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Workforce of the Future
Elizabeth Nieto
Global Chief Diversity & Inclusion Officer
Global Summit of Women – 2018
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2Source: Deloitte
Disruption is here, leadership to activate is lagging
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2017 Deloitte Global Human Capital Trends Rewriting the rules for the digital age 3
This gap is the opportunity
3
Organizations are slower to adapt than individuals
Source: Deloitte
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4Source: Deloitte
New rules challenge how we
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Confidential – for internal use only
5
How do we close the Gap?
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What shape will the workforce take?
What size of workforce will be
needed?
What skills will be required?
We need to answer to these questions
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7Source: Mercer-Oliver Wyman, 2018
From internal workforce to integrated talent pools
will increase,to solve for
specific problem,
looking for creative/
innovative solutions
Crowdsourcing
flexible, project-focused
Freelance
co-location and cross-pollination
of business
Partnerships
continues to be the
majority of the
workforce
Internal Workforce
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8Source: Mercer-Oliver Wyman, 2018
The changing size of the
workforce
1 E
mplo
yee Potential
Automation
Of
Roles
2 C
usto
mer Redeployment
of
Resources
3 B
usin
ess M
ode
l Premium
Services
Will
Become
Standard.
Differentiated customer experience
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9Source: Mercer-Oliver Wyman, 2018
From the division of labor to the
multiplication of skills
Traditional definition of jobs are shifting
New jobs: e.g. Data scientist
Skillset: adaptability, curiosity, commercial acumen,
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10Source: Mercer-Oliver Wyman, 2018
From the division of labor to the
multiplication of HUMAN skills
Dynamism
• Adaptability
• Curiosity
• Commercial acumen
• Communication skills
Customer Devotion
• Problem solving
• Personal accountability
• Empathizing
Behavioral Skills
• Relationship-building
• Influencing skills
• Ability to thrive amongst diversity
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Digital Transformation
Culture is the # 1 barrier to Digital
Transformation
Is about the people…. And not just the technology
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Our strategic focus