Download - Webinar: Wealth Management Reporting- Leveraging BPM and CCM to drive Customer Centricity
Solutions for Business Process, Customer Communication & Content Management
Typical Wealth Management Scenario
Caters to investment
products for one or
more client in a
Banker’s relationship
portfolio
Investment Counselor
Operational Support
works with one or more
banker s to support client
reporting requirements
Support Team
Member of banker
support team works
with one or more
bankers
Owns relationship
with clients for all
types of asset and
liability banking
products
Relationship
Banker
HN
I , Ultra
HN
I an
d C
orp
ora
te C
us
tom
ers
Equity,
Fixed income
and
Mutual funds
Derivatives
and
Alternative
investments
Loans &
Deposits
Work
sheet
Market
Intellige
nce
Legacy Systems
CRM
Third Party System
Multiple Data
Sources
Data
Extra
ctio
n
Sta
tem
en
tsR
ep
orts
Info
rma
tion
Data
Pro
cessin
g
Info
rma
tion
Solutions for Business Process, Customer Communication & Content Management
Are these your challenges ???
Solutions for Business Process, Customer Communication & Content Management
Personalized Report on Customer Demand
1. Consolidation of data
from various systems like Deposits, Equity, Equity, Fixed income , Mutual funds, Derivatives , Alternative investments, Deposits , Insurance etc.
2. Errors in data consolidation
3. Data Quality issues
4. In time Data availability
5. Standard Reports are not helping
6. Personalization involves a lot of back office support
7. Multiple approvals required
8. Customer complains that delays in report Impedes investment decision
This bulky report contains information
which is of little interest to me. I urgently
need a consolidated report on
1. Realized Gain/Loss
2. Exchange Traded Funds
3. International Equity
Sure Sir !!
Since this is a
personalized report will
get this compiled and
sent to you in 5 Working
Days…
Issues Faced
Solutions for Business Process, Customer Communication & Content Management
Detail Report Personalization &
Localization
Customized Report
with Customer
Specific Marketing
Precise
Report
Comprehensive
Report
Data
Security
Mass Customization yet Compliant
Summary Report ( With Masked
Personal Information)
InvestmentPerformance
Report
Relationship
Banker
Portfolio Performance
Report
Market Movement
Report
Report in Native Language, Domestic
Currency , Color Scheme etc
Sample Statement
Holdings and
Transactions Report
Solutions for Business Process, Customer Communication & Content Management
Development Efforts in Personal Report Creation
1. High
Development
Effort cost
2. Inflexible
temple
modification
and
customization
process
3. High TAT with
custom report
generation
4. Major support
from backend
teams
5. High
maintenance
cost.
Standard template
Multiple Data Source
Development Team
Personal Reports
( Personal Templates)
Development
EffortIssues Faced
Operation/
Support Team :
Personal
Report/Template
creation
Solutions for Business Process, Customer Communication & Content Management
Manual Report Creation
Standard Reports
( Pre Defined Templates )
1. Consolidation of
data from various
systems
2. Errors in data
consolidation.
3. Data Quality
issues
4. SLA Violations for
Data availability
5. High TAT for report
generation
Issues Faced
Operation/
Support Team :
Manual report
creation using
standard template
Equity,
Fixed income
and
Mutual funds
Derivatives
and
Alternative
investments
Loans &
Deposits
Work
sheet
Market
Intellige
nce
Legacy Systems
CRM
Third Party System
Multiple Data
Sources
Solutions for Business Process, Customer Communication & Content Management
Meeting Regulatory Compliance
1. Difficult to cope
with changing
regulatory
requirements based
on countries &
states
2. Workarounds
getting complicated
over time
3. Bespoke solution to
cater to Regulations
Disclaimer
Risk Exposure
Capital & Liquidity
Definitions
Report Terms
Issues Faced
Mandatory
Disclosures
Solutions for Business Process, Customer Communication & Content Management
Huge Risk
1. Chances of missing regulatory notes / disclaimers
2. Spreadsheets can be outdated
3. Cut / Copy / Paste errors
4. Missing sections while collating report
5. Manual calculations or entry errorsMarket Analytics
User Spreadsheets
Core Data Sources
Other Data Sources
Issues FacedAnalyst Reports
Solutions for Business Process, Customer Communication & Content Management
New Way of Working….
Let’s combat your challenges together ..!!!
Solutions for Business Process, Customer Communication & Content Management
Redefining Reports
Report to be viewed as an aggregation of components
Component is a reusable logical grouping of data columns, computations, static text
and layout
Example of components could be: Customer Profile, Relationship Summary, Portfolio
Return, Cash & Short Term Investments, Realized/Unrealized Gain etc.
