dpadm/undesa presentation for first intersessional meeting of … · 2011-01-10 · dpadm/undesa...

DPADM/UNDESA Presentationfor

First Intersessional Meeting of the Open-ended Intergovernmental Working

Group onPrevention of Corruption

Vyacheslav CherkasovDivision for Public Administration and Development Management

Department of Economic and Social AffairsUnited NationsVienna, Austria

13 -15 December 2010

Citizen Engagement and e-Government in the fight against corruption

“Corruption is a threat to development, democracy and stability….. and a peer review mechanism to identify gaps in national anti-corruption

laws and practices - a major breakthrough mechanism that can help governments halt bribe-taking and the embezzlement of public funds.”

Ban Ki-moon, Secretary-General09 December 2010

http://www.UNPAN.org/DPADM/ 3

E-Government and the Fight Against Corruption

E-government is now an important and powerful tool for public sectortransformation, for human development and for the achievement of the internationally agreed development goals, including the Millennium Development Goals (MDGs).

With the MDGs time horizon of 2015 quickly approaching, it is no longer a question of whether we can afford information and communications technology in health, education, environmental protection, integrity, transparency and a multitude of other areas, but where to deploy them first and how rapidly gains can be obtained.

With respect to UNCAC, e-Gov could contribute to:– Article 7 (Public Sector)– Article 8 (Codes of conduct)– Article 9 (Public procurement & management of public finance)– Article 10 (Public reporting)– Article 13 (participation of society)


United Nations E-Government Surveys 2001-2010


2010 E-Government Survey:Leveraging e‐government at a time of financial and economic crisis

The financial has had a global affect and has shaken confidence and trust in government and public service in general. The 2010 Survey analyzes how governments are using ICT to provide information, services and solutions to their citizens.

The 2010 Survey is a comparative assessment of 192 United Nations Member States’ response to the demands of citizens for excellent services and products through Information and Communication Technologies.


Four Assessment Indices in E-Government development

Source: UN E-Government Survey 2010


2010 E-Government Survey

The Survey gave greater importance to integrated services that facilitated citizens’ability to access information and products

The Survey looked closely at the impact of e-participation on citizen engagement and e-services that countries provided their citizens.

0.6965Estonia200.6967Finland190.7136Switzerland180.7152Japan170.7225Belgium160.7309Germany150.7311New Zealand140.7363Bahrain130.7474Sweden120.7476Singapore11

Rank Country E-Government Development

Index1 Republic of Korea 0.87852 United States 0.85103 Canada 0.84484 UK and Northern Ireland 0.81475 Netherlands 0.80976 Norway 0.80207 Denmark 0.78728 Australia 0.78639 Spain 0.7516

10 France 0.7510

8

0.5143Slovenia200.5286Lithuania190.5571Kazakhstan180.5857Belgium170.6000Netherlands160.6000France150.6143Germany140.6429Denmark130.6571Malaysia120.6714Bahrain11

Rank Country E-Governance (E-Participation)

Index1 Republic of Korea 1.00002 Australia 0.91433 Spain 0.82864 New Zealand 0.77145 UK and Northern Ireland 0.77146 Japan 0.75717 United States 0.75718 Canada 0.72869 Estonia 0.6857

10 Singapore 0.6857

United Nations EUnited Nations E--Government Survey 2010Government Survey 2010Top 20Top 20

Source: UN E-Government Survey 2010

0.6866Ireland21

0.6697Iceland22

0.6694Liechtenstein23

0.6679Austria240.6672Luxembourg250.6552Israel26

0.6315Hungary270.6295Lithuania280.6243Slovenia290.6129Malta300.6125Columbia310.6101Malaysia32

0.6060Czech Republic330.6014Chile340.5858Croatia35

0.6965Estonia200.6967Finland190.7136Switzerland180.7152Japan17

0.7225Belgium160.7309Germany150.7311New Zealand140.7363Bahrain13

0.7474Sweden120.7476Singapore11

Rank Country E-Government Development Index

9

0.5143Slovenia20

0.5000Austria210.5000Norway21

0.4857Cyprus23

0.4857Sweden23

0.4571Croatia250.4429Colombia260.4429Ireland260.4286Kyrgyzstan280.4286Mongolia280.4143Finland300.4143Israel300.3714China320.3714Mexico32

