�
�Koen Delvaux �@kodel�
Why your children don't understand your IT job�
THEY DON’T KNOW SECURITY�
@kodel�
THEY DON’T KNOW FUNCTIONAL REQUIREMENTS�
@kodel�
THEY DON’T KNOW HOW TO CONFIGURE A PC �
@kodel�
THEY DON’T KNOW NETWORKING �
@kodel�
@kodel�
THEY DON’T VALUE �YOUR WORK�
@kodel�
THEY DON’T VALUE �YOUR WORK�
THEY ARE RIGHT�
What value do you create for them? �
@kodel�
not �COMPLIANCE �
Challenge:�
ENGAGEMENT�
“Business defines requirements, we just execute" no longer works�
DISRUPTIONS IN OUR IT WORLD�
@kodel�
Amazon Echo �
@kodel�
Microsoft Office becomes FREE �
@kodel�
Wearables �
@kodel�
Cloud computing �
@kodel�
Consumerisation of IT�
WHAT THE CONSUMER GUYS DO BETTER�
Gamification �@kodel�
Design paradigms, e.g. lazy registration�@kodel�
Nudging �@kodel�
Self Service (cost) �@kodel�
User Centricity�@kodel�
WHAT IS THE FUTURE OF IT? �
IT is no longer capable of dictating user behavior in a mobile & cloud centric world.
Users will find a way.�
@kodel�
IT is a risk-taking department looking to create business
value from data and interactions �
So, what’s the future of IT? �
HOW TO GET THERE? �
Try harder�(won’t work) �
BYOD �
BYON (bring your own network)�
Move horizontals to the cloud �
FOCUS on your own verticals �
2 THINGS YOU NEED TO REMEMBER�
Open up everything �network, email, devices, firewalls �
@kodel�
Focus on your own verticals�mobile apps, usability, discovery architecture, user centricity�
You only need to remember 2 things: �
Lesson�1�
Lesson�2�
THANK YOU�@kodel