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RéfNTS02101-1Copyright Distance Expert 2002, Tous droits réservés
Work in a Networked Virtual Work in a Networked Virtual OrganizationOrganization
Vilnius, October 21, 2002 Vilnius, October 21, 2002
Work in a Networked Virtual Organization
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Paradigm ShiftParadigm Shift
Peter DruckerManagement Challenges for the 21st CenturyPeter DruckerManagement Challenges for the 21st Century
“The most valuable asset of a 21st century institution, whether business or non-business, will be its knowledge workers and their productivity.”
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RéfNTS02103-1Copyright Distance Expert 2002, Tous droits réservés
Lisbon Summit in March 2000…Lisbon Summit in March 2000…
… to become the most competitive and
dynamic knowledge-based economy in the
world
capable of sustained economic growth
with more and better jobs
with greater social cohesion
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RéfNTS02104-1Copyright Distance Expert 2002, Tous droits réservés
21st Century Business Challenges21st Century Business Challenges
• Adjust to change quickly
• Communicate and collaborate effectively
• Foster organization culture
• Be more productive throughout their day
So how do we empower employees to…So how do we empower employees to…
…yet focus on Customer Success?…yet focus on Customer Success?
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RéfNTS02105-1Copyright Distance Expert 2002, Tous droits réservés
Work in a Networked Virtual Organization
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RéfNTS02106-1Copyright Distance Expert 2002, Tous droits réservés
So why is it that the only location where employees have access to all their
productivity tools...
...is the one location they spend the least amount of time at —
their desk?
The Productivity ParadoxThe Productivity Paradox
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RéfNTS02107-1Copyright Distance Expert 2002, Tous droits réservés
Telework definitionTelework definition
Telework is a form of organising and/or performing work,
using information technology, in the context of an
employment contract/relationship, where work, which could
be performed at the employers premises, is carried out away
from those premises on a regular basis.
Source : framework agreement on telework, July 16, 2002
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RéfNTS02108-1Copyright Distance Expert 2002, Tous droits réservés
Market Forces Driving MobilityMarket Forces Driving Mobility
Realities of Today’s EconomyOrganizations must do more with lessGlobalization = geographically dispersed organizations
Business Culture today Requires Communication EfficiencyInformation must be available 24 x 7Enhanced collaboration
Today’s Workforce Expects FlexibilityPeople want to live where they want to liveNew generation of workers demand flexibility
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RéfNTS02109-1Copyright Distance Expert 2002, Tous droits réservés
Benefits of MobilityBenefits of Mobility
• Reduced cabling costs
• Teleworker tax credits
• Reduced costs to move and add people to network
• Better customer service (employees are better informed, have shorter response times, have an improved ability to sense and respond)
• Higher quality interaction with customer
Cost Savings
Improved Productivity
Customer Loyalty
Business Resilience• Able to quickly react to
adversity via multiple channels
• Rapid deployment in reaction to an “event”
• Attracting and retaining employees, by allowing them to work where and when they choose, and by providing them the personalized tools for appropriate, customized info
• Strengthens corporate culture
• Enhanced worker efficiency through increased access to online resources
• Increased knowledge sharing amongst workers, customers and partners
Cultural Enhancement
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RéfNTS021010-1Copyright Distance Expert 2002, Tous droits réservés
Work in a Networked Virtual Organization
BP 50434 - 60617 La Croix St Ouen Cedex - FRANCEFax : +33 (0)3 44 91 14 93 - GSM : +33 (0)6 82 18 39 66www.distance-expert.com - [email protected]
RéfNTS021011-1Copyright Distance Expert 2002, Tous droits réservés
Work in a Networked Virtual Organization
BP 50434 - 60617 La Croix St Ouen Cedex - FRANCEFax : +33 (0)3 44 91 14 93 - GSM : +33 (0)6 82 18 39 66www.distance-expert.com - [email protected]
RéfNTS021012-1Copyright Distance Expert 2002, Tous droits réservés
Work in a Networked Virtual Organization
BP 50434 - 60617 La Croix St Ouen Cedex - FRANCEFax : +33 (0)3 44 91 14 93 - GSM : +33 (0)6 82 18 39 66www.distance-expert.com - [email protected]
RéfNTS021013-1Copyright Distance Expert 2002, Tous droits réservés
Work in a Networked Virtual Organization
BP 50434 - 60617 La Croix St Ouen Cedex - FRANCEFax : +33 (0)3 44 91 14 93 - GSM : +33 (0)6 82 18 39 66www.distance-expert.com - [email protected]
RéfNTS021014-1Copyright Distance Expert 2002, Tous droits réservés
Note: Reported by individual companies in various publications
Formal Telework Solutions “WORK”Formal Telework Solutions “WORK”
• Increased ProductivitySiemens—15%, plus time lost to bad weather was virtually eliminated
Cisco Systems—93% of teleworkers reported an increase in productivity greater than 1 hour
• Employee Satisfaction/RetentionAT&T—survey showed 36% of employees would find another job if Telework was eliminated
Merrill Lynch—reported 30% increase in employee morale
Siemens—reported over 90% acceptance rating from employees
Cisco Systems—ability to telecommute had an impact on 76% of employees choice of Cisco as an employer
• Real Estate Financial BenefitsMerrill Lynch—$5–6K savings per person in real estate costs
IBM—$75 million savings annually in real estate cost reduction
Work in a Networked Virtual Organization
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RéfNTS021015-1Copyright Distance Expert 2002, Tous droits réservés
Some useful linksSome useful links
http://www.mayeticvillage.fr/edistance-expert
http://www.mayeticvillage.com/e3work
http://www.mayeticvillage.fr/ework
http://www.emergence.nu
http://www.sibis-eu.org/sibis/
http://www.ednes.org/wistcis/
http://www.infobalt.lt/telebalt/