Download - Virtual Collaboration: A How-to Primer
Virtual Collaboration:
A How-to Primer
Volunteer Victoria February, 2015 with: Ben Ziegler [email protected] www.collaborativejourneys.com 250-516-3936
Did we make common?
Source Receiver Message
Medium
Making common – In Real Life and Virtual
Action Intent Effect
“The single biggest problem in
communication is the illusion that it has taken place.”
(George Bernard Shaw)
Image source: wikipedia
Intent
Action
Effect
Email Text
Internet Chat
Phone Video chat In-Real-Life
Asynchronous Channels
Synchronous Channels
Feedback
Private Public
Intent
Effect
Action
Verbal Non-verbal
In Real Life
Virtual squeeze
(words, tone of voice) (body language)
Verbal Non-
verbal
Add capacity?
Verbal and Non-verbal
High-context communications in a low-context virtual world
Photo: Ed Yourdon on Flickr
Virtual dilemma
High-context
Low-context
High-context
Low-context
High-context
Low-context
In Real Life
Virtual pull
Add context?
http://youtu.be/Xw9SE315GtA
Signals and Relationships
Application
Emotion
Visualization
Message amplification
Message frequency
Positive : Negative ratio
Website
Emails
Social media
Pre-conditions for effective communications
1. Language 2. Culture 3. Environment
Areas of commonness
Image: drawingoutideas.com
Virtual Toolbox (Lightweight)
Requirement Common Tool(s) *
Shared Calendar Schedule Google, Doodle (poll)
Seeing is believing
Shared screen Skype, Webex, Adobe
All out in the open
File management
Dropbox
In the loop Communications Email, Teleconference, Basecamp (project mgt)
Water cooler Social (persistent)
Facebook, LinkedIn, Yammer
* Free or low-cost, monthly fee
File Repository Co-working documents
(real-time)
Audio, video, screen share, chat, whiteboard, breakout
rooms
Enga
gem
en
t f
eatu
res
Cyberspace
Facilitator Participants
Progression of communication
Email (80%)
IM (15%)
Phone (5%)
Response Time Slow Fast
(Virtual Teamwork example)
In what work scenarios might it be better to meet and collaborate virtually instead of in-person?
(assume you have a choice: meet virtual or in-person)
Cyberspace
Audio, video, screen share, chat, whiteboard, breakout rooms File Repository
Co-working documents (real-time)
Feat
ure
s
Problem-solving
1. Jot down 3 problems re: running virtual meetings
2. Choose 1 & summarize
3. Ask for solutions
4. Repeat steps 2 & 3
“Astronauts are taught the best way to reduce stress is to
sweat the small stuff.” (Cmdr. Chris Hadfield)
What if…?
To Contact Ben: [email protected] http://www.collaborativejourneys.com (blog) @benziegler (Twitter) 1.250.516.3936 (m)