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DQS South Africa

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DQS South Africa

Standards have become such an integral part of our existence that the average individual gives little or no thought to everyday products and services and how they work.bProducts and service delivery might not work as expected. They may be of inferior quality and incompatible with other equipment and services, and in extreme cases; non-standardized products, services and business processes may even be dangerous and costly to produce.

6WDQGDUGV� DUH� YDOXDEOH� ȆFRQȴ�GHQFH� EXLOGHUVȇ�� EHLQJ�perceived as; safe, healthy, secure, of high quality, environmentally friendly, socially responsible. As a result, FHUWLȴ�HG� PDQDJHPHQW� V\VWHPV� DUH� ZLGHO\� DFFHSWHG��commonly trusted and highly valued.

Internationally recognized, DQS drives results by developing and executing innovative strategies, improving operations and reducing risk.

I believe we are correctly positioned in the South African and the International markets with a proven track record in industry to assist any size organization with its 0DQDJHPHQW� 6\VWHP� UHTXLUHPHQWV� DQG� LWV� &HUWLȴ�FDWLRQ�needs.

Ζ�DP�FRQȴ�GHQW�WKDW�RXU�VHUYLFH�GHOLYHU\�LV�ZRUOG�FODVV��

DQS looks forward in cultivating a sound business partnership that will see your organization achieve its future management systems objectives and business success.b.LQG�5HJDUGVb

Vusi R BongweManaging DirectorDQS (Pty) Ltd.

www.dqs.co.za

DQS creates added valuethrough tailor-made assessments.

With experienced auditors in more than 65 countries and across all business sectors, DQS-UL is your one-stop-VKRS�IRU�EXVLQHVV�VROXWLRQV��2XU�KROLVWLF�DSSURDFK�LQWHJUDWHV�DVVHVVPHQWV��DXGLWV��FHUWLȴFDWLRQV��LQVSHFWLRQV�DQG�

evaluation in order to guide organisations toward sustainable success.

DQS – YOUR PARTNER FOR SOLUTIONS

DQS creates added value through tailor-made assessments.

With experienced auditors in more than 65 countries and across all business sectors, DQS is your one-stop-VKRS�IRU�EXVLQHVV�VROXWLRQV��2XU�KROLVWLF�DSSURDFK�LQWHJUDWHV�DVVHVVPHQWV��DXGLWV��FHUWLȴFDWLRQV��LQVSHFWLRQV�DQG�evaluation in order to guide organisations toward sustainable success. Let’s make it happen!

'46�Ȃ�DQ�LQGHSHQGHQW�DQG�FRPSHWHQW�PDQDJHPHQW�SDUWQHU�IRU�FRPSDQLHV�RI�HYHU\�VL]H�DQG�DOO�EXVLQHVV�VHFWRUV�Ȃ�RHUV�REMHFWLYH�DVVHVVPHQWV�DFFRUGLQJ�WR�UHFRJQLVHG�QRUPV�DQG�WHFKQLFDO�RU�LQGXVWU\�VSHFLȴF�VWDQGDUGV��7KH�FRPSDQ\��DV�D�SDUW�RI�WKH�ZRUOGZLGH�'46�8/�*URXS��LV�ORFDWHG�LQ�)UDQNIXUW�0DLQ�DQG�KDQGOHV�DOO�FHUWLȴFDWLRQ�VHUYLFHV�FRQFHUQLQJ�aspects of consumer safety, environment and quality.

Under the leadership of Francois Labuschagne, DQS focuses on large sections of the consumer goods industry, like food and feed, consumer products, textiles or cosmetics. All essential safety and hygiene management requirements are covered by an assessment range of about 40 standards and legal regulations asked of WRGD\ȇV�PDQXIDFWXUHUV�� ORJLVWLFV�FRPSDQLHV�DQG� WKH� WUDGH� WKURXJKRXW� WKH�ZKROH�value-added chain.

