Transcript
Page 1: Unleashing the Power of the Millennial Generation

Unleashing the Potential

of the Millennial Generation

Bharat Chopra

Reff Cheng

Soumya Korde

Faheem Noor Ali

Kari Wilson

Faculty Advisor: Professor Scott Stern

Page 2: Unleashing the Power of the Millennial Generation

How to engage millennial

knowledge-workers to maximize

innovation in your organization

Page 3: Unleashing the Power of the Millennial Generation

Organizations must embrace these traits Engage Millennials through the 4Cs for greater innovation

!"#$%&' (%)*'+,$$-'

.%/,01&2*#34'5"#%&6%7!

+1)#,//-'.%231&2#8/%!

"#$!%&!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

9:/6:"%'

91;;:&#6-!

91&&%)0$#6-!

Page 4: Unleashing the Power of the Millennial Generation

Unleashing the Potential of the Millennials Agenda

1,2*,3,4$!

564!06*4!/,7*8!

56%!06*4!,8*!

9+!06*!5%82:),;*!

<($;=$$(%+!>=*$?%+$!

Page 5: Unleashing the Power of the Millennial Generation

Three Generations Coexist in the Workforce Millennials will soon be the largest group with their own characteristics

<11;%"2'

@!AB"C!D!ABCE! !!

@!FG!/())(%+!

@!H(I*!0%!3%82!

@!J8%:6*0! !

=%&'>'

@!ABC"!D!ABKB!

@!"G!/())(%+!

@!5%82!0%!)(I*!

@!L%/,M!

?#//%&&#,/2'

@!ABFG!D!ABBF!

@!KN!/())(%+!

@!5%82D)(&*!O,),+;*!

@!P*8%!

Source: Delloitte, “Who Are the Millennials?”

Page 6: Unleashing the Power of the Millennial Generation

The Millennials are a Force By 2015, this generation will be the heart of the workforce

@!KFQ!O*)(*I*!/%8*!)(2*)4!0%!*/O8,;*!(++%I,?%+!,+M!+*3!(M*,$!

@!RI*8!ASE!/(+%8(?*$!(+!TUV!

@!L%!/,W%8!:%)(?;,)!,X)(,?%+$!

@!YKQ!%&!TUVU!:%:=),?%+!

@!YAQ!%&!3%82&%8;*!,+M!.8%3(+.!

Large Diverse

Sources: PEW, PWC, Rutgers, Greenberg Millennial Study, Defense AT&L

Educated Innovative •!!!'%$0!*M=;,0*M!!

!!!.*+*8,?%+!

•!!!C"Q!;%))*.*!*+8%))/*+0!

Page 7: Unleashing the Power of the Millennial Generation

Millennials are a Global Phenomenon 1.5B Millennials share common traits but exhibit local idiosyncrasies

Z$/,80*8!06,+!*I*8[!O=0!$?))!

+%0!\=*$?%+(+.!,=06%8(04]!

!"#$%&"'())*)+,"-&.*)/)+"01.$"

NAK/!NNG/!

Z^8$0!.*+*8,?%+!3(06%=0!

/*/%8(*$!%&!#%//=+($/]!

!"2+.&$"2/$&,"3)43*)5+167+4"

Z6,)&!%&!,))!06*!3%/*+!

6(8*M!3())!%:0!%=0!%&!06*!

3%82&%8;*!O4!,.*!EGZ!

!"849)+6":+411;$&,"

<8"=$>$?.&)"

KN/!

YGG/!

16*!_V(+.,:%8*`!a*+!b!

*/:)%4**!($!(+08(+$(;,))4!

/%?I,0*M!O4!06*!(+$0,+0!

.8,?^;,?%+!%&!06*!0,$2U!

!"@.&>$34+)"<8"2&1A6B6)"

NA/!

KN/!

Page 8: Unleashing the Power of the Millennial Generation

Unleashing the Potential of the Millennials Agenda

1,2*,3,4$!

564!06*4!/,7*8!

56%!06*4!,8*!

9+!06*!5%82:),;*!

<($;=$$(%+!>=*$?%+$!

Page 9: Unleashing the Power of the Millennial Generation

Defining Moments Shaped the Millennials Making Millennials self-reliant, success driven, and flexible

! 9+$0,+0!.8,?^;,?%+!

! 1*;6!$,II4!

<! <*/,+M!c*d(O()(04!

! -+08*:8*+*=8(,)!

! V=;;*$$!M8(I*+!

! <*/,+M!08,+$:,8*+;4!

