Download - VKT-GÖPL, IDIRA, L4S ISCM 2012 29 th March 2012 Christian Flachberger Collaboration in Complex Crisis Management Operations

VKT-GÖPL, IDIRA, L4S

ISCM 2012

29th March 2012

Christian Flachberger

Collaboration in Complex Crisis Management Operations

© FREQUENTIS 2012 Date: 20120323 Rev.1File: Flachberger_Colllaboration.pptx Author: CFL Page: 2 CONFIDENTIAL

What I am talking about today

• VKT-GÖPL – Validation of concepts and technologies for shared public – private situational awareness

• IDIRA - Interoperability of data and procedures in large-scale multinational disaster response actions

• L4S – Learning for Security

3 Projects

• Collaboration in Complex Crisis Management Operation

• Technical point of view

• Human factors point of view

1 Topic – 2 Point of Views



Technical Point of View

InteroperabilityCollaboration


Interoperability – still a Major Issue

WORK PROGRAMME 2012

COOPERATION

THEME 10

SECURITY

50 Hits on „Interoperability“


Interoperability

“Interoperability is a property referring to the ability of diverse systems and organizations to work together (inter-operate). The term is often used in a technical systems engineering sense, or alternatively in a broad sense, taking into account social, political, and organizational factors that impact system to system performance.” (Wikipedia)

Interoperability is often adressed

• on technical level (e.g. data exchange standards)

• on process level (e.g. compatibility of SOPs)


Example: Common Operating Picture

Exchange of all kind of information

Semantic Interoperability ensures a common understandig of the data

www.npia.police.ukINVESTOR IN PEOPLE

Other Other Responder Responder AgenciesAgencies

Police Police CommanderCommander

Fire Fire CommanderCommander

Ambulance Ambulance CommanderCommander

PublicPublicMedia

Event &Event &Decision LogsDecision Logs

MapsMaps

GISGIS

VoiceVoice

MessagesMessages

COMMON COMMON OPERATI NG OPERATI NG

PI CTUREPI CTURE

Still / VideoStill / Video

ImageryImagery

PlansPlansInformationInformationIntelligenceIntelligence

HazardsHazards

Briefings Briefings & Updates& Updates

Multi-Agency Interoperability Programme


The „Information Push on Intention“ Concept

Is my picture

… Complete???

… Relevant ???

… Up to date ???

„Push a piece of information on intention“

Up to today, the most frequently used concept for information sharing


Changed way of Information Sharing

Alternative Concept:

Instead of

„Push a piece of information on intention“

alternative concept:

„Work within a shared information space“


Example: Organisation of an Appointment

First attempt: Email („Push a piece of information concept“)



First attempt: Email („Push a piece of information concept“)

… „I‘m only available on Monday“ …… „26th March would be fine“ …… „Any time would fit, except 26th March “ …… „I‘m available any time, but please tell me today“ …

… „OK, I‘m sending out some new possibilities“ …

… „Sorry, in the meantime, my availability changed“ …

Effort for Organising the Appointment: 40 Emails + 6 Phone Calls



Second attempt: Online inquiry („Work within a shared information space concept“)

Effort for Organising the Appointment:

Setting up the online inquiry

Everyone sees the availability of all others

Stimulates the comittement to the common goal

Higher personal flexibility


From Interoperability to Collaboration

Facilitated by a shared working environment

Collaboration is …

„a recursive process where two or more people or organisations work together to realise shared goals, (this is more than the intersection of common goals seen in co-operative ventures, but a deep, collective, determination to reach an identical objective) — for example, an intellectual endeavour that is creative in nature — by sharing knowledge, learning and building consensus” (Wikipedia)



Project „VKT-GÖPL“

Shared strategic situation picture for Austrian Public Authorities

and Critical Infrastructures


Research Project „VKT-Goepl“

Ministry ofInterior

Ministry ofDefence

Ministry ofHealth

Ministry ofEconomy

Meteorolog. Institute

HighwayAdministration

Telecom

EnergySuppliers

Fire Dept.

Online collaboration and shared information space for the strategic level national crisis management



Project „IDIRA“

Interoperability of data and procedures in large-scale multinational disaster response actions


Example: Research Project „IDIRA“

• Integrated Projectwithin FP7 - SEC

• 2011 – 2015

• 18 partners

• Goal: develop a new capability for more efficient multi-national and multi-organisational disaster response actions


17

Org. 3 Activities

Org. 2 Activities

Org. 1 Activities

Collaboration with IDIRA

IDIRA Information

Exchange Space

EnhancedSituational Awareness

EnhancedPeer Level Collaboration

Operational Level

Peer level Collaboration• Who I am• What I can offer• What I do need• What I have observed

Hierarchical Management• Reporting• Briefing• Assignement

Tactical Level

Situation Analysis

Decision Support

Overall Ressource Allocation

Management of Assignements

Management of Tasks

Strategic

Level



Human Factors Point of View

SoftskillsPersonal Capabilities for

Collaboration and Leadership



Project „L4S“

Learning for Security


L4S – Learning for Security

“Develop simulation based learning experiencesand provide supporting guides and toolsfor developing the soft skills necessary

in effective crisis management”

• High performance collaboration during a crisis situation

• Individual leadership during crisis Incidents

• Decision making in distributed and diverse teams facing crisis

• Barriers diagnosis to effective crisis management

Scope


L4S – Project Scope


L4S – Consortium

L4S Contact (Project Manager):

Dimitris Charalampakis

[email protected]


L4S - Results

1. Online Knowledge Community Integrating a Knowledge Base and an active Virtual Learning Community

2. An experience-based learning Framework to address the effective development of collaboration competencies for crisis management

3. Four Simulation Games: Validated experienced based learning solutions deployable in educational and organizational contexts


L4S – Simulation Prototypes (1)

IMPACT

Crisis management at the individual, team and organizational level



CRISISTUBE

CRISISTUBE based on Web 2.0 Learning Networks technology supports effective exchange of Best Practices & experiences of top managers and decision makers on Crisis Management



RECKON AND CHOOSE

Improving Emergency Collaboration at the Tactical Level



CRISISTEAM

The Crisis Team simulation is primarily targeted to non experts in crisis management in the air transportation.


Thank you for your attention!

Dipl.-Ing. Dr. Christian FlachbergerFREQUENTIS AG, Corporate Research

Innovationsstrasse 1, 1100 Vienna, Austria

E-mail [email protected]


Download - VKT-GÖPL, IDIRA, L4S ISCM 2012 29 th March 2012 Christian Flachberger Collaboration in Complex Crisis Management Operations

Top Related