What hospitals are currently offering ?

The Big key and a small Lock

What patients want ?

Dr Vijay Raaghavan N I Engagement Manager I Medium Healthcare Consulting

www.med-ium.com

CureWhat patients want !

What hospitals are currently offering

Treatment

Experience What patients want !

What hospitals are currently offering

Service

Personalization

What patients want !

What hospitals are currently offering

StandardizedCare

Uniqueness

What patients want !

What hospitals are currently offering

Sameness

Co-ordinatedCare

What patients want !

What hospitals are currently offering

Confused Care

Listen to me !

What patients want !

What hospitals are currently offering

You listen to me !

Hospitals will soon go extinct

If they ……..

Didn’t listen to the patient

Dr Vijay Raaghavan N I Engagement Manager I Medium Healthcare Consulting

www.med-ium.com

Inspired by Scott McKain’s award winning book “What Customers Really Want “

Thank You

Hope you now know the right set of keys !