@)1&1;#)'9*,&A%'a)%O,)(e,?%+[!-+8%+!

(%)*&1/1A-'

'''L*I*8!)(I*M!3(06%=0!J#$!

! V*)&D8*)(,+0!

! f($2D,I*8$*!

! -+I(8%+/*+0,))4!/(+M*M!

B&)%"6,#&6-'BDAA[!98,\!5,8[!!g,08(+,!

Source: Delloitte, “Who Are the Millennials?”; Greenberg Millennials Study

Page 10: Unleashing the Power of the Millennial Generation

Defining Characteristics Emerged Millennials are talented and poised to make an impact

!"#$%&' (%)*'+,$$-'

.%/,01&2*#34'

5"#%&6%7!+1)#,//-'

.%231&2#8/%!

Page 11: Unleashing the Power of the Millennial Generation

Defining Characteristics Emerged Millennials are eager to contribute and ready to take on responsibility

•! Pendulum has swung back when

compared to Gen X and their

intrinsic motivation

•! 63.5% choose employer based

on opportunity for growth and

development

•! 57% plan to fund their own

retirement

Sources: Deloitte Gen Y Study, Deloitte Ireland Survey, PWC Survey

!"#$%&'

Page 12: Unleashing the Power of the Millennial Generation

Defining Characteristics Emerged Multi-tasking is the norm for the “video game generation”

•! Over 75% grew up with a

computer at home

•! Spend 6.5 hours a day using

media, but consume 8.5 hours

worth during that time

•! Facebook membership rivals the

population of Brazil

(%)*'+,$$-'

Sources: Northwestern Media Management Center

Page 13: Unleashing the Power of the Millennial Generation

Defining Characteristics Emerged Millennials have proven themselves to be responsible

•! 78% are willing to make

sacrifices in their own life to

address the major challenges

facing our country

•! 71% of college freshman report

volunteering once a week

•! Reported drug use and teen

pregnancies down

Sources: National Institute on Drug Abuse;UCLA American Freshman Survey

+1)#,//-'

.%231&2#8/%'

Page 14: Unleashing the Power of the Millennial Generation

Defining Characteristics Emerged Family is most important but virtual relationships also flourish

•! 73% say family is most important

thing in their life

•! Friendship is a strong motivator

when choosing a company

•! Strong ability to network and

develop new relationships

Source: Forrester

.%/,01&2*#34

5"#%&6%7'

Page 15: Unleashing the Power of the Millennial Generation

Each Generation has a Unique Perspective At the same stage in their lives, past generations were different

<11;%"2'

@!h+?D*$0,O)($6/*+0!

@!J%)(?;,)!

@!i,)=*D%8(*+0*M!!

=%&'>'

@!V2*:?;,)!%&!,=06%8(04!

@!-M.4!

@!J8,./,?;!

?#//%&&#,/2'

@!f*$:*;0!,=06%8(04!06,0!*,8+$!8*$:*;0!

@!T:O*,0!

@!#%//=+(04D%8(*+0*M!

Source: Howe and Strauss, “The Next 20 Years”

Page 16: Unleashing the Power of the Millennial Generation

A Generational Gap Exists Managers must understand the new expectations in order to close gap

Source: Delloitte, Greenberg Millennials Study

•! 1%!O*!8*$:*;0*M!O4!*/:)%4**!

•! 1%!8*;%.+(e*!*/:)%4**!&%8!

M*)(I*8(+.!8*$=)0$!

•! -/:)%4**!3())!;)(/O!06*!;%8:%8,0*!

),MM*8!

•! ',+,.*/*+0!/=$0!*,8+!8*$:*;0!

•! f*;%.+(?%+!($!O,$*M!%+!*j%80!

•! J8%/%?%+!,0!:8*D:),++*M!

(+0*8I,)$!

?,&,A%"',22:;%2C'' C'D*#/%'?#//%&&#,/2'%E3%)6'

Page 17: Unleashing the Power of the Millennial Generation

Unleashing the Potential of the Millennials Agenda

1,2*,3,4$!

564!06*4!/,7*8!

56%!06*4!,8*!

9+!06*!5%82:),;*!

<($;=$$(%+!>=*$?%+$!

Page 18: Unleashing the Power of the Millennial Generation

Employers can Unleash Millennials’ Potential Cultivating four dimensions can engage this generation

!"#$%&' (%)*'+,$$-'

.%/,01&2*#34'5"#%&6%7!

+1)#,//-'.%231&2#8/%!

"#$!%&!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

9:/6:"%'

91;;:&#6-!

