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Workforce Development Enables
Your Adoption StrategyMichael Green
Organizational Adoption Consultant
Matthew Karl
Training Consultant
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Agenda
• Adopt, Embrace, Utilize
• Components of Change Management
• Workforce Development
• Reinforcement
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TransitionCurrent Future
Technical Side
People Side
Design
Develop
Deliver
Embrace
Adopt
Use
+ =
Installation
Realization
Results
Outcomes
Success
Source: Prosci® ADKAR® Model Overview, 2017
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Percent of Study Participants Who Met or Exceeded Objectives
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Expected vs. Poorly ManagedProsci ROI of Change Management Model
Poorly Managed Change
Cash Flow
Expected
Cash FlowN
et ca
sh
flo
w o
f p
roje
ct p
erio
d
+
-
0
Time (periods)
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Successful Technology ChangeIntegrating Project Management and Change Management
Business NeedConcept and
DesignImplementation
Post-Implementation
Phase 1: Preparing
for Change
Phase 2: Managing Change
Phase 3: Reinforcing
Change
Source: Prosci ADKAR Model Overview, 2017
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The Human Factors that Determine the ROI
How well are individuals
performing compared to the
level expected in the design
of the change?
How many employees
(of the total population) are
demonstrating “buy-in” and
are using the GIS?
How quickly are people up
and running on the
ArcGIS Platform?
Speed of Adoption Ultimate Utilization Proficiency
Source: Prosci, Inc. 2017 www.Prosci.com
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WhereNext Article: Buzzwords, Hidden Dimensions, and Innovation: A UPS Story
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ADKAR Model for Individual and Organizational Change
Awareness
Desire
Knowledge
Ability
Reinforcement
Source: Prosci, Inc. 2017 www.Prosci.com
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Keys to Success
Leadership / Sponsorship
Project Management
ChangeManagement
Prosci® PCT™ Model
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Outcomes of Change Management Consultation
Change Management Plan
Plans for:
▪ Sponsorship Roadmap
▪ Communications
▪ Resistance Management
▪ Workforce Development
▪ Coaching
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Training spending and project success
Source: IDC, Training's Impact on Projects Survey, 2011.
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Individual
- Roles
- Workflows
Project and Department
- Short term plans
- Project specific
Enterprise
- Long term plans
- Strategic goals
Training Levels of Training Engagements
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Training What is a Workforce Development Plan?
A strategy-driven learning plan that aligns training
resources to your organization’s vision and goals to
ensure the roles in your workforce have the skills to
execute on leveraging the ArcGIS Platform.
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Training Workforce Development Planning - Goals
Understand business priorities and key initiatives
Capture current workflows that leverage maps and GIS
Understand current GIS deployments and related technical architectures
Review future plans/ideas for maps and GIS
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Training Workforce Development Planning - Outcomes
Communicate opportunities for leveraging GIS in support of business activities
Report on possible future GIS deployment options based upon organizational
priorities, strategies and best practices
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Alignment
AnalysisAction
Training Plan Development
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Mission and Goals
Applications of GIS
Roles Discovery
Alignment
Workforce Development Process
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Training GIS Essential Patterns
Alignment
Location Data
Management
Analytics Field
Mobility
Decision
Support
Constituent
Engagement
Describe, predict,
and improve
business
performance
Collect, organize
and exchange data
about all assets and
resources
Get information
into and out
of the field
Support
organization
decision making
activities
Get feedback
and make
informed decisions
Location
Enablement
Empower all users to
discover, use, make
and share maps
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Training GIS Capabilities and Workflows
Foundation • Learn GIS Concepts
• Implement GIS
• Learn ArcGIS Platform
Spatial Analytics • Learn the Basics
• Locate and Query Data
• Find the Best Locations
Mapping and
Visualization
• Learn the Basics
• Design Maps
• Standardize Maps
Developer • Learn the Basics
• Build Web GIS Apps
• Build Mobile GIS Apps
Data Collection and
Management
• Learn the Basics
• Manage Data Quality
• Convert and Combine Data
Alignment
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Training Analyzing Training Resources
Organizational Roles GIS
Vie
win
g
GIS
Use
Dat
a Ed
itin
g
Dat
a Q
A
Dat
abas
e D
esi
gn/M
od
elin
g
Map
De
sign
& S
har
ing
Spat
ial A
nal
ysis
GIS
Man
agem
ent
Ge
osp
atia
lAp
plic
atio
n
Pro
gram
min
g
Dat
abas
e A
dm
inis
trat
ion
Syst
em
Ad
min
istr
atio
n
We
b A
pp
licat
ion
Pro
gram
min
g
We
b A
dm
inis
trat
ion
Go
al S
etti
ng
Organizational Roles Lear
n G
IS C
on
cep
ts
Imp
lem
en
t G
IS
Lear
n A
rcG
ISP
latf
orm
Lear
n t
he
Bas
ics
Loca
te a
nd
Qu
ery
Dat
a
Fin
d t
he
Be
st L
oca
tio
ns
Lear
n t
he
Bas
ics
De
sign
Map
s
Stan
dar
diz
e M
aps
Lear
nth
e B
asic
s
Bu
ild W
eb
GIS
Ap
ps
Bu
ild M
ob
ile G
IS A
pp
s
Lear
n t
he
Bas
ics
Man
age
Dat
a Q
ual
ity
Co
nve
rt a
nd
Co
mb
ine
Dat
a
Alignment
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Training Resources
Identify Delivery Method
Budget Planning
Analysis
Workforce Development Process
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e-Learning Opportunities
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Benefits:
▪ Interactive
▪ Peer-to-peer learning
▪ Hands on exercises
Delivery:
▪ In a Esri Training Facility (14 in the U.S.)
