Transcript
Page 1: Unleash Small Business Potential

Unleash Small Business

PotentialSustainability and Growth

JOSE V. ALCEDO, P.E., M.B.A.BUSINESS PROCESS IMPROVEMENT CONSULTANT

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▪ Customer Service

▪ Price Advantage

▪ Quality Excellence

▪ Product Performance

▪ Continuous Improvement

Core Competency

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Presentation Goal

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CANI Technology

Philosophy Methodology Tools

CANI (Constant and Never-ending Improvement)

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Philosophy

Deming’s System

of Profound Knowledge

▪Appreciation of a System

▪Theory of Knowledge

▪Knowledge of Variation

▪Knowledge of Psychology

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Systems Approach

Interdependent Parts

Goal is to Optimize the

System

Optimizing a Part causes Problems

Knowledge of Variation

Processes, Materials,

People

Drives

Transformation

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Manufacturing System

Prod’n

Pkg

Dist’nRetail

R&D

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Organizational Structure System

Management

ManagementEmployees

Employees

Traditional World Class

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Gap Analysis

Current

State

Future

State

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Current State(SWOT)

Quality

Price

Competition

Market

Supply

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Future State(Deliverables)

Quality

Price

Competition

Market

Supply

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STRATEGY

Improve Business Process and System

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Application

Self Improvement

Organizations

Academia

Businesses

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Methodology

Lean Operation

Six Sigma Quality

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Lean Operation

Streamlining Processes

Minimising Waste

Reducing Cycle Time

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Six Sigma Quality

▪Product or Service

▪Delights

Customers’

Expectations

Process Capability 3.4 Defects Per Million Opportunities

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TOOLS


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