91&&%)0$#6-!

Page 19: Unleashing the Power of the Millennial Generation

Basic Demands Have Not Changed Like past generations, Millennials value salary and benefits most

Rank the following traits in importance On a scale of 1 (least important) to 10 (most important)

V,),84!

k*+*^0$!

Source: Robert Half International, Yahoo! HotJobs, “What Millennial Workers Want”

CUC!

KUNN!

FU""!

FUK"!

FUFC!

BUGN!

#6,8(0,O)*!-j%80$!

f*:=0,?%+!

H%;,?%+!

a8%306!R::%80=+(?*$!

k*+*^0$!

V,),84!

Page 20: Unleashing the Power of the Millennial Generation

Live to Work

Boomers

"#$!%&!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

Companies Must Engage on More Dimensions Employee expectations have evolved through the generations

Page 21: Unleashing the Power of the Millennial Generation

Work to Live

Gen X

"#$!%&!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

9:/6:"%'

Companies Must Engage on More Dimensions Employee expectations have evolved through the generations

Page 22: Unleashing the Power of the Millennial Generation

"#$!%&!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

9:/6:"%'

91;;:&#6-!

91&&%)0$#6-!

Companies Must Engage on More Dimensions Employee expectations have evolved through the generations

Work Hard, Play Hard

Millennials

Page 23: Unleashing the Power of the Millennial Generation

@!#)*,8!;,8**8!:,06!

@!J8%/%?%+!O,$*M!%+!8*$=)0$!

?%"#64<,2%7'

.%)1A&#01&'

@!l8*\=*+0!&**MO,;2!%+!:*8&%8/,+;*!

@!9+;8*,$*M!!08,(+(+.!%&!$%m!$2())$!91,)*#&A'

@!58(7*+!;%+08,;0$!0%!*+$=8*!;%//(0/*+0!

@!'*+0%8$!O,$*M!%+!$2())$[!+%0!8,+2$!?%&61"2*#3'

Millennials Need More Mentorship Millennials were raised with constant coaching and recognition

CAREER

Source: Robert Half Internationall, Yahoo! HotJobs, “What Millennial Workers Want”, Fortune, Fast Company, HRExecutive Online

Page 24: Unleashing the Power of the Millennial Generation

Intel Reinvented Mentorship Programs The program emphasizes accountability and skills, not rank

CAREER

Source: Fast Company

Page 25: Unleashing the Power of the Millennial Generation

@!#%/:,+4!$=::%80!%&!%=0$(M*!;%//(0/*+0$!

@!h=0%+%/4!n!36,0[!36*+[!36*8*[!6%3!F1"G4H#I%'<,/,&)%'

@!R:*+!M*;($(%+D/,2(+.!:8%;*$$!

@!J%)(;(*$!/,M*!3(06!:=O)(;!8,?%+,)*!(",&23,"%&)-'

@!J8%I(M*!$0,0*/*+0!%+!;%8:%8,0*!I,)=*$!

@!-d6(O(0!;%//(0/*+0!0%!06%$*!I,)=*$!!%J&%7'K,/:%2'

They are Driven by a Values-based Culture Provide an environment of clear values and work autonomy

CULTURE

Source: Deloitte, “Decoding Generational Differences”

Page 26: Unleashing the Power of the Millennial Generation

1%!%8.,+(e*!06*!3%8)Mo$!(+&%8/,?%+!

,+M!/,2*!(0!=+(I*8$,))4!,;;*$$(O)*!

,+M!=$*&=)U!

CULTURE

Organizations Should Stress Values Provide Millennials with the purpose and structure they seek

!"#$%&'()$*%

•! <%+o0!0,2*!$=;;*$$!&%8!.8,+0*M!

•! <%!06*!8(.60!06(+.p!M%+o0!O*!*I()!

•! 5*!,$:(8*!0%!(/:8%I*!,+M!;6,+.*!06*!3%8)M!

Source: Google Website

Page 27: Unleashing the Power of the Millennial Generation

@!R:*+!*+I(8%+/*+0!0%!*d;6,+.*!(M*,$!

@!#8%$$D&=+;?%+,)!,+M!M(I*8$*!0*,/$!91//,81",01&'

@!#)%$*D2+(0!;%//=+(04!

@!l8(*+M$6(:!,+M!08=$0!,/%+.!;%))*,.=*$!!9,;,",7%"#%'

@!J*%:)*[!J),+*0[!J8%^0!