Dynamic data in these components gets automatically fetched and rendered based on:
Customer ID
Reporting Levels (Relationship or Group, Entity, Account )
Date Range
Country / Geography
Currency
Data display option (Tabular or Graphical: Charts, Graphs)
Component level disclaimers
Component level filters
Solutions for Business Process, Customer Communication & Content Management
Wealth Management Reporting- Solution Overview
Various Data Sources
Base Report Creation
3rd Party System
(Client/Banker Portal)
Personalized
Reports
Create components and add to Library
Portfolio
Return
Template Design
Report Generation
Portfolio
Report
Wealth Management Solution
can generates wide range of
Wealth Management Reports for
Ultra High Net worth Individuals
as per their individual
requirements and preferences.
Features
• Flexible Report Creation Engine
• Create/View/Regeneration
Customized Reports
• Custom Templates Storage and
Retrieval
• Workflow Driven Collaboration
• Access to Heterogeneous
Databases.
MQ
CRM
Assets & Liabilities
Solutions for Business Process, Customer Communication & Content Management
Equity, Fixed income
and Mutual funds
Loans &
Deposits Worksheets CRM Market Intelligence
Data
SourcesDerivatives and
investments
Data
Consolidation
Data
Reconciliation,
Quality check and
Pre Calculation/
Aggregation
ETL – Extraction, Transformation and Loading
Staging Base File
Base File
Base Report
Creation
Wealth Management Reporting- Data Consolidation
Legacy Systems Third Party System
A Base Report contains structured data
which is collected from various
applications and systems.
This data is used for creating various
decision-making and analytical reports.
Solutions for Business Process, Customer Communication & Content Management
Base File
Base
Report
Portfolio
ReturnCash Flow Unrealized Gain Portfolio
Comparison
Approver
Component Library
Approver does a rigorous testing of the components using sample data for all possible permutations and combinations. Once approved these become part of certified component gallery for quick report designing
Portfolio Return
Cash Flow
Unrealized Gain
Portfolio
Comparison
Component Creation
Data Set Creation
Wealth Management Reporting- Component Design
Solutions for Business Process, Customer Communication & Content Management
Portfolio ReportPortfolio Report
Approved
Template
LibraryTemplate is approved and
sent to template library to
facilitate quick report
generation as per customer
preferences
Portfolio Report
Customer Type 1
Component Library
Formattin
g Gallery
Entitlement Group
Summary Report
Disclaimer:This is a computer generated report..
Portfolio Allocation
Summary Report
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Portfolio Allocation
Wealth Report
Associated Group
Wealth Management Reporting- Template Design
Solutions for Business Process, Customer Communication & Content Management
Portfolio Report
Summary Report
Disclaimer .
Portfolio Allocation
Wealth Report
Relationship
Banker
On Demand Request : Frequently asked Reports
Customer request a
frequently requested report :
Portfolio Report
Relationship Banker
selects the predefined
report temple from the
library
Portfolio Report
Relationship Banker triggers report
generation on real time basis
On Demand Request : Custom Reports
Customer Request
Customized Report
Relationship Banker selects
a blank template, drag n
drops the necessary approved
report components.
Disclaimer:This is a computer generated report.
This does not require any signature,.
Incase of any failure please contact
us on our Emergency number 1800 -
101-2302.
Market Risk are subjected to
movement mo movements we don’t
take any responsibility
Summary Report
Template
Library Formatting
Gallery
Component LibraryCustomers
Wealth Management Reporting- Report Creation
Solutions for Business Process, Customer Communication & Content Management
Portfolio Report
Summary Report
Disclaimer:
This is a computer generated report.
Portfolio Allocation
Wealth Report
Relationship
Banker
Portfolio Report
Scheduled Report Generation
Relationship Banker can
schedule reports for
different customer based
on the report preferences
and delivery mode
Based on the schedule
different reports are
generated and
dispatched to respective
customers
Template
Library Component LibraryCustomers
Wealth Management Reporting- Personalization
Formatting
Gallery
Solutions for Business Process, Customer Communication & Content Management
C O N T E M P O R A R Y R E P O R T I N G
Unified and Comprehensive Reporting from many
sources
Scheduled and On-Demand Reports
Personalized Information and Layout
Attractive Layouts
Individual Dashboards
Consistent Branding
Enforced Review
Automatic audit and archival
Wealth Management Reporting- Key Highlights
Solutions for Business Process, Customer Communication & Content Management
Wealth Management Reporting- Key Highlights
E A S E o f D E S I G N
Drag and Drop placement
Resizing of component
Right based access of template
Multiple Layer Support
Style Gallery
Template Gallery
Master template creation with
header, footer, logo etc.
Graph
Barcode
Dynamic Image URL
Placeholders for Database Field.