0.3429Chile34

0.5286Lithuania190.5571Kazakhstan180.5857Belgium170.6000Netherlands16

0.6000France150.6143Germany140.6429Denmark130.6571Malaysia12

0.6714Bahrain110.6857Estonia9

Rank Country e-Governance (E-Participation) Index

United Nations EUnited Nations E--Government Survey 2010Government Survey 2010Next 25 (9thNext 25 (9th--3535thth Rank)Rank)


Citizen Engagement, e-Government and Procurement

Procurement is the acquisition of appropriate goods and/or services at the best possible total cost of ownership to meet the needs of the purchaser in terms of quality and quantity, time, and location*.

E-procurement is the business-to-business or business-to-consumer or business-to-government purchase and sale of supplies, work and services through the Internet as well as other information and networking systems*.

WHY E-procurement**Reduces time spent processing paper tenders, orders and invoices;Secures greater value for money through more competitive sources;Improves supplier and contract management;Makes easier to obtain procurement management information.

*Source: Wikipedia. **Source: I&DEA

UN EUN E--government Survey 2010government Survey 2010

ii--Tools: citizenTools: citizen--centric policy productscentric policy products

POSSIBLE WAY FORWARD:

DESA is the leading facilitator for Action Lines: C1. The role of public governance authorities and all stakeholders in the promotion of ICTs for development. C7. ICT applications –eGovernment and C11. International and regional cooperation.

Action: to establish a sub-group on anti corruption under one of the above Action lines of WSIS during the 2011 WSIS Forum. UNODC could lead the sub-group.

POSSIBLE WAY FORWARD (cont’d):

United Nations Public Administration Country Case (PACS) network

POSSIBLE WAY FORWARD (cont’d):

Co-organize a Workshop on “Engaging Citizens to Strengthen Accountability and Control Corruption for Better Public Service Delivery and Achievement of the Millennium Development Goals”during the Fourth session of the Conference of the States Parties to the United Nations Convention against Corruption in October 2011.Collaborate on the preparation of the publication and guidelineson Engaging Citizens to Strengthen Accountability and Control Corruption for Better Public Service Delivery and Achievement ofthe Millennium Development Goals. Collaborate on the transfer and adaptation of good practices in preventing and combating corruption through capacity building activitiesDocumenting good practices to prevent and combat corruptionDevelop an online training tool-kit to promote integrity, transparency, accountability and citizen engagement in the public sector

2010 EGDI ranking vs …………

0

20

40

60

80

100

120

140

160

180

200

0 50 100 150 200

EGI ranking

Contact Information

UNDESA/DPADM

Haiyan Qian, DirectorDivision for Public Administration and Development Management (DPADM)United Nations Department of Economic and Social Affairs at [email protected]

Roberto Ismael Villarreal GondaChief, Development Management Branch, DPADM, UNDESA at [email protected]

Vyacheslav CherkasovSenior Governance and Public Administration OfficerDPADM, UNDESA at [email protected]

DPADM/DESA online

http://www.unpan.org/unpsa

http://www.unpan.org/applyunpsa2011

http://www.unpan.org

We look forward to nominations from your countries

THANK YOU!


MethodologyA total of 192 Member States were assessed in the 2010 Survey. The web measure survey assessments are based on a questionnaire, which looked for the presence/absence of specific characteristics andfunctionalities of the national and ministerial web sites.

The primary site was the national portal or the official government home page of the Member States.

In keeping with the conceptual framework of sustainable human development, the following ministries were reviewed:

– Ministry of Finance– Ministry of Education– Ministry of Health– Ministry of Labor or Manpower– Ministry of Social Services or Welfare


Methodology (cont….)Telecommunications Infrastructure Index

The telecommunications infrastructure index 2010 is a composite index of five primary indices relating to a country’s telecommunications infrastructure development as they relate to the delivery of e-government services. These are:

– Internet Users /100 persons– PCs /100 persons– Main Telephone Lines /100 persons– Mobile Telephones /100 persons– Broadband /100 persons

Each index represents 20 per cent weight of the overall telecommunications infrastructure index.


