Download - YJT Solutions Overview Presentation
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YJT Solutions
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Time in Days
Accelerate Profits
Money You Can Make by Implementing Earlier
ProfitImplemented with YJT’s Focused Help
Time Decay of Ideas
Implemented Internally
IT Staffing Needs
Supplement IT Staff on Operations, Projects, or Emergencies
Optimal IT Staff
YJT Managed Services Reduces Cost
Traditional Model: Fluctuating IT Workload
with Static IT Staff
IT Staffing Needs
Reduce Fixed Costs & Operational Risk
Time (Over Hours, Days, Months, or Years)
Inefficient Use of CapitalRisk
IT Staff
Time (Over Hours, Days, Months, or Years)
Optimized Model: Fluctuating IT Workload with Fluctuating IT Staff
IT Workload
Original IT Staff
YJT Value Proposition
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Support
Monitoring
Service Desk
Asset Management
MaintenanceService DeskMaintenance
Monitoring
Asset Management
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Superior service available around the clock
Delivering 24x7 access to world-class technical support with an in-depth understanding of complex financial services systems
Responding to monitoring alerts and/or ad-hoc requests via phone, email, or IM
Resolving incidents from minor questions to highly critical, business impacting issues
Addressing requests that range from telephone support to dispatching an engineer to troubleshoot issues on site
Providing incident escalation and trend reporting to address the root cause of issues
Service Desk
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•Resolve / Escalate
•Create Ticket
Immediate Response
• Incident Management
•Communicate•Document
Intra-day
•Stand-Ups•Change Control
•Post-Mortems
Daily
•Problem Management
•Reports•Dashboards
ContinuallyImmediate Response
Phone
Instant Messaging
Automated Alert
Service Desk Process
Service Desk
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Alert Criticalities and Priorities
Cat 1 (Critical)– Primary business function is stopped. Workaround is unavailable.
Significant financial impact. Immediate response and action required.
Cat 2 (High)– Primary business function is severely degraded. Workaround is
available.
Cat 3 (Medium)– Critical business function degraded. Workaround is not
necessary.
Cat 4 (Low)– Non-critical business function is degraded.
Cat 5 (Informational)– Questions or concerns.
Service Desk
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Weekly Status Reports
Get a weekly summary of your IT support
Status of your issues and alerts
Overview of your environment’s Maintenance
Gain a better understanding of the needs and demands of your IT infrastructure
Service Desk
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Monitoring
Take advantage of our premier monitoring capabilities
Reduce your downtime
Improve your system’s performance
Enjoy the peace of mind of 24x7 monitoring
Utilize YJT’s client portal- visibility into your systems and business
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Asset Management
Lifecycle management of IT assets
Contract tracking and management
License tracking and management
Full inventory of your hardware and software assets
Central location to deliver applications to all workstations and servers
Centralized patch management
Multiple remote control methods to fix server and workstation issues
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Maintenance
Proactively manage your environment
Prevent Issues and problems before they happen
Bi-weekly, monthly, and quarterly reviews and checks for your servers, workstations, networking devices, back-ups, and UPS
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Consulting
Storage
Systems Integration
Networking
Business Solutions
Systems
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Systems Solutions
Systems Infrastructure Implementation
Systems Architecture Assessment
Backup/Compliance
Market Data Infrastructure Design and Implementation
High Performance / Parallel / Grid Computing
New Office Build-outs
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Storage Infrastructure
Implementation
Storage Architecture Assessment
Datacenter Consolidation /
Review
Datacenter / Co-location
Storage Solutions
• New enterprise storage system design and implementation
• Existing storage system optimization
• Storage consolidation / centralization / replication
• Recommendation for storage optimization, consolidation, and virtualization
• Validation of optimal storage networking topology for performance and
availability
• Risk Assessment / Risk Mitigation plan
• Review data center capacity and project growth opportunities and challenges
• Consolidate legacy servers through hardware changes, virtualization, and co-
location
• Review server lifecycle and implement hardware depreciation and replacement
cycles• Evaluation of appropriate datacenter / co-location per client needs
• Determine hardware needs and fully map power, cooling, and business continuity
• Design and implement datacenter / co-location server infrastructure
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Network Solutions
Network Assessment
Network Routing/Switching Infrastructure
Datacenter/Co-location
Telephony Systems
Security
Connectivity Services
Trade Messaging Infrastructure
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Business Solutions
Project Management
Defining and communicating project scope
Clarifying project requirements
Project scheduling and budgeting
Issue management and
resolution
Contract management
Organizational Structure Design
Determine whether a re-organization
would be beneficial
Craft optimal organizational
structure
Plan and execute changes required for re-organization
process
Ensure employee support
throughout the re-organization
process
Office Move & Build-Out
Coordination
Managing all third-party vendor
communications and coordination
Managing all technology-related
aspects of the project
Coordinating all facilities-related aspects of the
project
Build Versus Buy Analysis & Vendor
Selections
Weighing costs and benefits
Assessing building a custom
solution vs. buying/licensing a third-party product
Evaluating vendor solutions & client
requirements
Determining the most beneficial
product
Business Analysis & Requirements Documentation
Current and future state process
flows
Use case documentation
Functional specifications
Technical requirements
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Systems Integration
Application Development
Enterprise Architecture Reviews
Performance and Optimization Review & Remediation
Enhance Testing Capabilities
Enhance Monitoring Capabilities