Download - TOPdesk on tour 2014: Opening
Rik Prins Managing Director UK
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Programme
12:00 - 12:30 Opening
Rik Prins and Sumit De
12:30 - 1:30 Lunch
1:30 - 2:30 Interactive Shared Service Management
Andreyna Gonzalez and Tim Lansbergen
2:30 - 3:30 Roundtable discussion / Dr TOPdesk consultations
TOPdesk team led by Everdien Kolk and Geoffrey Simpson
3:30 - 4:00 Service Level Management
Petra Overweel and Will Sibley
4:00 Closure and tour
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How is TOPdesk doing?
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Growing turnover 30000
25000
20000
15000
10000
5000
0
‘12‘11‘10‘09‘08‘07‘06‘05‘04‘03‘02‘01
3.3 M
4.7 M 4.9 M
6.2 M
7.8 M
9.5 M
11.8 M
14.9 M
16.1 M
17.4 M
20.9 M
25.4 M
30.7 M
‘13
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Growing team Start
Brazil
Start
Denmark
Start
Hungary
Start
Belgium
Start
UK
TOTAL EMPLOYEES*
TOTAL FTE*
Start
Germany
20
09
20
11
20
12
41
55
02
364
450
20
13
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CARIBBEANAruba 2Bonaire 1Curaçao 13Trinidad and Tobago 2
EUROPE Austria 17 Belgium 164Czech Republic 1Denmark 76France 10Germany 324Greece 1Hungary 6Ireland 6Italy 1Lithuania 1Luxemburg 2 The Netherlands 2,640Norway 3Romania 1Slovakia 1Spain 1Sweden 8Switzerland 49United Kingdom 177
NORTH AMERICA Canada 7USA 13
AFRICAKenya 1Nigeria 1South Africa 2
CENTRAL AND SOUTH AMERICAArgentina 1Brazil 27Colombia 1Mexico 2Suriname 10
ASIA Iraq 1Kazakhstan 2United Arab Emirates 1
PACIFICAustralia 1
KAZAKHSTAN NC Production Operations Company B.V.Operations and maintenance support services for oil production in the North Caspian Production Sharing Agreement
AUSTRALIA The Durack Institute of TechnologyProvider of education and training programmes for individuals, enterprises and communities in the Central West
BRAZIL Ultracargo The largest liquid bulk storage company in Brazil, operating in fuel distribution and the specialty chemicals industry.
KENYA NovaCom Systems LtdThe market leader for software solutions in the hospitality industry of
CANADA Pason SystemsDelivers specialized data management systems for the demanding conditions of drilling rigs.
MEXICO Redicsa (Redes Dinámicas y Consultoría SA de CV)Provider of IT solutions to businesses and government bodies in Mexico, and reseller of TOPdesk.
IRAQ Eni IraqThis Italian energy company is the operator of the Zubair oil field near Basrah, one of the largest oil fields in Iraq.
Expanding our reach
2
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TOPdesk is well recognised in the ITSM industry
“Forrester recognizes TOPdesk as an established ITSM SaaS Vendor in all market segments worldwide, with solid Global SaaS Capabilities” [Forrester Research, Inc., Market Overview: IT Service Management SaaS Tools Update, 2014].
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What we are doing and future plans
·∙⋅ Service Management Simplified ·∙⋅ Standard and easy to use
·∙⋅ Shared Service Management ·∙⋅ Simply working together
·∙⋅ Chain integration ·∙⋅ Call life cycle control
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5.5 TOPdesk
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Shared Service Management
The best solution if IT, FM and HRM are working together
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5.5 TOPdesk
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Accomodating end users ·∙⋅ Self Service - efficient and effective Customer Service ·∙⋅ Communicate services, manage customer expectations
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5.5 TOPdesk
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Integrations
·∙⋅ Out-of-the-box links with other systems
·∙⋅ Very easy TOPdesk – TOPdesk link
My computer is really slow The coffee machine is broken
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TOPdesk SaaS
·∙⋅ Easy transition
·∙⋅ Risk-free
·∙⋅ Future proof