Transcript
Page 1: Using analytics data for real-time personalization and crm profiling

FLORIAN ENGELFLORIAN ENGEL

Twitter: @moreonionTwitter: @moreonion

[email protected]@more-onion.com

Strategy & interface designStrategy & interface design

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We have geo dataWe have geo data

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We have a browsing historyWe have a browsing history

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We know where people come fromWe know where people come from

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WHY LET IT SIT THERE TOWHY LET IT SIT THERE TO

ROT?ROT?

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Why separate?Why separate?

Analytics WebsiteDatabase and Email

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JUST IMAGINE...JUST IMAGINE...

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USE THE DATA IN

REAL REAL TIMETIME

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You have a landing pageYou have a landing page

First nameFirst name

Last nameLast name

Email addressEmail address

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People come from facebook...People come from facebook...

First nameFirst name

Last nameLast name

Join via facebook now!Join via facebook now!

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WITH SUPPORTER RECORDSWITH SUPPORTER RECORDS

COMBINECOMBINEDATADATA

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Do supporters use Twitter, Facebook?

Where are supporters based?

Do they have a mobile device?

Which pages did they visit?

You like segmentation?You like segmentation?

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How this data can be used...How this data can be used...

Split test within a geographic area

Only ask facebook users for a post on a wall

Target those who have a smart phone

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HOW WE'LL MAKE IT

WORKWORK

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First test case will go online in May.

First test case will go online in May.

Not quite ready yet.

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Close the gapClose the gap

Analytics WebsiteDatabase and Email

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An ordinary open source analytics toolAn ordinary open source analytics tool

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An extra ordinary CMS / web frameworkAn extra ordinary CMS / web framework

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A few hacks later...A few hacks later...

Supporters in the CRM (Drupal) are „mapped“ to piwik visitors

Website (Drupal) is personalized on the basis of Piwik data

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CREEPY?CREEPY?

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YOUR CHOICEYOUR CHOICE

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It's tempting. But don't join the dark side of the force!

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FLORIAN ENGELFLORIAN ENGELTwitter: @moreonionTwitter: @moreonion

[email protected]@more-onion.com

THANK YOU!THANK YOU!


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