Download - Using Personas to capture Assistive Technology and Accessibility Needs of People with Disabilities
Using Personas to capture Assistive Technology and Accessibility Needs of People with Disabilities
Nicky Sulmon (KUL), Karin Slegers (KUL), Karel Van Isacker, (MCA) Maria Gemou (CERTH-HIT), Evangelos Bekiaris (CERTH-HIT)
Agenda
• User-centred design aims & process
• ÆGIS user groups• Challenges• ÆGIS &
ACCESSIBLE Personas
User-centred design
• Design approach– User is starting point, not
technology– Users are actively involved
in research & design activities
User-centred design
• Added values:– Close match between user needs and solutions– Increased user acceptance– Early identification of usability problems– Optimal user experience
UCD aims in ÆGIS
Following a holistic User Centred Design approach, ÆGIS aims to ensure that user needs:
– are identified for several user groups– are considered throughout the entire project
UCD process in ÆGIS
Four phases:
1. Gathering user needs2. Specifying user requirements3. From concept to working prototype4. Field trials
UCD process in ÆGIS - Phase 1
Gathering User Needs - Analyses of users, tasks & contexts
UCD process in ÆGIS - Phase 2
Specifying user needs - Translating insights into usable formats
ÆGIS - user groups
• End users of Assistive Technologies and ÆGIS accessible applications, experiencing one or more of the following mild to severe impairments; – Blind and low-vision users– Motor impairment users (upper limb)– Cognitive impairment users (including learning
difficulties)– Hearing impairment users– Speech/communication impairment users
• All groups also consider people with disabilities of all ages, so including the older people
UCD challenges in ÆGIS - user groups
• Groups of end users are heterogeneous:– Severity of impairment– Nature of impairment– Co-morbidity
• Cultural differences
Personas
• Fictitious character• Representation of target users:
Characteristics, problems, needs, wishes, likes, dislikes, …
• Based on data of real users
Personas – Why?
• Bring developers closer to the beneficiaries they develop applications for– Make user requirements tangible– Bring target group to life, create empathy– “Someone to design for”– Keep user needs in mind during entire the process of
design & development
Personas in ÆGIS
• 17 personas– 15 end users– 2 professionals
• Five sections:– Bio– Technology use– Problems– Needs & wants– Last month…
Example: Adam Ljung
Personas in ÆGIS – Applied in ACCESSIBLE project
• ACCESSIBLE personas– New ones (13)
• Derived from the findings of the ACCESSIBLE survey and extracted requirements
– Also based partially on the ÆGIS Personas.
• 3 sections:– Bio– Technology usage
• Problems• Solutions
AEGIS ACCESSIBLEVisual impairment Gert, Nitesh, Märta,
PaulinaDavid, Nikolaos, Kathleen, Matthew, Maurice
Motor impairment Ramin, Caroline, Jane, Mikel, Peter
John, Jackie, Magda, Charles, Maria
Cognitive impairment/learning difficulties
Adam, Gert, Peter, Wayne
John, Matthew, Maria, Andy, Nikolaos
Hearing impairment Emma, Edward, Tomasa
Magda, Ellen
Speech/communication impairment
Carlos, Emma, Jane, Wayne
Peter, Magda, Maria, John, Nikolaos, Andy
Personas overview - ÆGIS & ACCESSIBLE project
Availability & licence
• ÆGIS personas available in accessible pdf format– Available for download from ÆGIS website
www.aegis-project.eu (results > personas)– Licensed under a Creative Commons Attribution-Share Alike
3.0 License
• ACCESSIBLE personas– Soon to be available in accessible pdf format via
www.accessible-project.eu– Also to be licensed under a Creative Commons Attribution-
Share Alike 3.0 License
To receive updates
• Follow us on Twitter– ÆGIS: Twitter.com/aegisproj– ACCESSIBLE: Twitter.com/AccessibleProj
• Project websites:– ÆGIS: www.aegis-project.eu– ACCESSIBLE: www.accessible-project.eu
• E-mail to subscribe to our newsletters– ÆGIS: [email protected]– ACCESSIBLE:
http://www.accessible-project.eu/index.php/contact.html