In addition to the industry standards FSSC, BRC IoP and BRC Consumer, DQS LV� DFFUHGLWHG� IRU� DOO� ȴYH� Ζ)6� VWDQGDUGV�� 7KH� FRPSDQ\� DOVR� RHUV� VXVWDLQDELOLW\�FHUWLȴFDWLRQV�DFFRUGLQJ�WR��H�J���Ζ6&&��*5Ζ�DQG�6HGH[�

Appreciation in the market

DQS ensures the lasting success of companies by sustained assessments of management systems and business processes. DQS supports its customers with innovative assessment concepts according to the needs of the customers up to business excellence. The tried and trusted services focus on quality, risk management and product safety. DQS considers itself a competent partner of PDQDJHPHQW�V\VWHPV�SURYLGLQJ�D�VLJQLȴFDQW�FRQWULEXWLRQ�WR�WKH�ODVWLQJ�VXFFHVV�RI�its customers.

Thank you for your trust

So far, more than 49,000 organisations have selected DQS as their partner for value-adding assessment services of their management systems. In turbulent times, that requires a good basis of trust – which is why we would like to thank you for investing your trust in us.

Francois Labuschagne, CEOVusi Bongwe, Managing DirectorDebbie Becker, Operations DirectorMusa Miyen, BD DIrector

A GLOBAL PARTNER WITH LOCAL POWER

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DQS GmbH and UL Management Systems Solutions (MSS) merged at the end of 0DUFK��������:LWK�WKHLU�DOOLDQFH��*HUPDQ\ȇV�ȴUVW�FHUWLȴFDWLRQ�ERG\�IRU�PDQDJHPHQW�V\VWHPV�DQG� WKH�066�EXVLQHVV�XQLW�RI�$PHULFDȇV�PRVW� UHQRZQHG�SURGXFW� FHUWLȴHU�8QGHUZULWHUV� /DERUDWRULHV� �8/�� DFKLHYHG� D� SODFH� DPRQJ� WKH� OHDGLQJ� FHUWLȴFDWLRQ�bodies for management systems in the world.

For the DQS-UL Group, relationships built on mutual trust should be created face to face. In this age of e-mails, voice-over-IP technology and video conferencing, can you SXW�\RXU�IDLWK�LQ�DQ�HYHU�JURZLQJ�QHWZRUN�RI�LQWHUQDWLRQDO�RɝFHV"�2XU�DQVZHU�LV�<(6�

&RPSOH[��JOREDO�FHUWLȴFDWLRQ�SURFHGXUHV�VSDQQLQJ���������RU�PRUH�VLWHV�UHTXLUH�ZHOO�structured project management. And they require people who speak the language and know the culture at each site; people with customer proximity and a high level of FRPSHWHQFH��ZKR�FDQ�IXOȴOO�FXVWRPHU�H[SHFWDWLRQV�E\�SHUIRUPLQJ�YDOXH�JHQHUDWLQJ�services on site. Modern communication technology can support this – but it cannot take the place of personal contact.

IQNet – The International &HUWLȴFDWLRQ�Network

The second pillar of our international presence is IQNet. Its 36 partners- the largest international network RI�FHUWLȴFDWLRQ�ERGLHV��KDYH�issued approximately one WKLUG�RI�DOO�FHUWLȴFDWHV�LQ�the world – that is more WKDQ���������FHUWLȴHG�organisations. With IQNet, DQS-UL Group customers can take advantage of over 40 international accreditations and additional VHUYLFHV�WKDW�DUH�RHUHG�in cooperation with IQNet partners.

Since October 2006, DQS-UL Managing Director Michael Drechsel has been the Chairman of the “Standing Committee for Constitution and Policy” – SCCP. In June �����KH�ZDV�HOHFWHG�DV�President of the IQNet.

DQS-UL AUDITORS

DQS auditors – objective and competent

DQS provides a wide range of competence and geographical proximity to its customers with experienced auditors DURXQG�WKH�JOREH��7KH�JURXS�KDV�EXLOW�D�JOREDO�SUHVHQFH�ZLWK�PRUH�WKDQ����RɝFHV�LQ����FRXQWULHV��:H�HPSOR\�PRUH�than 2,800 people, including 2,300 auditors.

