Transcript
Page 1: Virtual Learning Environments: Redefining the Training Experience

Virtual Learning Environments:

Redefining the Training Experience

Sponsored by:

#VirtualLearning

Page 2: Virtual Learning Environments: Redefining the Training Experience

Frequently Asked Questions

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The webinar will be available on demand within 24-48 hours

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Submit your questions via the red Q&A widget on the bottom

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Tweeting? Please use hashtag: #VirtualLearning

Page 3: Virtual Learning Environments: Redefining the Training Experience

Deanna Hartley

Senior Editor

Chief Learning Officer magazine

Virtual Learning Environments:

Redefining the Training Experience

#VirtualLearning

Page 4: Virtual Learning Environments: Redefining the Training Experience

Tom Masotto

Vice President, Product Management

ON24, Inc.

Virtual Learning Environments:

Redefining the Training Experience

#VirtualLearning

Page 5: Virtual Learning Environments: Redefining the Training Experience

Virtual Learning Environments Redefining the Global Training Experience

Tom Masotto

VP Product Management

ON24

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• Challenges driving virtual learning

• Key components of virtual learning environments

• Best practices for developing a virtual learning strategy

Agenda

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What is your biggest training challenge (please select one) ?

• Training an increasingly dispersed workforce

• Making it easier for learners to find and complete coursework

• Providing a “single access point” for all training materials

• Getting better data/analysis on learning behavior

• Implementing social or mobile learning tools

Poll Question #1

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“Global workforce” is training professionals’ top challenge

What is your biggest training challenge?

Training an increasingly dispersed workforce 33.3%

Getting better data/analysis on learning behavior 22.0%

Implementing social or mobile learning tools 21.1%

Providing a “single access point” for all training materials 14.1%

Making it easier for learners to find and complete coursework 9.5%

ON24 Survey of Learning Professionals, 2012

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“Usability” is learners’ top challenge

Source: Survey Results – The Current and Future State of LMS, 2011

Top LMS Challenges for Learners

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10 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

What training benefits are you looking to obtain in next 6 to 12 months?

Offer more engaging training materials 82.7%

Make it easier for learners to find training courses 60.4%

Foster more networking, mentoring and coaching 58.5%

Improve learning metrics and reporting 53.1%

Centralize training content in a single online location 48.5%

More engaged learners is a key objective

Over 82% of learning professionals say “offering more engaging training materials” is a key objective for their company.

ON24 Survey of Learning Professionals, 2012

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Global, usability & engagement driving virtual strategies

What training methods / tools are you considering in 6 – 12 months?

Virtual learning environment 74.2%

Training webinars 71.5%

Mobile learning 47.7%

Learning management system 45.0%

Social learning 44.2%

Over 74% of learning professionals say they are considering “virtual learning environments”.

ON24 Survey of Learning Professionals, 2012

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Components of a Virtual Learning Strategy

Metrics and Analytics

Content Creation

Consumption Existing LMS Platforms

AICC & SCORM Compliant Tools

Virtual Learning Environments

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Learning Experience

• Virtual locations

• Training centers

• Personalized curriculums

• Virtual classrooms

• Social networking

• Collaboration

Key Components of Virtual Learning Environments

Enterprise Requirements

• Security & reliability

• LMS integration

• Mobile support

• Multilingual

• Reporting & analytics

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14 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

Main Plazas

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15 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

Auditoriums with Virtual Classrooms

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16 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

Virtual Training Centers

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17 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

Curriculums, Courses & Completion Tracking

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18 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

Social Networking Lounges

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19 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

Expert-Led Scheduled Discussions

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20 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

Virtual Coaching & Mentoring

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Improved Virtual Learning Outcomes

Global Learning Reach

Ease-of-Use & Personalization

Learner Engagement

Networking & Mentoring

Centralized Training Resources

Cost Reduction

Accountability & Metrics

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1. Have a clear use case and purpose

2. Learn from others

3. Design and deploy your virtual learning environment

4. Train your L&D team and launch

5. Promote learner interaction and engagement

6. Measure, adjust, measure, adjust…

Best Practices for Developing a Virtual Learning Strategy

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Developing Your Own Virtual Learning Strategy

Use Case & Purpose

Learn from others

Design and Deploy

Train and launch

Interaction & Engagement

Measure and Adjust

1. Have a clear use case and purpose

– Assess current learning approaches

– Evaluate unmet training needs

– Determine how virtual learning augments existing programs

– Consider where virtual provides largest benefit

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Top 5 Virtual Learning Use Cases

1. Onboarding

2. Employee Training

3. Management / Leadership Development

4. Sales Enablement

5. Customer / Partner Training

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Are you using or considering virtual training for the following

applications (please select all that apply)?

