Learning outcomeAt the end of this slide, student can:
1) Identify the e-government implementation structure
2) Identify conceptual phase of e-government
3) Understand the blueprint literature of implementation structure and it applications
4) Gained an understanding the shared network’s basics and their relationship with shared networks.
E-Government Vision
Implementation Strategy
To transform administrative process and
service delivery
To use an Integrated
approach so that a “whole of
government” is achieved
From Vision to Implementation
Non-Technical
Requirements
Constraints Balancing
Common Understandin
g of Expectations
Common Standards & Framework
Focus on Outcomes
Managing Interfaces
Effective Manageme
nt of Multiple
Consortia
Resource Developme
nt
Buy-in and Ownership
Request For Proposal (RFP)
Concept Request For Proposal
(CRFP)•Technical specifications•Business case•Financial model required•“We tell you what we want”
•Objectives•Desired business capabilities•Benefits seek•“You tell us what we should have”
Tendering and Evaluation
Request For Proposal (RFP)
Concept Request For Proposal
(CRFP)•Too rigid•Not open to ‘think-out-of-the-box’ solutions•Do not foster innovations
•Encourage innovation and creative solutions
Wider degree of interpretation by the bidders
Higher variety of responses submitted
Greater amount of time and extensive effort will have to be spent on evaluation
Issues of the CRFP
Concept
High Level Architecture & Deliverables
Full Technical & Financial Details
Review
Less DetailedMore Review
Detailed
Leve
l of
Cre
ativ
ity a
llow
ed in
Res
pons
es
Deg
ree
of D
etai
l in
Tend
er D
ocum
enta
tion
Deg
ree
of D
etai
l & K
now
ledg
e R
equi
rem
ent
in T
ende
r E
valu
atio
n
The Balancing Act
Details of Tender vs Tender Review Process
CRFP Evaluation Process3
Successful Responding Organisation Evaluation
1
Compliance Evaluation
•Vetted for compliance with the instructions and mandatory requirements•Results tabled to and approved by E-Government Tender Board
2
Detailed Evaluation for Multi-track Negotiations
•Proposal were evaluated against 4 main evaluation categories and their specific weights•Results tabled to and approved by E-Government Tender Board
•Negotiation team conduct multi-track negotiations•Recommend successful organizations
Overall Evaluation Criteria High-level Criteria Detailed
Requirements
1.0 Attractiveness of Solution
2.0 Caliber of the solution provider
3.0 Attractiveness of technology transfer model
4.0 Involvement in MSC
1.1 Concept of solution requirements
1.2 Technical requirements
1.3 Technical service level
1.1.1 Functional requirements
1.1.2 Operational requirements
1.1.3 Maintenance and Support requirements
1.1.4 Performance requirements
Illustration of Detailed Evaluation Criteria
EG Steering CommitteeChairman : Chief Secretary to
the Government
EG Management TeamChairman : DG of MAMPU
EG Project Steering CommitteeChairman : Head of Department of Lead Agency
Project Manager
Project Support TeamProject Implementation Team
ImplementationStructure
Coordination Structure
Integrated Roll OutIntegrated Roll Out
Functionality of each
application
Reach of each
application
Number of applications
Think Big, Start Small, Scale Fast
Tra
ns
form
ation
•Integration of cross-agency applications that allows citizens to access, transact and obtain service
Tra
ns
actio
n•Agencies expanded application to allow digital-based transactions
Intera
ctio
n
•Online connectivity•Two-way communication via emails
Pre
sen
ce
Electronically communicate and publish government services Create websites or publications via Internet
From Vision to Implementation
Vision of goal in place
Assemble team Establish hierarchy
Set roadmap to guide the
essentials into place
Vision Team Hierarchy Roadmap
EG Steering CommitteeChairman : Chief Secretary to the
Government
EG Programme Management Group
Chairman : DG of MAMPU
Project Director
Sub Teams•Agencies•Consortium
E-Services Project Steering Committee
E-Procurement Project Steering
Committee
GOE Project Steering Committee
HRMIS Project Steering Committee
PMS Project Steering Committee
Project Director Project Director Project Director Project Director
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Sub Teams•Agencies•Consortium
Sub Teams•Agencies•Consortium
Sub Teams•Agencies•Consortium
Sub Teams•Agencies•Consortium
SecretariatMAMPU
Programme Management
Structure
Road Transport DepartmentE-Services
Treasury, Ministry of FinanceE-Procurement
Prime Minister’s OfficeGeneric Office Environment
