dr kulshrestha’s summerfield family practice · practice manager –mrs shashi kulshrestha dr...

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General Practitioners Dr Rajendra Kulshrestha [Male] MBBS, MS, BSc, DO Lond. - GMC 2278270 Dr Sheena Kulshrestha [Female] MBBB, MRCGP, DFSRH - GMC 4650739 Practice Nurse [Female] Violet Chand Practice Manager Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice 134 Heath Street, Birmingham, B18 7AL Tel. 0121 411 0362 Fax. 0121 687 1495 www.summerfieldfamilypractice.com

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Page 1: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

General Practitioners

Dr Rajendra Kulshrestha [Male]

MBBS, MS, BSc, DO Lond.- GMC 2278270

Dr Sheena Kulshrestha [Female]

MBBB, MRCGP, DFSRH - GMC 4650739

Practice Nurse [Female]

Violet Chand

Practice Manager – Mrs Shashi Kulshrestha

Dr Kulshrestha’s

Summerfield Family Practice

Dr Kulshrestha’s Summerfield Family Practice134 Heath Street, Birmingham, B18 7AL

Tel. 0121 411 0362 Fax. 0121 687 1495

www.summerfieldfamilypractice.com

Page 2: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Opening TimesMon 08:00 – 1:00 PM/ 1PM – 7PM

Tues 08:00 – 1:00PM / 1PM – 6:30PM

Wed 08:00 – 1:00PM / 1PM – 7PM

Thurs 08:00 – 1:00PM / 1PM – 6:30PM

Fri 08:00 – 1:00PM / 1PM – 6:30PM

The Practice is closed on Weekends and all National Bank Holidays

Clinicians are available throughout the core hours of 8.00am until 6.30pm Monday

to Friday. After Consultation hours: Please ring surgery and you will be connected

to the duty clinician. If any problem please ring 0178578462 / 08456031763

Opening times are different then the consultation times

Dr Kulshrestha’s Summerfield Family Practice

Page 3: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Out of Hours Service

When Dr Kulshrestha’s Surgery is closed please contact:

Summerfield GP & Urgent Care Centre134 Heath Street, Winson Green, Birmingham. B18 7AL

Opening times: 8am-8pm Monday-Sunday

Telephone: 0121 389 1100

Birmingham City HospitalDudley Road, Birmingham. B18 7QH

Opening times: 24 Hours

Telephone: 0121 553 1831

Or

NHS Emergency & Urgent Care Services

Dial 111This service is open 24 hours a day

7 DAYS A WEEK

Page 4: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Please inform us urgently if any

of your details have changed

➢Change of address

➢Home telephone number

➢Mobile telephone number

➢Email addressPlease note that change of name MUST BE done in person with

proof of identifications.Eligible proofs can be a ‘Bank statement, Utility Bill, Passport, Drivers Licence, Council Tax bill’

Dr Kulshrestha’s

Summerfield Family Practice

Page 5: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Repeat Prescriptions➢ Requests for prescriptions must be made in writing

using the repeat prescription slip.

➢ We are unable to take orders for prescriptions over the phone.

➢ Please allow two working days before collection.

➢ Repeat prescription slips may be dropped into the centre, posted or faxed to 0121 687 1495

➢ If a self addressed envelope is provided, prescriptions will be posted back

Dr Kulshrestha’s

Summerfield Family Practice

Page 6: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Electronic Prescription Service

‘EPS’Please approach your local Pharmacist who is

most convenient for you, request an EPS nomination form from them, sign and return. The

pharmacist will then advise us of your request and all subsequent repeat prescriptions will be

sent directly to the chemist on your behalf.

Dr Kulshrestha’s

Summerfield Family Practice

Page 7: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Appointment Slots➢ Routine or Urgent appointment slots with the

Doctor are for 10 minutes

➢ The doctor can only assess one problem at each

10 minute consultation

➢ If you need to discuss more than one problem

then please book a double or separate

appointment.

Please speak with the receptionist who will assist you.

