where you think
n Remember, all sales people lien Do your homework
n What are YOUR driving factors in moving to a cloud solution
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Definition of cloud service
n National Institute of Standards and Technology (NIST)n On demand self-servicen Broad Network accessn Resource poolingn Rapid Elasticityn Measured service
n Modelsn Cloud software as a service (SaaS)
n e.g. Amazon Web Services, MS Azure, IBM Smartcloudn Cloud platform as a service (PaaS)
n E.g. Salesforce.comn Cloud Infrastructure as a service (IaaS)
n e.g. Google App engine, Force.com
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Definition of cloud service
n Deployment modelsn Private Cloudn Community Cloudn Public Cloudn Hybrid Cloud
n For moren http://csrc.nist.gov/groups/SNS/cloud-computing/
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Examples
n Public Cloudn Infrastructure and/or platform is available to the general public
and is owned and operated by the vendor selling cloud services.
n Private Cloudn ─Infrastructure and/or platform is operated for one
organisation. It may be on-premises or off-premises and may be managed by the organisation or a third-party vendor.
n Hybrid Cloudn A blend of both public and private clouds.
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
What have you currently got?
n What eMail systemn Exchange, Fetch, Lotus Notes, public email system, basic
IMAP/POP?
n What applications / Solutions?
n Active Directory / LDAP ?n Is it customised?
n User Management system?
n Mobile management system?n Blackberry Enterprise Servern MDM (e.g. GOOD, Mobile Iron, Airwatch, MaaS360)
n Mobile data?n VPN, Activesync
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Licensing
n How many licenses for products do you have?n Are they all active?n Are they perpetual?n CPU based? Enterprise Based?
n Are you using what you are paying for?
n Can you renegotiate a rate?
n Is this a driving factor?
n Will the Vendor negotiate?
n ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Customisation
n Review the systems that may go “cloudy”
n Any out of the box changes?
n Are any of these business critical?n Can they be duplicated with a cloud solution?
n ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Your directory
n Typically a *lot* more than an authentication / management repository
n Does it integrate with other sources?n Do sources feed the directory?n Are all / some of these process going to the cloud?
n If not, hybrid model?
n Group management, delegated management of directories
n Can this be reproduced in the cloud?
n ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
eDiscovery / Audits
n Auditors still exist in the cloudn I’m sorry
n What are your current procedures?n eDiscoveryn Auditsn Data/account retentionn What about ARCHIVES!
n Are they being retained on premise?
n Involve the auditing department in your review
n Can you meet your audit requirements if you move to the cloud?n Is there an additional cost?
n ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
More about auditors
n If a system audit is requiredn How is it performed
n What is the vendor data centre certification
n Does the vendor match your regulatory compliance level
n ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Accessing your data
n What about your intranet and your extranet?
n Will you need to make any rule changes to your firewall?
n Do you require users to access any systems through a VPN?
n Will you need to consider any changes to your wireless infrastructure?
n Will the cloud systems require any additional network ports?
n Will you need to consider any changes to your network architecture for redundancy
n What about the vendor's network?
n Do they use network encryption for all traffic?
n Do they use any sort of packet-shaping or throttling mechanism for scaling back usage when loads are high?
n Is there any limit on the number of users who can be logged in at one time?
n ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Access and usability
n How will users access email and related services
n Browser?n Client?n Mobile?n IMAP/POP3/Activesync?n Offline access?
n Can we limit all of these to groups?
n Policy based management?n Where is password stored?
n Federated identity system or cloud
n ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
How do I migrate users/data?
n Whats the data migration process?n You may be surprised with the answers
n How would they suggest the migration process runs?n Disruptive or integrated migration
n ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Quotas and user space
n What is the default allocation per user?
n What is the charge once you pass the allocation?n You may be surprised
n ASK THE VENDOR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Data security / availability
n What type of encryption is used?
n What are backup / restore procedures?n Prove it!n And.. .get them to prove it again!
n Are you sharing storage?
n Who has access to your data?
n What contingency do they offer?
