Download - The Unit Counseling Program
The Unit Counseling Program
A company level leader must understand:
Theeffectsoftheunitcounselingprogramontheorganization
Howtoassesstheprogram
Howtoimprovetheprogram
VGT 1
Develop a Unit Counseling Program
Reviewthefundamentalsofcounseling.
Discussthecompanylevelleader’sroleindevelopingtheunitcounselingprogram.
VGT 2
Counseling
Subordinate-centered communication that outlines actions necessary for subordinates to achieve individual and organizational goals.
Whyshouldcounselingleadtotheachievementofgoals?
VGT 3
- Reception and Integration
JODSF/NCOERChecklist
ARRIVE AT UNIT
MIDPOINT6 MONTHS
OER / NCOER
JODSF /NCOER Checklist
Personal Issues
Periodic Reviewof OER Support
Form (Rater/ SR Rater)
JODSF /NCOERChecklist
Event: Non-select for school /
promotion
EXITINTERVIEW
PATHWAY TOSUCCESS
Initial OER /NCOER Counseling (30 days)
- Sponsorship
CounselingCycleContinuousProcess
VGT 4
Subordinate-Centered (Two-Way) Communication
Subordinates assume an active role in the counseling sessions and maintain responsibility for their actions. The following skills assist leaders in subordinate-centered counseling:
– Activelistening
– Responding
– Questioning
Why should the subordinate be active in the session?
VGT 5
The Leader as a Counselor
Leaders have a responsibility to develop their subordinates.
During counseling, the leader acts primarily as a helper, not a judge.
Whenshouldaleadercounseltodevelopsubordinates?
Howcanaleaderbebothanevaluator/judgeandahelper/counselor?
VGT 6
The Leader as a Counselor (con’t)
The following qualities help the leader to assume an effective role during a counseling session:
– Respectforsubordinates
– Selfandculturalawareness
– Credibility
– Empathy
Howdothesequalitiesassistleadersincounseling?
VGT 7
The Reason for Counseling
– Tohelpsubordinatesdevelopinordertoachieveorganizationalgoalsandobjectives.
– Thisoverridingthemeof“subordinatedevelopment”includeshelpingsubordinatestoimprove(ormaintain)performance,solveproblems,orattaingoals.
– Counselingrequirementsarealsointegratedintotheevaluationsystem.
VGT 8
Event-Oriented Counseling
Counseling centers around a specific event or situation and is personal in nature
– Examplesinclude: – ReceptionandIntegration -PromotionCounseling
– CorrectiveTraining -Referrals– Separation -Crisis– PositivePerformance
VGT 9
Performance Counseling
– IncludesOER/NCOER/TAPEScounselingrequirements
– FM22-100(Chapter2,1999version)outlinesvalues,attributes,skills,andactions
– FM22-100(AppendixB,1999version)establishesperformanceindicatorsforthe23leadershipcompetencies
VGT 10
Professional Growth Counseling
– IncludesPathwaytoSuccessandCareerFieldcounseling
– Counselingisfutureorientedbasedonanestablishedtimeline
VGT 11
THE STAGES OF A COUNSELING SESSION
1. OPEN THE SESSIONIdentify the purpose and establish a constructive and
subordinate-centered tone.
2. DISCUSS THE ISSUEHelp the subordinate develop an understanding of the
issues and viable goals to effectively deal with them.
3. DEVELOP A PLANDevelop an action plan with subordinate. The plan that
evolves from the counseling process must be action-focused and facilitate both leader and subordinate attention toward resolving the identified developmental needs.
4. CLOSE THE SESSIONDiscuss the implementation, including the leader’s role
in supporting the subordinate’s effort. Gain the subordinate’s commitment to the plan. Ensure plan is specific enough to drive behaviors needed to affect the developmental needs.
VGT 12
Develop a Plan of Action
- Actions should facilitate the attainment of goals.
- Actions should be specific enough to drive behavior.
- Plan may entail contacting a referral agency.
Whymusttheplanbea“planofaction”? Whenshouldtheplanincludeareferral?
