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Transforming Patient Outcomes with Healing Environments:From Research to Practice
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About the Moderator
Andrew Schorr, Founder of Patient Power
Andrew Schorr is a pioneer in Internet health and medical
programs who became a patient himself, participating in a
clinical trial and surviving leukemia. In 1992, Andrew
invented telephone talk shows for patients and later was
among the first to produce live webcasts for patients. That
was the genesis of HealthTalk.com, co-founded with
Esther. Andrew has been honored by many groups for his
innovation in health communications and his devotion to
helping other patients. He is the founder of Patient Power,
an online patient education resource located at
www.PatientPower.info and with Esther, the co-founder of
the Patient Empowerment Network.
About The Panel
Bonnie Sakallaris, VP for Optimal Healing Environments, Samueli InstituteBonnie Sakallaris, RN, MSN, NEA, BC is Samueli Institute's Vice President for Optimal Healing Environments. Prior to coming to the Institute in April, 2011, Bonnie was the Vice President for Outcomes Management at the Washington Hospital Center, Washington, D.C. Her extensive clinical and administrative experience includes expertise in critical care nursing, data analysis and benchmarking and process improvement.
Jain Malkin, President of Jain Malkin Inc.Jain Malkin, CID, AAHID, EDAC, President of Jain Malkin Inc is a San Diego, California, interior architecture firm specializing in health care facilities. A leader in the field of health care design, Malkin has lectured widely and written numerous articles on the psychological effects of health care environments. Jain is the author of Hospital Interior Architecture and Medical and Dental Space Planning: A Comprehensive Guide to Design, Equipment, and Clinical Procedures, both published by John Wiley & Sons and A Visual Reference for Evidence-Based Design published by The Center for Health Design.
Nick Jacobs, International Director of Sunstone Management ResourcesNick Jacobs is currently the International Director of SunStone Management Resources and formerly the President and CEO of Windber Medical Center and the Windber Research Institute of which he was a co-founder. As the author of two books, Nick was the first hospital CEO to publish his own blog, Nick’s Blog, which is now healinghospitals.com. His passion for integrative medicine is well documented in his work but his primary reputation revolves around his innovative leadership that puts the patient’s needs and concerns first.
Optimal Healing EnvironmentsMaking Healing as Important as Cure
Bonnie R Sakallaris, PhD, RNVice President, Optimal Healing Environments
Using evidence-based designto enhance safety, qualityand the patient experience.
JAIN MALKIN INC
“It is now widely recognized that well designed physical settings play an important role in making hospitals less risky and stressful, promoting more healing for patients, and providing better places for staff to work.”Ulrich R, Zimring C, Zhu X, et al. A review of the research literature on evidence-based healthcare designHealth Environments Research and Design Journal. 2008; 1(3): 61-125
JAIN MALKIN INC
BENEFITS OF EVIDENCE-BASED DESIGNPatient Safety
Reduction in hospital acquired infectionsFall preventionReduction in medical errors
Staff Safety & ComfortStress reductionDecrease in injuriesIncreased work effectiveness and overall job satisfaction
Patient ComfortImproved sleepStress reductionEnhanced clinical outcomes
JAIN MALKIN INC
INDU & RAJ SOIN MEDICAL CENTER
JAIN MALKIN INC
JAIN MALKIN INC
Healthcare cannot be separated from the settings in which it is delivered. Our senses respond to the environment which, in turn, immediately influences our physiology.
JAIN MALKIN INCNursing Unit
SCHUSTER HEART HOSPITAL
Nick Jacobs, FACHEInternational DirectorSunStone Management Resources
Decorative Fountains Fireplaces Mirrors in the exam rooms Snacks in the waiting rooms Tea, coffee, and snacks Live music in the waiting areas Extended visiting hours Spiritual Services
Accompany visitors and patients to their destinations
Provide open door access for complaints Free Television Meals on each patient area
Bullies removedReward system for hospitality
TransparencyOpen Communication
Genuine commitment to the community
Increases in Patient Satisfaction Increases in Employee Satisfaction Increase in Patients Increase in Quality Reduction in number of lawsuits
Transformational PracticesTransformational Practices
Top 10% in the Top 10% in the United StatesUnited States
• My work responsibilities are clear.• My job is important to Hospital’s
success.• I understand what is expected of
me on the job. • I enjoy the type of work I do.
97%
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Medical Center had the lowest mortality rate of 0.8% compared to 8 peer hospitals all above 1%
Risk-adjusted index is statistically significant at a confidence level of 95%
Come to OUR HospitalCome to OUR HospitalYou’ll Die Less Often!You’ll Die Less Often!
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Financial PictureFinancial Picture
A powerful wave of disruption is sweeping
The World, but it doesn’t have to bea disaster. There are at least as many growth opportunities as threats, and organizations that learn to think and
act like disruptors can not only survive but prosper.
Thanks for Joining Us
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