Download - Tools for Assisting End Users
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Tools for Assisting the End User
PresenterDiana Silveira
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agenda
Live Assistance Tutorials Other Resources
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Live Help
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Join.me
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US
ER
VIE
W
Click icon to add picture
Note: From the moment they join, they can see your screen.
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Click icon to add picture
Tip: Get the best experience by having 1 window open & go slow there is some drag time
Live chat!
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Google Hangouts/Chat
Image from: http://wpdaily.co/google-hangout-0/google-hangout-5/
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FIX YO
UR
HA
IR! YO
UR
LIVE!
Click icon to add picture
Hangouts can be public or invite only
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Click icon to add picture
Google Hangouts is available as an Android App so users can connect via their mobile device
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Creating tutorials
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Jing
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SH
AR
E YO
UR
JING
Click icon to add picture
Videos can be embedded in websites, shared through social media, techsmith or embedded in PowerPoints
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Click icon to add picture
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SH
AR
ING
CO
NTEN
T
Click icon to add picture
This works for videos (under 5 minutes) and screenshots via Jing
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OTH
ER
VID
EO
TO
OLS
Click icon to add picture
Vine, Instagram, Cinemagram
Great for demos of things off-screen. An example – the red box for new materials!Vine examples - http://goo.gl/wFYvDc, http://seenive.com/tag/libraries
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Online Resources
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Ask a Librarian
TextEmailLive Chat
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Create a wiki
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CR
EATE A
BLO
G/W
EB
PAG
E
Click icon to add picture
Blogger.com
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WO
RD
PR
ES
S
Click icon to add picture
.com allows free sites with hosting, .org allows you to download and host your own site
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TU
MB
LR
Click icon to add picture
Allows for sharing tutorials and creating followers
Examples: http://nypl.tumblr.com/ momalibrary.tumblr.com chicagopubliclibrary.tumblr.comorangecountylibrarysystem.tumblr.com librarywayfinding.tumblr.com
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Tips
Create content and share in multiple formats
Share what you create via social media Even if multiple ways – demo one
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Questions & Discussion
Additional resources:Animoto, VoiceThread, Prezi, Slideshare
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[email protected]/dee987slideshare.net/dee987
www.facebook.com/NovareLibraryServices877-816-9638
Contact InformationDiana Silveira