@!5%82(+.!0%3,8M$!.)%O,)!:8%$:*8(04!("#3/%'<1L1;'H#&%'

They Want to be Part of Something Bigger Millennials want their employer to be more than just a workplace

Source: Robert Half Internationall, Yahoo! HotJobs, “What Millennial Workers Want”, Fortune, Fast Company, HRExecutive Online

COMMUNITY

Page 28: Unleashing the Power of the Millennial Generation

Salesforce is Committed to Positive Impact Donates 1% of equity, 1% of time, and 1% product

Source: Fast Company

COMMUNITY

Page 29: Unleashing the Power of the Millennial Generation

@!#%+;=88*+0!3%82!$08*,/$!

@!J),q%8/$!0%!:*8&%8/!0,$2$!$(/=)0,+*%=$)4!?:/046,2G#&A'

@!'=)?:)*!;6,++*)$!r9'[!O)%.$[!3(2($s!

@!-+,O)*!;%D;8*,?%+!,+M!2+%3)*M.*!08,+$&*8!

91;;:&#),01&'

(%)*&1/1A-'

@!i(80=,)!;%//=+(?*$!%+)(+*!

@!#8%$$D&=+;?%+,)[!.)%O,)!+*03%82$!+1)#,/'M%6D1"G#&A'

Millennials are Tech-savvy Multi-taskers Born during the Age of Technology, life is about being connected

Source: Robert Half Internationall, Yahoo! HotJobs, “What Millennial Workers Want”, Fortune, Fast Company, HRExecutive Online

CONNECTIVITY

Page 30: Unleashing the Power of the Millennial Generation

CONNECTIVITY

Web 2.0 Can Encourage Ideas Companies have gained creative new ideas by using such tools

Page 31: Unleashing the Power of the Millennial Generation

Unleashing the Potential of the Millennials Agenda

1,2*,3,4$!

564!06*4!/,7*8!

56%!06*4!,8*!

9+!06*!5%82:),;*!

<($;=$$(%+!>=*$?%+$!

Page 32: Unleashing the Power of the Millennial Generation

Employers can Unleash Millennials’ Potential Cultivating four dimensions can engage this generation

"#$!%&!!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

9:/6:"%'

91;;:&#6-!

91&&%)0$#6-!

Page 33: Unleashing the Power of the Millennial Generation

Actions Your Company Can Take Now To Unleash the Power of the Millennial Generation

Source: Deloitte, “Generation Y: Powerhouse of the Global Economy”

•! Implement Reverse

Mentoring program

•! Establish a company-wide Idea Management Tool

•! Ignite innovation through

highly visible Contests

Page 34: Unleashing the Power of the Millennial Generation

Unleashing the Potential of the Millennials Agenda

1,2*,3,4$!

564!06*4!/,7*8!

56%!06*4!,8*!

9+!06*!5%82:),;*!

<($;=$$(%+!>=*$?%+$!

Page 35: Unleashing the Power of the Millennial Generation

!"#$%&' (%)*'+,$$-'

.%/,01&2*#34'5"#%&6%7!

+1)#,//-'.%231&2#8/%!

"#$!%&!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

9:/6:"%'

91;;:&#6-!

91&&%)0$#6-!

At what level is your organization engaging the Millennial

generation?

Page 36: Unleashing the Power of the Millennial Generation

!"#$%&' (%)*'+,$$-'

.%/,01&2*#34'5"#%&6%7!

+1)#,//-'.%231&2#8/%!

"#$!%&!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

9:/6:"%'

91;;:&#6-!

91&&%)0$#6-!

How can organizations – both public and private – leverage

the distinctive qualities and goals of Millennials?

Page 37: Unleashing the Power of the Millennial Generation

!"#$%&' (%)*'+,$$-'

.%/,01&2*#34'5"#%&6%7!

+1)#,//-'.%231&2#8/%!

"#$!%&!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

9:/6:"%'

91;;:&#6-!

91&&%)0$#6-!

What have been the biggest successes and failures you

have had in trying to manage Millennials?

Page 38: Unleashing the Power of the Millennial Generation

!"#$%&' (%)*'+,$$-'

.%/,01&2*#34'5"#%&6%7!

+1)#,//-'.%231&2#8/%!

"#$!%&!'())*++(,)!

-+.,.*/*+0!

9,"%%"'

9:/6:"%'

91;;:&#6-!

91&&%)0$#6-!

What are some best practices that companies might be able

to use to better manage the challenges and opportunities

from Millennials?

Page 39: Unleashing the Power of the Millennial Generation

Top Related