Hello. I’m Charlie Trotter,

Sr. UX Designer at .

@chaztoo

Who are you?

The UX of Your Day JobHow to Identify and Remove Organizational Friction

The systems we work on vs.

The systems we work in

But first… two stories.

Troubled Tickets

Gorillas in the Midst

What can we do?

1. The Org Chart

2. An Internal Process

Absolutely. No. Villains.

1. Everyone is in pain. 2. Everyone is freaked out. 3. Everyone wants to go home and kiss the people they love.

Observe your users and the systems

Keep going to work.

Org Chart Job Descriptions

WITHPEOPLE

“… ask the other person what they do, and right after they tell you,

say: ‘Wow. That sounds hard.’”

– PAUL FORD

Synthesize user tasks and goals

Things to Include 1. Don’t use actual names (it’s weird)

2. Observed behaviors

3. Responsibilities

4. Motivations

5. Goals

Personas

Write Stakeholder Stories

As a

I want to

so I can

As an Executive

I want to see what my

team is working on

so I can provide a

report back to upper

management.

As a Product Owner

I want to deliver new

and creative ideas

so I can make an impression

on the company with my

leadership.

As a Developer

I want to understand all

the requirements up front

so I can plan my work and

maximize my time.

Plan the experience users will value

Original

Original Your Findings

Original Your Findings Your Solutions

Prototype design ideas

UX design challenge objectives

1. Create a variety of challenges

2. Develop a protocol for anyone else in the company to use.

UX design challenges

Validate ideas through testing

DESIGNER FEEDBACK

• Tasks complex enough to be challenging

• Time limit at sweet spot

FACILITATOR FEEDBACK

• More detail on how to ask the questions

• Requested a scorecard

Repeat steps as necessary

1. Everyone is in pain. 2. Everyone is freaked out. 3. Everyone wants to go home and kiss the people they love.

Empathy is for users,

Empathy is for users, and everyone is a user.

Thank you.Questions?

@chaztooLet’s be friends!