Public Service DepartmentHuman Resource
Management Information System
Implementation Coordination Unit, Prime Minister’s Department
Project Monitoring System
Lead Implementing Agencies of the E-Government Pilot Projects
Project Steering Committee
Government Project Director
Vendor Project Director & Manager
Project Management
Office
Business Improvement
Process
Change Management
Operation & Support
Training & Education
Installation Management
Application Development
Web Publishing
Knowledge Base
System Development
Government Project Manager
Project Support Group
Project Implementation
Structure
Government IT and Internet Committee
GITIC
IT Implementation Committee
JTPIT
IT Technical Committee
JTIT
IT Training and Education
Committee JLPIT
IT Consultative Committee
Governing Structure Under GITIC
Accenture Hewlett-Packard AIMS HitechniageAT&T MicrosoftCelcom NCRDataprep NTT DataDigital Oracle EDS PNB-ITFujitsu Ltd Price WaterhouseSapura Renong SolutionsSun Telekom Malaysia
Malaysian Administrative Modernisation & Management Planning Unit
(MAMPU)
Multimedia Development Corporation
(MDC)
Web Shaper Companies
Representatives from Lead
Implementing Agencies
Conceptualisation & Planning Team
Towards a Vision for a New Electronic Government in
Malaysia
The E-Government Information
Technology Policy and Standards
The E-Government
Blueprint5 CRFPs
Conceptualisation & Planning Team
Electronic Government Services
1
2
3
5
4
8
7
6
Lodgment
Payment
Information
Communications
Procurement
Polling
Customer Care Management
Public Complaint
Citizens & Business Service Categories
Citizens & Business Application Landscape
Mission
Transaction with Payment Information General
Transaction non-Payment Information Private
-Lodgment
-Procurement
-Payment
-Public Complaint
-Polling
-Communication
-Information
-Information
-Customer Care
Electronic Governme
nt Inter-Agency Services
Public Complaint Services
Human Resource Management
Inventory Management
Development PlanningBudgeting
Project Monitoring
Supplier Profile
Accounting
Spectrum of Potential Inter-Agency Applications
Electronic Government Services
1 Research
2 Communication
3 Planning
4 Formulation and Implementation of Policies
5 Audit
8 Finance
6 Project Management
7 Human Resource
Map of Intra-Agency Service Categories
9 Support Services
E-Government Intra-Agency Applications
Finance
Audit
Planning
Support Services
Project Management
Research
Human Resource
Communication Policy Implementation Spectrum of Potential
Intra-Agency Applications
Develop
Evaluate
Confirm
Finalize
Approach
Low
High
High
Impact
Feasibility
Framework
Tier 2 :Potential
pilots
Tier :High
potential pilots
Tier 3 :Future pilots
Tier 2 :Potential
pilots
Application Prioritisation Approach
The Pilot Projects
Electro
nic S
ervic
es (E
-Ser
vices
)
Electronic Procurement (E
P)
Generic Office Environment (GOE)
HRM Information System (HRMIS)
Project Monitoring System (SPP II)
E-Government
Ele
ctro
nic
Labo
ur E
xcha
nge
(ELX
)
E-S
yaria
h
MalaysianElectronicGovernmentFlagshipApplications
All Malaysian citizens use at least one of the services identified on a monthly or annual basis1
16 million transactions – driving license, vehicle registration, road transport summons2
Over 4 million households pay electricity and telephone bills every month, over 80 million transactions a year3
Can be assessed via multiple channels4
5
6
One-stop service window
Aid revenue collection for government coffers
E-Service : Selection Rationale
Service Provider
• Establishing• Developing• Establishing• Creating
Gateway Provider
• Providing
Service Supplier
• Owns
Sole supplier of services to the public
E-Service : Scope of Transformation
Fin
anci
al N
etw
ork
Fir
ewal
l
Firewall
JPJ TNB TM
Accountant General
Gateway Server
KioskTelephone Web TV PC Fax
InternetPublic Domai
n
Government Domain
Service Supplier
Gateway Provider
Service Provider
Financial
Domain
Technical Model
Business Model
E-Procurement : Selection Rationale
All federal, state and local government agencies purchase goods and services1
Government agencies procures an estimated total of RM35 billion per annum2Upon rollout, over 4,000 responsibility centres or government procurement points and 30,000 registered suppliers will use the E-Procurement system3
Enable most processes to be automated
Ensure best value for money
Facilitate agency functions
Deliver cost savings
More accurate orders
Suppliers will be able to extend their reach
E-Procurement
Suppliers will benefit from the transparency
E-Procurement : Scope of Transformation
