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Dr. Ben D. Sawyer’s

Lecture 2: Human-machine Teaming

Designing for The Human


Do You Trust Automation and Autonomy?

• Do you trust your crockpot?



• Do you trust your cruise control?



• How about an automated dentist?


Human Trust of Machine Partners

• How important is trust?

• What aspects of machine systems (with

humans included!) help and hurt trust?


Human and Machine Strengths and Limitations

(Fitts,1954)

• What are you good at?

• Where do you need help?



•

(Fitts,1954)



› Replication

› Speed & Power

› Simultaneous Operation

› Short Term Memory

› Computation

› Long Term Memory

› Perception

› Judgement

› Induction

› Improvisation

M

H

(deWinter, 2015)

(Fitts,1954)


Consider a Case of Perception: Prevalence Effects

Airport Scanner

(Mitroff & Biggs, 2014)

(deWinter, 2015)


Consider a Case of Perception: Prevalence Effects

(Mitroff & Biggs, 2014)

(deWinter, 2015)


• How about your spam filter?



Trust in Human-machine Teaming



Better spam protection lowers frequency

M



As the machine become better, the human gets worse

M



As the machine become better, the human gets worse

• In absolute terms the human is still protected

• What are the implications for trust?

• Can we design spam protection that is a better teammate?

M


Can we design better

human-machine teams?


Questions

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