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User Interface
Tom Gossett and Mary Chilvers, MN Board on Aging
HSTG June 12, 2008
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What is MinnesotaHelp.info®?• 1999 legislative mandate to create long-term care database• 2003 live at www.minnesotahelp.info • Service of the MN Board on Aging on behalf of State of
Minnesota• Web-based means of finding information about health and
human services in Minnesota• Used by Senior LinkAge Line®, Disability Linkage Line® and
Veterans Linkage Line™
• Web access point for Aging and Disability Resource Centers – a
national CMS and AOA initiative
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What’s in MinnesotaHelp.info?
Comprehensive health and human service info
• Seniors • People with disabilities• Caregivers• Parents and families• Youth• Veterans• People with low income
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First generation MHI philosophy
Step-by-step process, walk users through each phase of searching
• Focus groups– Quality and quantity of data, sources of data (professionals)
– Layout and phrasing on the Results and Details pages
• Road show– Training and feedback sessions across the state with county
workers
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First generation MHI
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First generation MHI
• “Bobby Approved”, but not accessible• Survey results, emails and feedback from users indicated
– Professionals
• Frustrated by the step-by-step process (too cumbersome)
• Can’t find services they know should be in the database
• Unable to perform statewide searches
– Consumers
• Got lost on the steps
• Don’t know human service language, can’t find what they need
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Second generation MHI philosophy• Accommodate needs of “power” users
– Fast
– Better keyword capabilities, Keyword Search Tips
– Boolean functionality, field-level searching, phrase searching
– Create directories, export to MS Excel, mapping
– Save and easily repeat searches
– Statewide search capabilities
• Accommodate needs of consumers– Easier keyword searching
– Don’t need to know the lingo to use the site
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Second generation MHI• Early 2004 idea of a power user interface • 2004-2005 Key Users Group formed and meeting
– Professional users within DHS - Disability Services Division, Children and Family Services, Aging & Adult Services Division
– Identify needed functionality
– Review design concepts
• 2005 values statement adopted– Be relevant
– Be accessible and user friendly
– Reduce duplication and streamline access
• 2005 accessibility cannot be separated from usability!
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Second generation MHI
• 2005-2006 design• 2006 testing• 2006-2008 accessibility reviews, nationally recognized
accessibility expert• 2006-2008 production• 2005-2008 focus groups
– County case managers
– Consumer advisory group
– Area Agency on Aging, Linkage Line and DHS staff
– Minnesota Board on Aging board members
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Second generation MHI
Commonly asked focus group questions
• Where would you go to find X, Y, or Z?• What would you expect to find under A, B, or C buttons?• What two things do you really like about the tool?• What two things must be changed before you would use the
tool?
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Second generation MHI
• Consistency across applications
• Clear navigation “above the fold”
• No more than 3 clicks• Just–in–time log in
• Font size selector• Match between MHI language
and the real world • Flexibility and efficiency of use • Help and documentation
Adopted usability principles
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Second generation MHI
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Second generation MHI
• Exceeds Section 508, conforms to W3C level "Double-A“
• Interface
– Basic user
– Power user
• Search– Keyword, Suggested Keyword, Did
You Mean? (synonyms), Advanced Keyword
– Topic and Taxonomy– Resource Navigators
• Refine & modify result options
– Search history, search within search results
– Export to MS Excel, mapping, customizable directories
– Save and easily repeat searches
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What’s in MinnesotaHelp.info?
• 31,000+ services• 12,500+ providers• 19,000+ sites• Organized using
international AIRS/INFO LINE Taxonomy of Human Services
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Second generation MHI
Number of Visits
0
5,000
10,000
15,000
20,000
25,000
Jul-0
5
Sep-0
5
Nov-05
Jan-0
6
Mar
-06
May
-06
Jul-0
6
Sep-0
6
Nov-06
Jan-0
7
Mar
-07
May
-07
Jul-0
7
Sep-0
7
Nov-07
Jan-0
8
Mar
-08
May
-08
Number of Visits
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Second generation MHI
Visitors Who Visited More Than Once
0
500
1,000
1,500
2,000
2,500
Jul-0
5
Sep-0
5
Nov-05
Jan-0
6
Mar
-06
May
-06
Jul-0
6
Sep-0
6
Nov-06
Jan-0
7
Mar
-07
May
-07
Jul-0
7
Sep-0
7
Nov-07
Jan-0
8
Mar
-08
May
-08
Visited More Than Once
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Next steps
• Focus groups– Experience on the website
– Quality of data
• Continued development– Online chat
– Resource navigators
– Data integrity