Download - Trust, Accountability & Collaboration
Trust, Accountability & Collaboration
Today’s Conversation
Introduction of TAC and POWER Trust, Accountability, Collaboration (TAC)
deep dive Group exercise Concluding ideas
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How We Succeed – Strategic Anchors
TRUST
ACCO
UN
TABI
LITY
COLLABO
RATION
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ProductivitydipPr
oduc
tivi
ty
Time
Action plans in place
CHANGEValueExpect
to Win
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Survey Identified Main Challenges• Trust• Future Vision• Growth & Recognition
Trust-Accountability-Collaboration
KeHE’s Top 10 Engagement DriversI trust the leadership of this company.
The behavior of our leadership team is consistent with this company’s values.
This company is characterized by living our values.
This organization shows a commitment to ethical business decisions and conduct.
TRUST
The senior leadership of this company has communicated a vision of the future that motivates me.
I believe this company has an outstanding future.
This company is making changes necessary to compete effectively.
This company values my contributions.
This company provides me with the opportunity for learning and development.
I am satisfied with my opportunities for advancement.
GROWTH & RECOGNITION
FUTURE VISION
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Where are WE with Trust?
I trust the leadership of this company.
The behavior of our leadership team is consistent with this company’s values.
This company is characterized by living our values.
This organization shows a commitment to ethical business decisions and conduct.
TRUST
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TRUS
T
a firm belief in the reliability, truth, ability or strength of someone page 6Trust-Accountability-Collaboration
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trust
» the enterprise» the leaders» the collaborators» yourself
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The Nature of Trust
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Wounded; Dysfunctional
“I’ve been burned before, so I don’t trust anyone”
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Simplistic; Vulnerable
“I trust everybody... whether they’ve been proven to be
trustworthy or not”
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Healthy; Productive
“I am prepared to trust, but I’ll also verify... so that
accountability is built into the relationship”
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Getting started with TRUST
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Getting started with TRUST1. Be willing to ask for help2. Risk by giving and receiving feedback3. Admit weaknesses and mistakes4. Value one another’s skills and capabilities5. Earn by giving others the benefit of the
doubt
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always under construction!
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accountability
the requirement or expectation to justify actions or decisions
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Accountability in Action1. Winning make it your top priority2. Plank “in your own eye”3. Confront others on your team when
necessary
Results– Pressure: poor performers on the team will
feel it– Problems: are identified quickly– Standards: all are held to the same results
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expect progress...
...not perfection
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collaboration: operating in silos
Potential: limited
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How to practice Collaboration
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Risk ReciprocityOffer as much trust as
you expect to be offered
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Demonstrate RespectExpress value in keeping
with their value2
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Clarify CommitmentSay what you’re going to
do, and when you’ll do it
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Deliver PerfectionDo what you said you
would do, or communicate the
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Follow-Up Faithfully
Confirm satisfaction
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collaboration:operating as a team
Potential:
unlimited
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The Power of Teams
• The task is complex
• Creativity is needed
• The path is unclear
• More efficient use of resources is required
• High commitment is desirable page 31
• Cooperation is essential for implementation
• Members have a stake in the outcome
• The task or process involved is cross functional
• No individual has sufficient knowledge to solve the problem
Teams outperform individuals when:
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Using Collaboration to Meet Today’s Challenges
• Teams need to have clarity around their goals
• Teams must understand their connection to other teams, departments, customers, and to the organizational strategy
• Teams need a detailed understanding of how work will proceed
• Teams need measurements to evaluate their work
• Teams need to develop a common set of valuespage 32Trust-Accountability-Collaboration
Now it’s your turn!
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Scenario Background Information (Names have been changed to protect the innocent!)
• Customer – Sam – Category Manager, The Grocery Extravaganza
• KeHE – Derek Account Manager– Annie Account Support– Tina Business Excellence Manager (BEM)– Mark Derek’s boss– Judy VP, Sales – JoAnne Tina’s boss– George Warehouse Manager
The scenario reflects a series of typical activities and interactions at KeHE
Important ! Focus on the interactions that are taking place among these various people. Answer the questions surrounding the values of Trust, Accountability and Collaboration.
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Instructions• Each table serves as a group.• Designate a reader, scribe, spokesperson and
timekeeper:– Reader - reads the scenario out loud to the small
group;– Scribe - takes notes;– Spokesperson – will report findings to the large group;– Timekeeper – ensure there is enough time to answer
all three questions.• As you listen to the various interactions taking place in
the scenario, think about Trust, Accountability and Collaboration and be prepared to discuss and answer the questions provided to the right of the scenario.
• You will have 5 minutes to read through the scenario and 15 minutes to discuss your findings.
• We will then convene as a large group and discuss your findings. page 35Trust-Accountability-Collaboration
Where are YOU?
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