• New Hire Onboarding

• Employee Training

• Management / Leadership Development

• Sales Enablement

• Customer Training

• Partner Training

Poll Question #2

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Developing Your Own Virtual Learning Strategy

2. Learn from others

– Consult L&D analyst firms for research and best practices

– Contact experienced vendors for case studies

– Attend webcasts discussing virtual learning strategies

Use Case & Purpose

Learn from others

Design and Deploy

Train and launch

Interaction & Engagement

Measure and Adjust

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• Bersin Research

– Using Virtual Learning Environments to Meet Today’s Talent Needs

• ON24 White Papers

– The World is Your Classroom

– Is Your LMS Leaving Your Users Dazed and Confused?

– Virtual Learning for Dummies

– Best Practices: How to Keep Your Virtual Environment Thriving

• ON24 Case Studies

– Sodexo

– Houghton Mifflin Harcourt

– Fiserv

– Marriott (see next slide & Bersin report)

Research Briefing, White Papers & Case Studies

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Marriott: Breakthrough Leadership Development

• Objective

– Provide training on management and leadership principles to over 5,000 employees in 733 hotels in 23 countries

• Problem – Difficult logistics and very costly

• Solution – Virtual learning environment

– Live and recorded webcasts to deliver primary training

– Scheduled chats with executives to reinforce principles

– Specific locations for regional training

• Return on Investment – Over $1 million in cost savings

– 69% lower cost per hour than industry average

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Developing Your Own Virtual Learning Strategy

Use Case & Purpose

Learn from others

Design and Deploy

Train and launch

Interaction & Engagement

Measure and Adjust

3. Design and deploy your virtual learning environment

– Determine your virtual environment design and workflow

– Identify the employee roles and training content

– Integrate with content repositories and LMS (if applicable)

– Determine the security requirements

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Identify Content Repositories

Virtual Learning Environment

Corporate Intranets

Other Information

Sources

Regional Training Materials

Corporate LMS Platforms

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31 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.

Define Roles and Role-Based Curriculums

Role = Director

Courses = 8

Role = Manager

Courses = 5

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Developing Your Own Virtual Learning Strategy

4. Train your L&D team and launch your virtual training program

– Prepare and train L&D staff

– Provide best practices to instructors for virtual classrooms

– Consider limited deployment for initial launch

– Use surveys and idea storming to gather suggestions

Use Case & Purpose

Learn from others

Design and Deploy

Train and launch

Interaction & Engagement

Measure and Adjust

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Coach Instructors on Best Practices

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Developing Your Own Virtual Learning Strategy

5. Promote interaction and engagement

– Incorporate social learning tools

– Recruit subject experts, coaches and mentors

– Add expert directories and scheduled discussions

– Run contests to promote participation and contributions

Use Case & Purpose

Learn from others

Design and Deploy

Train and launch

Interaction & Engagement

Measure and Adjust

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Social Graph for Enterprise Learning

Each employee is at the center of his or her own personal learning network.

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Social Learning Tools

• Social Media

• Expert Directories

• Communities of Practice

• Coaching & Mentoring

• Idea Storming

• Blogs

• Forums

• 1:1 Text Chat

• Scheduled Chat Sessions

• Ad Hoc Group Discussions

• Expert-led Discussions

• Prizes & Contests

• Game Rooms

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Developing Your Own Virtual Learning Strategy

6. Measure and Adjust

– Determine what to capture and analyze

– Decide where metrics should reside

– Use metrics/surveys to evaluate and adjust programs as needed

Use Case & Purpose

Learn from others

Design and Deploy

Train and launch

Interaction & Engagement

Measure and Adjust

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Learning Measurement – Key Metrics

• Satisfaction

– Survey feedback

– 5-star rating

– Comments

• Adoption

– Attendance

– Activity

– Duration

– Completion rates

• Efficiency

– Cost per hour training

• Outcomes

– Test results

– Assessments

• Utility

– Perceptions

– Feedback

– Referrals

• Contribution

– How many contribute

– How frequently

– What demographics

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Which of the following tools and capabilities are considering in

the next 6 -12 months (please select all that apply)?

• Mobile Learning

• Social / Informal Learning

• Virtual Learning Environments

• Game-Based Learning

• Collaboration

• Training Webinars

Poll Question #3

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ON24: www.ON24.com

1.877.202.9599

[email protected]

Virtual Learning Environments: Redefining the Training Experience

#VirtualLearning

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#VirtualLearning

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