Why 24-Hour Communications Is Essential to Your Business
Not every business needs to be available for 24 hours a day. On the other hand, in some industries such as the medical field, it is often imperative. For other organizations, it may be a matter of providing exceptional customer service when your customer needs and wants it. For those companies, making the decision to provide 24-hour service can have a major impact on the success of the organization.
Customers Need Immediate Help
No one wants to wait until the next day to get their furnace working or to stop a plumbing leak. For many plumbing, electrical, heating and HVAC and other businesses, answering a customer’s call immediately is essential to having ongoing business. Even if you must order a part or buy a replacement item, the customer wants to know you are working on the problem. If you provide a basic service for customers, having a 24-hour service may be essential to your business’ success.
It is not just businesses that provide local services that must consider the need for ongoing support. With the option to choose a company in other cities or countries, you must think about your competition. If they are offering 24-hour service, you will have to follow suit to stay competitive. If your customers cannot reach you and can connect with some other company, you will lose out.
Customer loyalty is much harder to achieve today than in the past when the internet brings people together from various locations. Your customers are not “stuck” with you because you are the only business in town. They can look elsewhere and often do if they are not satisfied with the service they receive.
Meeting Your Customers’ Needs
Offering 24-hour service doesn’t mean you need to hire a full call centre in Calgary. Staffing round-the-clock customer service may not fit in your budget. However, you can outsource this task to a trusted company that provides call centre services in Calgary.
When you choose to outsource your after-hours customer service, you want to find a company that will represent your business professionally. You want an organization that provides trained staff who will follow your instructions and document all phone calls for your follow-up.
These agencies can provide the exceptional level of customer service that you offer during business hours. In fact, it may be difficult for customers to even notice that the calls are being answered by an outside agency. Just make sure to do your homework and find a qualified company. Check their references and find out if they have experience in your industry. This ensures that the agents understand the specific language of your company and will be able to handle difficult questions and issues in a satisfactory manner.
When you look for a call centre in Calgary, look for one that cares as much about you as you do your customers. Then, you can feel confident that your customers are being treated with respect and having their issues resolved even when your business is closed.
Ashley Meszaros is the Owner/President of We An-Ser Communications in Calgary. We An-Ser Communications provides award winning call center services in Calgary, dispatching, medical answering
services, man down services, lone worker support, wireless panic services and more. They service the North American market.