GOE : Selection Rationale
Enables the common functional components1
Capable of being customised2
Provides a number of building blocks3
Generic Office Environment
Enterprise-wide Information
Management System (EIMS)
Enterprise-wide Collaboration
Management System
Enterprise-wide Communication
Management System
GOE : Scope of Transformation
Generic Office Environment
(GOE)
The transformation towards more sophisticated
multimedia office environment would be
user-driven
Expected benefits from GOE
GOE : Scope of Transformation
HRMIS : Selection Rationale
Provide a single interface1
Serve as a central repository for human resource data capture2
HRMIS : Scope of Transformation
Achieve effective staffing and rightsizing
Automate human resource operational processes
Build up-to-date consolidated human resource information
Provide paperless human resource management capabilities among agencies
Provide an open and flexible system
Achieve better communication, horizontal integration and more streamlined processes
PMS : Selection Rationale
Provide accurate and timely capture of project information1
Ensure that up-to-date information is available in a variety of formats
2 Facilitate management in formulating policies and making better decisions
3
Project Monitoring System
Establish a richer collaborative
systems environment
Provide an open and flexible system
Provide paperless project monitoring
PMS : Scope of Transformation
ELX : Selection Rationale
Improving the mobilization of the nation’s human resources1
Ensure that manpower utilization is optimized2
Electronic Labour ExchangeElectronic Labour Exchange
One-Stop centre for the labour
market information
Job Clearing System (JCS)
Labour Market
Database (LMD)
Office Productivity
System (OPS)
ELX : Scope of Transformation
E-Syariah : Selection Rationale
Introduce administrative reforms1
Improve the productivity and efficiency
2 Enhancing the effectiveness of the Islamic Justice Department (JKSM)
3
Court Case Management
System
Syarie Lawyers
Registration System
E-Syariah PortalLibrary
Management System
E-Syariah
E-Syariah : Scope of Transformation
• Public sector took a decentralized approach in ICT implementation
• Allowed a ministry or department to adopt ICT at its own pace
• However, rapid changing nature and increased complexity of ICT make government reconsider the approach
Past ICT Implementation Approach
Challenges Faced by Past Approach
High cumulative cost, limited availability of skilled resources, inconsistent service quality and lack of integration between systems become perennial problems in what???
Share Services•Application maintenance•Application enhancement support
Shared Networks•Data centres•Help and support centres•Disaster recovery centres
Shared Infrastructur
e
Shared Infrastructure Identified
• The first step in unification is to ensure all integration points are linked
• Integrated government communication network• Benefits : reduce costs, transform information
sharing and delivery, enable new service delivery paradigms
• Challenges : high levels of performance and reliability has to be achieved, uncompromising security
Shared Networks
Shared Networks
• Government Integrated Telecommunications Network (GITN) was formed to provide a single network to link all E-Government applications
• Challenges : o Given the many government networkso Security is a key issue
EG*Net
• Is a fully-managed integrated Virtual Private Network (VPN) built upon GITN’s Frame Relay and Internet Protocol (IP) Based Network through a secure government intranet
• The VPN solution ensures that EG*Net provides a high level of network security
• The nationwide Frame Relay network is upgradable to Asynchronous Transfer Mode (ATM)
• Provide an extensive range of connectivity services
• Is proactively managed end-to-end with central help desk facilities
• Challenges :o The implementation rate has not been as
plannedo Integration of the existing agency legacy
networks with EG*Net
EG*Net
Wide Area Network
EG*NetNationwide Network
Internet
Gateway Provider
Putrajaya Campus Network
Financial Institution
Service Providers
Procurement Service Provider
Government Sites
Government Sites
Government Sites
Government Sites
Internet Gateway
Procurement Service Provider Gateway
Putrajaya – EG*N
et Link
Gateway Provider Gateway
EG Applications (E-Services, eP, GOE, HRMIS, PMSII, ELX, E-Syariah, E-
Land, E-Courts)
Internet Gateway
Putrajaya Campus Network (PCN)
• Putrajaya as a location for all federal government agencies, requires ??