Dr Kulshrestha’s

Summerfield Family Practice

Page 8: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

‘Did Not Attend’➢ We would like to ask our patients that if you cannot make your appointment

with the Doctor or Nurse please call 0121 411 0362 to cancel or please

register for our online services where you will be able to do this yourselves.

Our appointments go very quickly and if you cancel we can then offer the

appointment to someone else.

In July 2018

20

Patients did not attend their appointment

Page 9: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Preventive ServicesDr Kulshrestha’s Family Practice offers the

following Preventive Services to its patients:

Please speak with the receptionist who

will assist you.

Diabetes Clinic Child Health Clinic

Asthma Clinic

Childhood

Immunisations

Vaccinations

NHS Health Checks Cytology

Contraception

Page 10: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

CarersAre you looking after anyone who is frail, disabled or mentally ill?

If so, you are a Carer and we would like to support you. Please ask at reception.

Upon your consent, we will pass your details to the Carers Service, which is a countrywide organisation providing relevant information and advice, local support services, newsletters and a telephone link-line for

carers.

Flexible appointments

Dr Kulshrestha’s Family Practice recognises the need for flexible appointments for Carers and therefore offer a range of flexible

appointments available for you to book with the GP at reception.

Page 11: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Forward CarersForward Carers is a West Midlands based carer support service, here to make a real difference to the

lives of people caring for an elderly frail, sick or disabled family member. Our aim is simple – to improve the physical and mental wellbeing of carers, young and old, including parent carers, so that

families stay healthier and happier together, for longer.

.

Forward CarersBirmingham Carer Hub Opening Times

Mon-Tues-Thurs & Fri: 8.45am-5.15pmWeds: 8.45am-8pm

Info & Advice Line: 0333 006 9711Email: [email protected]

Website: www.forwardcarers.org.uk/local-services/birmingham/

Dr Kulshrestha’s

Summerfield Family Practice

Page 12: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Travel Vaccinations

Dr Kulshrestha’s Family Practice offers a vaccination service.

Please ask at reception for a Travel Risk Assessment

NB Please be aware that most travel vaccines need to be administered several weeks before travel so that the correct

level of immunity is achieved – don’t be caught out/unprotected whilst travelling abroad.

Please inform the practice 6 weeks in advance of your travel

Page 13: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

ShinglesA vaccine to prevent shingles, a common, painful skin disease is available on the

NHS to certain people in their 70s.

The shingles vaccine is given as a single injection. Unlike the flu jab, you'll only

need to have the vaccination once and you can have it at any time of the year.

The shingles vaccine is expected to reduce your risk of getting shingles. If you are unlucky enough to go on to have the disease, your symptoms may be milder

and the illness shorter.

Shingles can be very painful and uncomfortable. Some people are left with pain

lasting for years after the initial rash has healed. And shingles is fatal for around 1

in 1,000 over-70s who develop it.It's fine to have the shingles vaccine if you've already had shingles. The shingles

vaccine works very well in people who have had shingles before and it will boost

your immunity against further shingles attacks.

From September 1 2015, the shingles vaccine will be offered routinely to people

aged 70 and 78. You become eligible for the vaccine on the first day of September 2015 after you've turned 70 or 78.

Dr Kulshrestha’s

Summerfield Family Practice

Page 14: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

If you were born between

1st September 1998 and 31st August 1999

It is recommended that you have the MenACWY vaccination.

Book at Reception for the Practice Nurse now to get your

vaccination

Immunisation

Dr Kulshrestha’s

Summerfield Family Practice

Page 15: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Bowel

cancer

Screening

Please speak to

the receptionist

for more

information

Page 16: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

For further information, please speak with

the receptionist who will assist you.

Page 17: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice
Page 18: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Patient Online ServicesWe are able to offer to anyone with internet access the opportunity to register for the

following online services:

➢Book routine appointments with a doctor

➢Cancel appointments up to 2 hours before appointment

➢Request repeat medication – 48 working hours notice is required

➢Up date contact details

➢View your medical records (Medication/Allergies)

A user name and password will be provided by the centre.

If you wish to use the online service please come into the centre in person and complete and sign the consent form and provide proof of ID i.e. passport/photo driving licence.