Expertise around the globe

ΖQ�PRUH�WKDQ��������DVVHVVPHQW�GD\V�SHU�\HDU�RXU�KLJKO\�TXDOLȴHG�DXGLWRUV�VHUYH�RUJDQLVDWLRQV�RI�HYHU\�NLQG��:HWKHU�RXU�FXVWRPHUV�QHHG�DQ�DVVHVVPHQW�DQG�HYDOXDWLRQ�RI�D�VHUYLFH�RU�V\VWHP��D�FHUWLȴFDWH�RU�D�SURFHVV�HYDOXDWLRQ��ZH�have the resources. With our experienced auditors we provide expertise in almost every industry sector. Our focus VWD\V�ZLWK�WKH�FXVWRPHU��DV�ZH�GHOLYHU�YDOXH�DGGLQJ�VHUYLFHV�WR�HQKDQFH�RXU�FXVWRPHUVȇ�VXFFHVV���ΖQ�DGGLWLRQ�WR�WKH�sector knowledge and social competence, the customers respect the auditor´s analytical abilities and proven practical knowledge of standards and processes. Customers located worldwide also appreciate our cross-cultural competences.

MANAGEMENT POLICIES

Policy on independence and impartiality

DQS and its assessment and review personnel are obliged to conduct their evaluations and reviews with the highest professional reliability and the required technical knowledge and competence. By way of internal regulations and SURFHVVHV��WKH\�DUH�SURWHFWHG�DQG�DW�DOO�WLPHV�UHPDLQ�IUHH�IURP�DQ\�SRVVLEOH�LQȵXHQFH�ZLWK�UHJDUGV�WR�WKHLU�HYDOXDWLRQ�or review results, especially from persons or groups interested in the results of the respective evaluation or review. 7KLV�DOVR�DSSOLHV�ZLWKRXW�DQ\�UHVWULFWLRQV�WR�DQ\�SRVVLEOH�LQȵXHQFH�RI�ȴQDQFLDO�QDWXUH�

DQS warrants the independence of its personnel in charge of the reviews. The volume of payment to any person taking SDUW�LQ�WKH�FHUWLȴFDWLRQ�GHFLVLRQ�PDNLQJ�LV�QHLWKHU�UHODWHG�WR�WKH�QXPEHU�RI�UHYLHZV�FRQGXFWHG��QRU�LV�LW�UHODWHG�WR�WKH�review results.

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Policy on Handling Complaints and Appeals

7KH�PDQDJHPHQW�RI�WKH�'46�FRPPLWV�LWVHOI�WR�DQ�HHFWLYH��HɝFLHQW�DQG�FXVWRPHU�RULHQWHG�WUHDWPHQW�RI�FRPSODLQWV�and appeals. The procedure for handling complaints and appeals is well known by all personnel and is accessible to customers and other interested parties. Our goal is to work on complaints to the satisfaction of the complainant by way of applying a customer-oriented approach.

Feedback from customers, which also includes complaints, is considered an opportunity for improvement of our services. For this reason, DQS is open to all feedback, including complaints, and shows an appropriate commitment during processing of complaints and actions taken.

OUR SOLUTIONSFOR YOUR BUSINESS

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COMPLIANCE

Management System Solutions – Built to Last

Brilliant ideas and innovative products may give companies and organisations a competitive headstart, but they do not guarantee success in the long run. In order for your organization to remain competitive, growth and success need to be EDVHG�XSRQ�DQ�HɝFLHQW�PDQDJHPHQW�V\VWHP�

:KDW�GRHV�WKDW�LQYROYH"�$Q�HɝFLHQW�V\VWHP�LV�D�VWUXFWXUHG�VHW�RI�SURFHVVHV�DQG�SURFHGXUHV�WKDW�JXDUDQWHHV�D�KDUPRQLF�interplay between management, employees, customers and the general public.

