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Unlocking staff potential -Unlocking staff potential -A Coaching & E-Learning A Coaching & E-Learning
ApproachApproach
Carol Read - Academy Carol Read - Academy Manager Manager
Salisbury NHS Foundation Salisbury NHS Foundation TrustTrust
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Objectives for todayObjectives for today
Outline the Facilities MLE Project & Outline the Facilities MLE Project & the role of the Learning Advisorsthe role of the Learning Advisors
Identify ROI from this projectIdentify ROI from this project Share best practice & new ways of Share best practice & new ways of
learninglearning
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Why was the project set Why was the project set up?up?
To To Ensure Facilities staff Ensure Facilities staff
had the Knowledge had the Knowledge & skills to provide & skills to provide excellent customer excellent customer service & work with service & work with new technologynew technology
Address perceived Address perceived barriers to learningbarriers to learning
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How was this done?How was this done?
Comprehensive Training Needs & Comprehensive Training Needs & Computer hardware/software Computer hardware/software analysis undertaken analysis undertaken
Learning Advisor Role & Learning Advisor Role & programme of learning designedprogramme of learning designed
Development of Trust wide Development of Trust wide Learning ZonesLearning Zones
Partnership workPartnership work
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What was required?What was required?A core programme for Learning A core programme for Learning
Advisors including:- Advisors including:- MLE TrainingMLE Training KSF TrainingKSF Training CoachingCoaching Study SkillsStudy Skills Skills for Life, ESOL & Skills for Life, ESOL &
Dyslexia AwarenessDyslexia Awareness Work based learning as part Work based learning as part
of the project team of the project team
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Academy MLEImplementation
Group
Facilities MLE ProjectBoard
Facilities ProjectTeam Learning
Advisors
FacilitiesStaff/Learners
Collaborative InquiryResearch – To explorethe MLE Userexperience
Project Plan
Facilities Project Cascade
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Why use Collaborative Why use Collaborative Inquiry ? Inquiry ?
A form of research A form of research developed from social developed from social sciences & work in sciences & work in organisations.organisations.
A way of working with A way of working with other people who have other people who have similar concerns & similar concerns & interests to yourself to interests to yourself to identify best practice identify best practice
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Research Participants Research Participants drawn from the following drawn from the following teams:- teams:-
The Academy The Academy Facilities Facilities Education Education ITIT
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Early research findingsEarly research findings
Transformational workplace learning Transformational workplace learning taking placetaking place
Learning Advisors approach wins hearts Learning Advisors approach wins hearts and mindsand minds
Bespoke e-learning works for learnersBespoke e-learning works for learners
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2 types of Academy 2 types of Academy Learning Zones Learning Zones
Broadband -Broadband -
Dedicated to Dedicated to
learning sites learning sites
HAS (Hospital HAS (Hospital Network) - Linked Network) - Linked to to clinical to to clinical systemsystem
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Coaching at all levels Coaching at all levels
GROW Model GROW Model Introduced Introduced
Informal coaching Informal coaching approachapproach
Modelling of Modelling of coaching coaching behaviour with behaviour with colleaguescolleagues
Solution Focused Solution Focused coaching within coaching within the team the team
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The Bespoke MLE Content The Bespoke MLE Content COSHHCOSHH DSEDSE Fire safetyFire safety Moving & HandlingMoving & Handling Customer CareCustomer Care Equality & DiversityEquality & Diversity RiskRisk Infection ControlInfection Control Blood TransfusionBlood Transfusion
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Return on Investment Return on Investment First 5 weeks of the project 1400 e-First 5 weeks of the project 1400 e-
learning programmes accessedlearning programmes accessed Top user of the NHS South West MLE Top user of the NHS South West MLE Continuous Professional Development of Continuous Professional Development of
Facilities staff linked to KSF Competencies Facilities staff linked to KSF Competencies Model of best practice available for other Model of best practice available for other
staff groups staff groups Barriers to learning addressed though the Barriers to learning addressed though the
Learning Advisor role & Learning Zones Learning Advisor role & Learning Zones
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Return on Investment Return on Investment Continued...Continued...
Comprehensive training record for all Comprehensive training record for all staff staff
A network of coaches in place who are A network of coaches in place who are solution focused solution focused
Coaching happening at all levels in the Coaching happening at all levels in the Facilities teamFacilities team
High motivation to complete the e-High motivation to complete the e-learning packages learning packages
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This project would not This project would not have been successful have been successful without the following:-without the following:-
The Facilities MLE Project Board & The Facilities MLE Project Board & Learning AdvisorsLearning Advisors
The Academy, Education & IT The Academy, Education & IT Teams Teams
Helen Rynne - MLE AdministratorHelen Rynne - MLE Administrator
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The best tools are useless to the The best tools are useless to the disengageddisengaged
People who know are the people who doPeople who know are the people who do
Work = LearningWork = Learning
Nigrello 2005 Nigrello 2005