VGT 13
Close the Session
- Summarize the counseling session.
- Discuss implementation of the plan; check for understanding and acceptance.
- Identify leader’s responsibilities.
Whatisfollow-upandwhyisitnecessary? Describetheassessmentoftheplanofaction.Whyisit
anintegralpartofthecounselingprocess?
VGT 14
Preparation for Counseling
1.Selectasuitableplace
2.Schedulethetime
3.Notifythesubordinatewellinadvance
4.Organizetheinformation
5. Outline the components of the counseling session
6. Plan a counseling strategy
7.Establishtherightatmosphere
Whyshouldaleaderprepareanoutline? Whatisacounselingstrategy?
VGT 15
Cultural Awareness and Diversity
– Mentalattributeofaleader
– Leadersshouldfocusonthesimilaritiesanddifferencesbetweenindividuals
– Leadersneedtomakeuseofthedifferenttalentsindividualswithdifferentbackgroundsbringtotheteam
VGT 16
Cultural Awareness Within the Unit Counseling Program
Whatleaderactionsdemonstrategenuineconcernaboutculturalawarenesswithinaunit?
Whatcommandclimateindicatorsgiveanindicationofthelevelofculturalawarenesswithintheunit?
VGT 17
Cultural Awareness Within the Unit Counseling Program (con’t)
Howdoesaneffectiveunitcounselingprogramreinforce/emphasizeculturalawarenessbetweenleadersandsubordinates?
Whatdoyoudoonceasituationthatdenigratesanotherpersonisidentified?
VGT 18
Cultural Awareness Within the Unit Counseling Program (con’t)
Whataresomeleader’sactionsthatsupportculturalawarenesswithintheunit?
VGT 19
The Effects of Counseling on the Organization
–Developssubordinates
–Strengthensthechainofcommand
–Providesopportunityforleadergrowth
VGT 20
A Unit Counseling Program Should:
• StrengthentheChainofCommand• Clarifypoliciesandprocedures• Reinforcestandards• Preventrumors• Praisesuccess• Avoidsurprises• Developresponsiblesubordinates
VGT 21
Counseling and Leader Growth
Throughcounseling,leaders:
-Learnabouttheirowneffectiveness
-Gainanappreciationforthediversityofthosetheylead
-Learnmoreabout“leadership”
VGT 22
Counseling Program Assessment Model
1.Doleaderscounselsubordinates?
2.Doleaderscounselinappropriatesituations?
3.Doleaderscounseleffectively?
VGT 23
The Counseling Program Assessment
Performingtheassessmentisnotassimpleasit
mayappear....
VGT 24
Counseling Program Assessment Model
1.Doleaderscounselsubordinates?
VGT 25
Counseling Program Assessment Model
2.Doleaderscounselinappropriatesituations?
VGT 26
Counseling Program Assessment Model
3.Doleaderscounseleffectively?
VGT 27
Performing the Assessment
– Querypersonnelfromtheunitaspartofnormalconversation
– Reviewcounselingrecords
– Observecounselingsessions
– Useasurveyinstrument
VGT 28
Improving a Unit Counseling Program
-Role-Modeling
-Education
-LeaderInvolvement
VGT 29
Improving a Unit Counseling Program
– Developaplantoimprovetheprogram
– Implementtheplan
– Follow-upwithanassessmentoftheresultsoftheplan
VGT 30
The Unit Counseling Program
– Acompanylevelleader’sresponsibility
– Adynamicsystemofskilledleadershelpingsubordinatestodevelop
– Takestime,energy,andefforttobuildandsustain
– Aninvestmentinleaderdevelopmentandtheunit
VGT 31
Summary: The Unit Counseling Program
Effects on Unit Develops individuals Strengthens the chain of
command Provides opportunity for
leader growth
The Assessment Model Do leaders counsel? Do leaders counsel in
appropriate situations? Do leaders counsel effectively?
Improving theProgram
Role-Modeling Education Leader Involvement
Conducting the Assessment Query personnel Review records Observe counseling Focus the assessment as desired Perform routinely
VGT 32