Naturally, every organization has its own DNA. Our experienced auditors will therefore analyze how your organization VSHFLȴFDOO\�FDQ�EHQHȴW�IURP�WKH�JXLGHOLQHV�DQG�PDQDJHPHQW�SULQFLSOHV�VHW�RXW�LQ�YDULRXV�VWDQGDUGV�

Ζ62�������Environmental Management

ISO 28000Supply Chain

Security

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Management

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Health & Safety

Ζ62������Risk

Management

Ζ62������Energy

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SUSTAINABILITY SOLUTIONS

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Climate change is no longer a threat, but a reality. The concentration of CO2 in the atmosphere has hit a new record KLJK��5HVRXUFH�GHSOHWLRQ�RYHUVKDGRZV�RXU�SDWWHUQV�RI�FRQVXPSWLRQ��7KH�PHVVDJH�LV�YHU\�VLPSOH��DGDSW�RU�SHULVK�

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PEFC Ζ41HW�65����&65 Global Reporting Intiative

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FOOD & DRINKS

Food Safety – The Taste of Trust

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BRC Food IFS Cash & Carry IFS Food ISO 22000

COSMETICS / CONSUMER GOODS

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Consumerism is a lifestyle. People express their identity through clothing, accessories, cosmetics, and even the food WKH\�HDW��6XSHUPDUNHWV�DQG�GHSDUWPHQW�VWRUHV�RHU�D�GD]]OLQJ�DUUD\�RI�SURGXFWV��DQG�VKRSSLQJ�LWVHOI�KDV�EHFRPH�DQ�experience to enjoy.

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IFS HPC BRC Consumer Products

PACKAGING

Packaging – The Quality to Protect

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BRC Storage & Distribution

IFS Logistics ISO 28000 Supply Chain Security

LOGISTICS

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BRC Storage & Distribution

IFS Logistics ISO 28000 Supply Chain Security

ANIMAL FEED

Animal Feed: Animal Health = Our Health

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GMP+ Fami QS

HOTELS / RESTAURANTS

Enhance safety, preserve the environment, increase comfort

In an age where customers have grown increasingly demanding, good is no longer good enough. Visitors also expect hotels to be clean, safe, and sustainable – and rightly so.

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However, because these standards are of limited use to hotels and restaurants in their day-to-day communication with clients, DQS has also developed a Global Conformance Mark series for Hotels & Restaurants. The aim of the GC-Mark series is to provide visually attractive seals that can be used for promotional purposes. After an assessment by one RI�RXU�TXDOLȴHG�DXGLWRUV��\RX�FDQ�SODFH�D�*&�0DUN�IRU�6DIHW\��+\JLHQH��RU�6XVWDLQDELOLW\�RQ�\RXU�ZHEVLWH��ȵ\HUV��DQG�infrastructure.

Customers will enjoy their stay, in the knowledge that high standards are set and adhered to in your hotel.

ISO 22000 HACCP Ζ62�����Quality

Management

MINING

Sustainable mining demands an independent, experienced, long term partnerthat gives you real answers

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DQS assists in Strategy Development and improvement, Organizational design, Process improvement, Change PDQDJHPHQW��6KDUHG�VHUYLFHV��ΖQVSHFWLRQV��&HUWLȴFDWLRQ��/HDGHUVKLS�GHYHORSPHQW��6XSSO\�&KDLQ��(QHUJ\�management .

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BRC Storage & Distribution

IFS Logistics ISO 28000 Supply Chain Security

OUR CERTIFICATION SERVICESFOR YOUR BUSINESS

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BRC CONSUMER PRODUCTS

Confrontation of health hazards

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GLOBAL REPORTING INITIATIVE

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SEDEX SMETA

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ISO 31000 RISK MANAGEMENT

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“When written in Chinese the word “crisis” is composed of two characters – one represents danger and the other, opportunity“

John F. Kennedy

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BS OHSAS 18001 OCCUPATIONAL HEALTH & SAFETY

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ISO 14001 ENVIRONMENTAL MANAGEMENT

Balance between economy and ecology

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ISO 28000 SUPPLY CHAIN SECURITY

ISO 28000 Security Management System for the Supply Chain

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SUPPLIER AUDITS

Assess your supplying companies and support improvement

DQS (Pty) Ltd

2nd Floor Process House,

279 Kent Avenue, Randburg

Tel: +27 11 787 0060

Toll free: ZA 0800 11 5901

E: [email protected]

CONTACT DQS

www.dqs.co.za