System Fields
MS Word Authoring support
C O N T E M P O R A R Y R E P O R T I N G
Solutions for Business Process, Customer Communication & Content Management
Sampling and Auditing
Sequential Sampling
Random Sampling
Searching
Management rights according to
various roles :
Design Approval
Generation Approval
Distribution Approval
R I G H T S M A N A G E M E N T
Wealth Management Reporting- Key Highlights
E A S E o f D E S I G N
C O N T E M P O R A R Y R E P O R T I N G
Solutions for Business Process, Customer Communication & Content Management
T A R G E T E D P R O M O T I O N
Business Rule determined Promotional
Message
Conditional Annexure for Cross Selling
Capture Customer Interest through Dynamic
Hyperlink
Hyperlink on Image
Business Rule –
If ( CustomerType = ‘Gold’)
Wealth Management Reporting- Key Highlights
R I G H T S M A N A G E M E N T
E A S E o f D E S I G N
C O N T E M P O R A R Y R E P O R T I N G
Solutions for Business Process, Customer Communication & Content Management
S E C U R I T Y
Password Protected PDF
Digital Signature in PDF Statements
https:// enabled portal
SSO and LDAP Authentication Support
Wealth Management Reporting- Key Highlights
T A R G E T E D P R O M O T I O N
R I G H T S M A N A G E M E N T
E A S E o f D E S I G N
C O N T E M P O R A R Y R E P O R T I N G
Solutions for Business Process, Customer Communication & Content Management
Wealth Management Reporting- Key Highlights
Multi format resultant files PDF, AFP, HTML,
DHTML with sorting and drill down functionality.
Assured delivery of the objects in Printed or
electronic form
Acknowledgement workflow to ensure delivery
Track Undelivered statements : Track Undelivered
Statements , Integration with barcode reader.
D E L I V E R Y
S E C U R I T Y
T A R G E T E D P R O M O T I O N
R I G H T S M A N A G E M E N T
E A S E o f D E S I G N
C O N T E M P O R A R Y R E P O R T I N G
Solutions for Business Process, Customer Communication & Content Management
I N T E G R A T I O NWEB SERVICES
MIDDLE WARE
Centralized and unified reporting solution
Provision of generic framework to dynamically
incorporate existing services, WSDL etc
Extensive use of XML using SOA for dynamic
generation of components/reports.
Wealth Management Reporting- Key Highlights
D E L I V E R Y
S E C U R I T Y
T A R G E T E D P R O M O T I O N
R I G H T S M A N A G E M E N T
E A S E o f D E S I G N
C O N T E M P O R A R Y R E P O R T I N G
Solutions for Business Process, Customer Communication & Content Management
Wealth Management Reporting- Key Highlights
Fast SearchIndex based Search
Search on Content/field
Volume Independent Search on
same filters
ArchivalIn Built Secured Content
Repository
Adapter for DMS
I N T E G R A T I O N
D E L I V E R Y
S E C U R I T Y
T A R G E T E D P R O M O T I O N
R I G H T S M A N A G E M E N T
E A S E o f D E S I G N
C O N T E M P O R A R Y R E P O R T I N G
A R C H I VA L A N D R E T R I E VA L
Solutions for Business Process, Customer Communication & Content Management
I N T E G R A T I O N
D E L I V E R Y
S E C U R I T Y
T A R G E T E D P R O M O T I O N
R I G H T S M A N A G E M E N T
E A S E o f D E S I G N
C O N T E M P O R A R Y R E P O R T I N G
A R C H I VA L A N D R E T R I E VA L
M O B I L I T Y
Report Generation to work on iOS, Windows and Android platform to support
“Any-time Any-where” reports.
Any-time Any-where Reporting
Wealth Management Reporting- Key Highlights
Solutions for Business Process, Customer Communication & Content Management
Faster TAT in Report Generation
Wealth Management Reporting – Lets Talk Numbers
Report Generation TAT : 2-5 Day Pre WMR
implementation
Post WMR
implementation Report Generation TAT: 15-20 Min
100 % SLA Adherence
SLA Adherence : 60 %Pre WMR
implementation
Post WMR
implementation SLA Adherence : 100%
Quality: Right First Time – 100%
Right First Time: 70 %Pre WMR
implementation
Post WMR
implementation Right First Time : 100%
Solutions for Business Process, Customer Communication & Content Management
Quick & Easy Template Designing & Maintenance Drag & Drop based Template Designing
Web based designer to design reports using published components
Quick response to change in template designs
Predefined Template, Font and Style Gallery
Component Design & Reusability Reusable Component Designer based on parameters from various
data Sources
Workflow based approvals for the designed components
Necessary validations and auditing of the component design process
Personalized & Multilingual Report Generation Reports could be made available in different languages based on
Customer Preferences, Demographics, Country or Community etc.
Customized Reports for individual customers
Wealth Management Reporting – Intangible Benefits
Solutions for Business Process, Customer Communication & Content Management
Empowering the Relationship Bankers
Able to service customer’s on demand requests with minimal
TAT
Highly personalized error free reports
RM’s are empowered to schedule reports on varied frequencies
– Daily, Weekly, fortnightly
Relationship
Banker
Custom reports for Different Customers
Wealth Management Reporting – Intangible Benefits