Transcript
Page 1: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

User Manualdtac Call

Page 2: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Register1.Click “REGISTER”

2.Enter your dtac numberand click “REQUEST OTP”

3.Enter OTP and click“CONFIRM”

4. Create password + Select “I agree to Terms and Conditions” and click “CONFIRM”

XXX-XXX-XXXX

8 to 16 characters and must contain numbers and letters

Page 3: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

log in1.Enter your dtac number and password and Click “LOG IN”

2. The app is now ready to use

Page 4: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Forget your Password1.Click “Forget Your Password?” 2. Enter your dtac number

and OTP

3. Enter your new password 4. Your new password is successfully changed

XXX-XXX-XXXX

XXX-XXX-XXXX

XXXX

8 to 16 characters and must contain numbers and letters

Page 5: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Add number

1. Click or Click “Add dtac number”

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

Select “Manage Number” and click “Add dtac number”

Page 6: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

2.Enter your dtac number

XXX-XXX-XXXX

XXXX

XXX-XXX-XXXX

3. Enter OTP4. Your dtac number is successfully added to dtac call

XXX-XXX-XXXX

XXX-XXX-XXXX

Page 7: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Select outgoing number1. Click 2. Select Outgoing

Number

3. Your selected number will be shown on top of the list

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

Page 8: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Dialing1. You can make a call by pressing numbers on the keypad or choosing contact from your mobile phone

Page 9: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Incoming1. To receive calls, select “Accept” and to reject calls, select “Decline”

2. You can receive a waiting call by selecting “End & Accept” or you can hold your current call and receive a waiting call by selecting “Hold & Accept”

XXX-XXX-XXXX

Page 10: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Manage Numbers

1. Select 2. Select “Manage Number”3. Manage incoming calls by selecting“dtac call” or “SIM Card”

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

Page 11: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

XXX-XXX-XXXX

Send Message1. Click “MESSAGE” 2. Select

3. Select recipient from the list or type the recipient number

4. Type your message and click “SEND”

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

Personal Number

Personal Number

Personal Number

MARIAXXX-XXX-XXXX

MARIA

MARIA

Page 12: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

1. Select “MESSAGE” 2. All messages will display on this page

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

Receive message

XXX-XXX-XXXX

XXX-XXX-XXXX

Personal Number

XXX-XXX-XXXX

MARIA

MARIA

Personal Number

Page 13: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

1. Select 2. Select “Manage Numbers” 3. Select 4. Manage Numbers

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

XXX-XXX-XXXX

Manage Numbers

Page 14: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Logout

1. Select 2. Select “My Profile” 3. Select “Logout” All messages and call history under dtac call will be deleted when

you logout.

Page 15: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

1.Select and select “My Profile”

2. Select “Change Password”and confirm your current password

3. Enter your new password

Change Password4. Your new password is successfully changed

Page 16: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Delete account

1. Select 2. Select “About” 3. Select “Delete Account” All your phone numbers under this account will not

be able to use dtac call service and all incoming calls will be ringing on your SIM Card instead.

Page 17: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

Ringtone setting

1. Select 2. Select “Setting” 3. Select Ringtone

Page 18: User Manual dtac Call - dtac call_Customer Journey_EN.pdf · Register 1.Click “REGISTER” 2.Enter your dtac number and click “REQUEST OTP” 3.Enter OTP and click “CONFIRM”

History1. Select “Recents” to see all call history

XXXXXXXXX

XXXXXXXXX

XXXXXXXXX

XXXXXXXXX

XXXXXXXXX


Top Related