n ASK THE VENODR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Data security / availability
n What availability monitoring do they offer?
n Who monitors the cloud?n Have you looked at independent monitoring services?
n What are their SLAsn Contact numbers, response times (all levels)
n ASK THE VENODR
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Location location location
n Where will your data reside
n Does this affect any part of your business
Not ideal
location
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Choosing the vendor
n Research
n Shop around
n Learn from other people’s mistakes
n Trial offers
n Review your current services
n Create a checklist
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Running a cloud project
n It’s THE SAME as any other project
n Project sponsorn Mission statementn Time framesn Criteria for success
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Basics for a cloud project
n Pilot/test project first!
n Staff buy inn Leadership required
n Especially for social business toolsn E.g. Socialtext, Chatter, IBM Connections, yammer etc
n Leaders to not have to be managers
n Test domain / environment in cloud
n Systems migration plan
n User migration plan
n Designated users
n Training plan
n Resources planning
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
User migration
n Are you planning to migrate everyone?
n Pilot migration
n Choose different regions
n Power users
n Dual delivery?
n New Domain name?
n Aliasing?
n What data migration tools can you use?
n Free/Third party
n Costs
n In house?
n Any bottlenecks?
n AV scanning, throttling, threading
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Time to clean house?
n Do you NEED to migrate datan Keeping legacy data in-housen Until retention period expires
n Are you allowed to migrate data
n What about services you cannot migrate?n How are they affected
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Administration
n How will you administrate?
n Who will administrate?
n Who has access?n Security levelsn Admin interfacen Help desk training
n Support/assistancen Support number?n Response times?n Proactive notifications on outages?
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Administration
n Know your SLAn Know the penalties
n Ensure service falls within SLAn Who is monitoring your service?
n Know your bottlenecks?n Bandwidth to Internet?n Secondary links?
n Different carrier / hardwaren VPNs?
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Disasters...
n This is still YOUR service
n Do NOT neglect your Disaster Recovery plan
n What if service is down for days?n Communication plann Backout plan
n How can you get the data out of the cloud?
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
In Summary
n Look at what your IT service doesn Document all of it
n Especially the incidental services
n Ask LOTS of questions
n Do a pilot/PoC first
n Request changes to contractual agreements with Vendors
n One cloud does not fit alln Make it fit your needs
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Further reading
n “Cloud Computing: The Next Generation of Outsourcing”, Ben Pring,
n Gartner Research, ID G00207255, November 2010.
n “Hype Cycle for Cloud Computing, 2010”, David Mitchell Smith, Gartner Research, ID G00201557, July 2010.
n “Criteria for Government to Evaluate Cloud Computing”, Andrea Di Maio, et al., Gartner Research, ID G00175342, May 2010.
n “Cloud Security Guidance IBM Recommendations for the Implementation of Cloud Security” http://www.redbooks.ibm.com/redpapers/pdfs/redp4614.pdf
n SAMLKnowledgebase:http://saml.xml.org/wiki/saml-wiki-knowledgebase
n “Collaboration in the Cloud: How Cross-Bound Collaboration is Transforming Business” Erik van Ommeren, et al., Microsoft Sogeti 2009
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Even more reading.... :)
n “CloudE-mailandCollaborationServicesMarket”,TomAustin,Gartner Research, ID G00205184, July 2010.
n “Chasing the Cloud: Part 1 – What Domino Administrators and Managers need to Know,” Marie Scott, The View, Wellesley Information Services, May 2011.
n “Chasing the Cloud: Part 2 – Plan & Prepare for Moving your Domino Environment to the Cloud,” Marie Scott, The View, Wellesley Information Services, July 2011.
n “Chasing the Cloud: Part 3 – Migrating your users and Data,” Marie Scott, The View, Wellesley Information Services, September 2011.
Sunday, 1 July 12
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Thank you
n Paul Mooneyn www.bluewavegroup.eun [email protected]
n www.pmooney.netn [email protected]
n @pmooneynet
Sunday, 1 July 12