Peter Atkinson – Managing Director - U6Media
Using new technology to
inform & deliver
efficiencies in waste services
back
then
“The Times
They Are a
- changing”
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tech
nolo
gy
I want us to ask ourselves every day…
how are we using technology to make a real difference in people’s lives and maximise our own resources?
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dem
ogra
phic
s The Technology Landscape is changing
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0.5
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1.5
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PC / Notebook Ultramobile Tablet Mobile Phone
Bill
ion
s
2012
2013
2014
Worldwide Devices Shipments by Segment
Source: Gartner (June 2013)
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acc
ess
The survey was carried out in May by TNS, on behalf of Deloitte, among 1,000 people in the UK between the ages of 16 and 64.
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com
munic
atio
n
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So clearly our communication strategies need to change quickly in response to the way we are all now communicating with each other.
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munic
atio
n
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com
munic
atio
n
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• 65.32 and 65.13 in 2013/14 • Among the top three recyclers nationally for the
last 3 years
Recycling performance South Oxon & Vale of White Horse
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munic
atio
n
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• 91 per cent of Vale residents, and 96 per cent of South residents, were satisfied or very satisfied with their waste collection service.
• Communication is critical to our success
Happy Customers
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munic
atio
n
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Only two uncertainties for residents: • What bin is collected in a given week • Bank holidays
Striving for Simplicity
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munic
atio
n
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• Pushing messages directly to people • Untainted, unfiltered information to residents
without reliance on local press
Emergency Communications
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munic
atio
n
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• Snow – 2011…..uncertainty the biggest complaint
• Floods – where to get sandbags, when bins will be emptied.
Emergency Communications
gettin
g s
mart Gaining
efficiencies
“ People like using App’s”
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20
way
forw
ard
Transitioning Services
to Mobile Devices
To both Smart Phones and Tablets through the use of Apps
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Tra
nsi
tionin
g
Going Mobile
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tionin
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Select
service module
We will start with
Binfo
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tionin
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input postcode
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tionin
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select
address
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tionin
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fetching details
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nsi
tionin
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App will return
date of next
collection and
bin types
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nsi
tionin
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Click on a bin
and see what
items can be
deposited
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nsi
tionin
g
Set a reminder
to put the bins
out
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nsi
tionin
g
Look at Bank
Holiday dates
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nsi
tionin
g
If there has been a
disruption in
service a ‘Push
Notification’ can
be sent
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nsi
tionin
g
Other Applications
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nsi
tionin
g
Looking at the
Graffiti Module
This takes 20
seconds to
report
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tionin
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Take a photo
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nsi
tionin
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Confirm this is
the Graffiti
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nsi
tionin
g
The App will tell
you the location
and Geo Tag the
photo
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nsi
tionin
g
Any series of
questions can
be asked. Use
of tick boxes
easier that trying
to type
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nsi
tionin
g
Option to add
details or not
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nsi
tionin
g
Report sent to
Administration
system and user
will have a
report on their
phone
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nsi
tionin
g
Looking at the
Reports Module
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nsi
tionin
g
Example of
reports
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nsi
tionin
g
Shows photo
of graffiti
reported and
location map
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nsi
tionin
g
Reporting Fly
Tipping
Takes 20 secs
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nsi
tionin
g
Take a Photo
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nsi
tionin
g
Confirm Fly
Tipping Photo
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tionin
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Confirm
Location
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nsi
tionin
g
Use drop
down for type
of Fly Tipping
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nsi
tionin
g
Questions can
be tailored
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nsi
tionin
g
Option to Add
Personal
details
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nsi
tionin
g
Report sent to
Administration
system and user
will have a
report on their
phone
See m
e la
ter
Thank You