• Which uses Asynchronous Transfer Mode (ATM) technology is the network backbone serving the entire area
• To ensure that the network maintains a high level of reliability
• Provides the centralized capability to manage the Local Area Network (LAN)
• PCN is also connected to the Internet and EG*Net
Putrajaya Campus Network
Putrajaya Campus Network
• Challengeso Technical issues experienced by newly
commissioned siteso Availability of skilled personnel to resolve
problems o Rapid growth in demand on the networko Change in mind set required from participating
government agencies
• Despite the many challenges faced, PCN represents a new, more secure and effective way of interconnecting government agencies in one geographical location
• Sharing resources and services
• The monetary benefits of shared infrastructure
• The consolidation of ICT management and operations in the government
Shared Services
• Shared Services Outfit (SSO) was set up to become a single point of reference for all ICT service requirement
• The organizational resources and the processes too must be present
• Establishing a group of highly skilled and knowledgeable team
• Effective communication and change management efforts
Shared Services
E-Government Data Centre
• Relocation of federal agencies to Putrajaya has raised the opportunity
• Reduce the need for isolated skilled personnel, systems management tools and site facilities
• Benefitso Reduced infrastructure costso Human resource synergieso Increased operating efficiency
E-Government Data Centre
• Reduced infrastructure costs
• Free up funds
• A better and more sophisticated infrastructure
E-Government Data Centre
• Human resource synergies is achieved
• Service levels will improve
• Disaster recovery efforts are also simplified
E-Government Data Centre
• In the event of breakdown, the risk of the loss of computing facilities and the impact on business operations will be immense
• Heavy physical protection and back up is a priorityo Redundant network connectiono Essential back up
E-Government Data Centre
• EGDC house sophisticated servers and tools, as well as the E-Government Help Desk
• Responsible for o Physical design and developmento Capacity planningo Environmental control managemento Data centre operation process and
procedureso Data centre production control
E-Government Data Centre• Challenges
o Differing technical and functional support requirements
• To overcomeo Have to be synchronized under the single
data centreo Personnel must be retrained o An audit of the integrated standards and
requirements must be conducted o Establish a shared services organization
E-Government Enterprise Systems Management• Provide
o The ability to remotely monitor and manage server computers
o Management of fault and recovery efforts
o Performance of capacity monitoring and planning
o Automatic distribution and installation of new or updated software components
E-Government Help Desk Centre
• To manage users’ ICT service requests and provide relevant information
• Provideo Help with technical problems o Handling administrative requests and
simple requesto Raising a functional question regarding
an applicationo Inventory and asset management
E-Government Help Desk Centre
Central Help Desk
Site Help Desk
Site Help Desk
Site Help Desk
Site Help Desk
Tier 1
Tier 2
EXERCISE :1. FORM A GROUP OF 22. CHOOSE ONE OF THIS TITLE, DISCUSS, EXPLAIN IT WITH
SHORT PRESENTATION OF THE TITLEA) HOW TO USE THE RIGHT STRATEGY FOR E-
GOVERNMENTB) HOW TO IMPLEMENT FROM VISION TO
SUCCESSFUL OF E-GOVERNMENTC) WHAT ARE STRATEGIES AND HOW TO USED ITD) WHAT IS BLUEPRINT AND HOW TO IMPLEMENT IT?
E) EXPLAIN THE INFRASTRUCTURE