▪ Online (virtual classroom)
▪ Your facility (on your infrastructure or mobile lab)
Training | Instructor-led
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Coaching
▪ Best practices
▪ Agency tasks & specific workflows
▪ Student application using a copy of client data
Full Custom Class
▪ Unique and specific to organizational needs
▪ Can include pieces from existing courses
▪ Change in delivery method (remove exercises)
Training | Coaching/Custom
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Execute Plan
Review Plan
Action
Workforce Development Process
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Training Implementation
Action
Training Plan
Priority of training will be based
upon GIS Title, IT Title, full-time GIS
user, project requirement, pre-reqs,
available software/extensions, and
previous coursework. GIS Fo
undatio
n
ArcGIS
1: In
trodu
ctio
n to G
IS
ArcGIS
2: E
ssen
tial W
orkflo
ws
ArcGIS
Online Su
bscrip
tions f
or
Organ
izatio
ns: Use
r Work
flow
s (ILO
only)
Explo
ring E
nterp
rise G
IS: A
Work
shop fo
r
Lead
ers
Geodata
Buildin
g Geo
databas
es
Editi
ng Dat
a with
Arc
GIS fo
r Des
ktop
Spatia
l Anal
ysis
ArcGIS
3: P
erform
ing
Analys
is
Designin
g and Sh
aring
Designin
g M
aps w
ith A
rcGIS
ArcGIS
4: S
harin
g Cont
ent on th
e Web
ArcGIS
Online Su
bscrip
tions f
or
Organ
izatio
ns: Publis
her W
orkflo
ws
Data M
anage
men
t
Configurin
g an
d Man
agin
g the
Multi
user
Geodatab
ase
Imple
men
ting
Versio
ned W
orkflo
ws i
n a
Multi
user G
eodat
abase
Distrib
uting
Data
Using G
eodatab
ase
Replica
tion
Deployin
g an
d M
ainta
inin
g a M
ultius
er
Geodatab
ase
Pract
icing G
eodesig
n Usin
g Arc
GIS
Serv
er Manag
ement
ArcGIS
for S
erve
r: Si
te C
onfigura
tion an
d
Admin
istra
tion
Syst
em A
rchite
cture
Des
ign St
rate
gies
Courses f
or Deve
lopers
Intro
ductio
n to G
eoproce
ssin
g Scr
ipts
Usin
g
Pytho
n
Develo
ping W
eb Apps
with
Arc
GIS API f
or
Java
scrip
t
ArcGIS
Runtime
SDK fo
r Andro
id B
ootcam
p
ArcGIS
Runtime
SDK fo
r iOS B
ootcam
p
Progr
amm
ing A
rcGIS
for D
eskto
p Usin
g Add
-
ins
Specia
lty C
lass
es & S
olutio
ns
Intro
ductio
n to A
rcGIS
Pro
for G
IS
Profe
ssio
nals (
ArcGIS
Pro
)
Work
ing w
ith C
AD Dat
a in A
rcGIS
Mar
ket A
nalys
is Usin
g Es
ri Busin
ess A
nalyst
(Busin
ess P
rofe
ssio
nals)
Hydro
logic
and H
ydra
uldra
ulic A
nalys
es
Using A
rcGIS
Arc H
ydro
: GIS
for W
ater R
esourc
es
Imple
men
ting
Esri
Geoporta
l Ser
ver (
10.1
)
Editi
ng and M
ainta
ining P
arce
ls Usin
g
ArcGIS
(Lan
d Rec
ords P
rofe
ssio
nals)
Work
ing w
ith G
eom
etric
Netw
orks f
or
Utiliti
es
Intro
to G
eosp
atial C
oncepts
for
Inte
lligen
ce &
Ope
ratio
ns (Defe
nse)
Using A
rcGIS
for G
eospatia
l
Inte
lligen
ce (D
efen
se)
Migr
ating t
o Arc
GIS 10.2
for S
erve
r
ArcGIS
10.2
for D
eskt
op: Quick
Star
t
for A
rcGIS
9.x
Profe
ssio
nal Ser
vice
s Cours
es
Quality C
ontro
l Usin
g Arc
GIS Dat
a Rev
iewer f
or Des
ktop
Carto
grap
hy with
Esri
Product
ion M
appin
g 10.2
.2
Data E
ditin
g with
Esri
Product
ion M
appin
g 10.2
.2
Underst
anding A
rcGIS
Work
flow
Man
ager
Underst
anding A
rcGIS
Work
flow
Man
ager
Coachin
g
Day of C
oachin
g - C
lient S
pecific
Work
flow
s