Methodology (cont….)

Human Capital Index

The human capital index is a composite of the adult literacy rate and the combined primary, secondary, and tertiary gross enrolment ratio, with two thirds weight given to the adult literacy rate. The gross enrolment ratio was drawn primarily from the United Nations Educational, Scientific and Cultural Organization (UNESCO). This was complemented with data from the 2009 UNDP Human Development Report.


Methodology (cont….)

The Web Measure Index

The Web Measure Index is base upon a four-stage model.

For countries that have established an online presence, the model defines stages of e-readiness according to a scale of progressively sophisticated citizen services:

1. Emerging Presence

2. Enhanced Presence

3. Transactional Presence

4. Networked Presence


E-Participation Index

The E-Participation Index assesses the quality, usefulness and relevancy of the information and services and the willingness of countries to engage citizens in public policy making through the use of the e-government programs.

The E-participation Index is segmented into three sectors: E-information, E-consultation, and E-decision-making.


MethodologyAmong the objectives of e-government, four are of paramount importance:

– Efficient government management of information to the citizen;

– Better service delivery to citizens;– Improved access and outreach of information; and– Empowerment of the people through participatory

decision making.


E-participation Tools

1. Discussion Forums2. Customer Satisfaction Surveys3. Opinion Polls4. Blogs5. Social Networking Sites (Facebook and etc)

Contact Information

UNDESA/DPADM

Haiyan Qian, DirectorDivision for Public Administration and Development Management (DPADM)United Nations Department of Economic and Social Affairs at [email protected]

Roberto Ismael Villarreal GondaChief, Development Management Branch, DPADM, UNDESA at [email protected]

Vyacheslav CherkasovSenior Governance and Public Administration OfficerDPADM, UNDESA at [email protected]

UNPSA online

http://www.unpan.org/unpsa

http://www.unpan.org/applyunpsa2011

http://www.unpan.org

We look forward to nominations from your countries

THANK YOU!


E-participation Feedback

1. Govt. commits to incorporating results of e-participation in decision making via statements

2. User can request to see data held on him/her and correct data

3. Citizens can initiate their own proposals and govt. will consider them in decision-making

4. Citizens can communicate views/opinions on public policy, legislation, judiciary system, and decisions

5. Electronic Identity Management/ Authentification Feature


E-participation Feedback

6. Web forum via Social Networking

7. Acknowledgment of forms/emails submitted

8. Officials respond on the website to opinions

9. Officials moderate e-deliberations

10. Results of Govt. Surveys of Citizens Available


Government - Citizen Relationship in e-Government

MobilityTrust in GovernmentInclusivenessUsable dataE-participationSecure NetworksSingle Sign-onSocial NetworkingCitizen-centered ContentVoice in determining government policies

AccessibilityIncrease Broadband PC and Mobile InfrastructureGreater use of Web 2.0 and Social NetworkingIntegrated servicesBusiness Reengineering and streamline workflow processesSecure NetworkEnhanced PC and Mobile ContentAuthentication of user

Effective Policies, Strategies A

pplication and solutions

CitizensDesires

GovernmentResponsibility

Outputs


FindingsMany Middle Income countries have revamped their national and ministry sites into tightly integrated portals that provides citizens with a window to government e-services.

Middle Income countries have surpassed many developed countries in their e-government readiness index, especially in the web measure index.

Developed countries still maintain a significant edge in the infrastructure and human capital indexes. Integrated e-services is still a major issue for most countries.

The gap that existed in 2008 in terms of the web measurement index has been greatly reduced.

http://www.UNPAN.org 39

Findings (cont…)E-participation and the empowerment of citizens is still at the development stage in most countries. Although many governments have included polls and feedback forms on their portals or web sites, few governments have sponsored discussion forums, blogs or had information on social networking sites.

Citizens have become more Internet savvy and are demanding more e-products from their governments, governments are still trying to catch up to this demand.

dpadm/undesa presentation for first intersessional meeting of … · 2011-01-10 · dpadm/undesa...

Documents