Forms are available from reception.

Page 19: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Investigations and Specimens➢ Please call between 10am-10.30am for all

investigation and test results.

Page 20: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice
Page 21: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Do you smoke?

or know someone who does?

The local free ‘stop smoking’ service in

Birmingham is here to help you and your

family

Call 0300 123 1044

today!

www.smokefree.nhs.uk

Page 22: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

• Hand sanitiser for the patients

• Magnifying glass for the visually impaired

patients

• Locked notice Board for patients

information

• Surgery open 8AM t0 6:30 PM to make

appointments and collection of Repeat

prescription or any other documents

• Surgery consultation time is extended up

to 1 PM for morning and afternoon clinic

Monday, Tuesday Wednesday Thursday

& Friday.

• Consultation time is 8:45 AM – 1PM &

Evening surgery 5PM – 6:30PM. No

evening surgery on Thursday. Practice is

open on Thursday Evening up to 6:30PM.

• Surgery extended hours on Monday and

Wednesday in the evening 6:30 – 7PM

• Surgery is closed on weekends & Bank

holidays.

Page 23: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

PATIENT PARTICIPATION

GROUP (PPG)Are you interested in finding out more about our practice and the development of

the health services?

Dr Kulshrestha’s Practice is actively seeking patients to join their patients

participation group. You can be of any age, gender or background and attend

regular practice meetings to discuss any changes or ideas you may have for

the practice.

If this is something you may be interested in, please inform the reception team and

we will contact you with further details.

Dr Kulshrestha’s

Summerfield Family Practice

Page 24: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

INTERPRETER• Do you need an interpreter to help translate

during your consultation? If so, please tell the

reception staff when booking your appointment.

Dr Kulshrestha’s

Summerfield Family Practice

Page 25: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

INFORMATIONPlease speak with the receptionists for our services

we offer in ‘Different Languages’ and our ‘Easy

Read Leaflet’

Dr Kulshrestha’s

Summerfield Family Practice

Page 26: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

No Prescription Needed – self care

Your pharmacist can give you help and advice on the most appropriate medication to relieve your symptoms for:

Acute sore throat Insect bites and stings

Cold sore Mild acne

Conjunctivitis Mild dry skin

Coughs and cold Sunburn (and sun protection)

Cradle cap Mild hayfever

Haemorrhoids Minor burn or scald

Infant colic Pain and/or fever

Mild cystitis Mouth ulcer

Mild dermatitis Nappy rash

Dandruff Oral thrush

Diarrhoea (adults only) Ringworm or athletes foot

Dry or sore eyes Teething or mild toothache

Earwax Threadworms

Excessive sweating Travel sickness

Head lice Warts and verrucae

Indigestion and heartburn Other - please indicate

Infrequent constipation

Infrequent migraine If any time you are concern about your condition or if your symptoms are not improving after a few days of treatment with the over the counter medication you should contact pharmacist or the surgery

for more advice.

No prescription required - Referral to local pharmacy

You have a common condition that does not require treatment or can be treated with a medication that is available to buy over the counter.

Please visit your pharmacist for help and advice. You do not need to make an appointment to speak to the pharmacist, just pop in anytime.

Dr Kulshrestha’s

Summerfield Family PracticeNo Prescription Needed – self care

Page 27: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice
Page 28: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

public health messages :

• 1. all travellers who develop relevant symptoms,

however mild, within 14 days of returning from

mainland China, should self-isolate at home

immediately and call NHS 111.

• 2. all travellers from Wuhan and Hubei Province

should self-isolate for 14 days, even if they do not

have symptoms, due to the increased risk from that

area

Page 29: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Novel Coronavirus Message

Page 30: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Corona Virus Message in Chinese

Page 31: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Public Health Message

Page 32: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Dementia Support From DISC

Page 33: Dr Kulshrestha’s Summerfield Family Practice · Practice Manager –Mrs Shashi Kulshrestha Dr Kulshrestha’s Summerfield Family Practice Dr Kulshrestha’s Summerfield Family Practice

Birmingham & Solihull

Health & Wellbeing Services

• www.the-waitingroom.org