R Recommended Course Course Type ILT ILT ILO ILT ILT ILT ILT ILT ILT ILT ILT ITL ITL ILT ILT ILT ILT ITL ITL ILT ILT ILT ILT ILT ILT ILT ITL ILT ILT
O Optional Course Course Duration [days] 2 3 0.5 0.5 3 2 2 2 2 0.5 3 3 2 2 2 3 3 3 3 3 3 2 2 1 2 2 3 2 2 1 2 3 2 1 2 2 2 3 3 1
C Completed Course Organizational Roles R O
Agency Job Title GIS Team
OIR GIS Director Pedersen, Dennis O O R 1 2 3
OIR GIS Analyst 3 Meeks, Chris O R O O R R R 4 3 7
OIR GIS Analyst 3 Herrington, Brandon O O O R R R O O R R O 5 6 11
OIR GIS Analyst 3 White, Suzanne R O O R R R R R O O O R R R R R O 11 6 17
OIR Info Systems Tech Cons Griswold, Andrew R O O R O O O O R O O R O 4 9 13
OIR GIS Analyst 3 Lane, Matt R O O R R R O O R R O 6 5 11
OIR GIS Tech 2 Thompson, Nancy O R O O R R R 4 3 7
OIR GIS Analyst 2 Pittenger, Ryan R O O O O O R O O R 3 7 10
OIR GIS Analyst 2 Gilliam, Patrick R R R R R O O 5 2 7
OIR GIS Analyst 2 (new position) Williams, Kevin R O O R O O O O R O O R 4 8 12
OIR GIS Analyst 2 (new position) Riter, Michael R O O R O O O O R O O R 4 8 12
Military GIS Analyst 2 Yu, HeeChong O O R R R R O R R O R O R R R O 10 6 16
Safety GIS Analyst 2 Tucker, Ray R R R R R 5 0 5
TDEC GIS Analyst 3 Buchanan, Tim 0 0 0
TDOT IT Manager Senior McDonough, Kim 0 0 0
TDOT GIS Analyst 2 Anderson, Peggy 0 0 0
TDOT Data Architect Letillier, April R R R R R R R R 8 0 8
TWRA GIS Tech Mgr 1 Jones, Jeanette R R R R O R R O O O R O O R 8 6 14
TWRA Info Resource Spec 3 Porter, Tracy O O R O O O O O R O 2 8 10
TWRA Info Resource Spec 3 Barrett, Lynn R R R R R R R R R R R R R R 14 0 14
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Reinforcement of the change
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Esri Blog: Ireland Transforms Mapping
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Preferred Senders of Change Messages
© Prosci 2016
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Primary Sponsor Communication
• Communicate often in the beginning to build awareness
• Communicate often during reinforcement with small wins, celebrate successes
• #1 thought about communication after a project – Communicate more often
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Impactful communication
Organizational Level Time Span Strategic Plan Element
C-Level Executives 5+ years Vision
D-Level Directors 2–5 years Goals
M-Level Managements 6 month–1 year Objectives
S-Level Supervisors Quarterly–6 month Initiatives
Knowledge Workers 1 day–1 month Tasks
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Sponsorship and Coaching
• Remember that your Managers are employees first and Change Sponsors second!
• Coach sponsors to readily accept feedback from employees. Understanding the
challenges allows the project team and change team to make adjustments so that
the change can be sustained.
• Many project managers say that sponsors do not understand their role.
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Keys to Success
Leadership / Sponsorship
Project Management
ChangeManagement
Prosci® PCT™ Model
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Open
Discussion
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