Drive More Growth with Agency-Company Interface AutomationInterface Automation

Drive More Growth with Agency-Company Interface AutomationAutomation

Today’s Agenda

• IntroductionIntroduction

• Agency Company Interface– DownloadDownload– Real-Time– Statistics

Mark GordonGroup VP, Property & CasualtyMark.Gordon@ivans.com

• Question & Answer@

813-288-3227

.2

IVANS Has Over 25 Years of Insight and Expertise in the Agent-Carrier Workflowthe Agent Carrier Workflow

• Founded in 1983 by 21 Insurance Companies• Founded in 1983 by 21 Insurance Companies

• Provides managed network services to property-casualty, healthcare and retail marketshealthcare and retail markets

• IVANS community represents an unparalleled network of carriers and agents:and agents:

– 350 property-casualty customers– 30,000 independent agents

• IVANS is headquartered in Stamford, CT, with offices in Tampa, FL and Cincinnati, OH.

3.

IVANS Provides Technologies and Expertise that Facilitate One-to-Many, Many-to-Many CommunicationsFacilitate One to Many, Many to Many Communications

Over 350 P&C carrier customers30,000 independent agents, p g

Real-Time Download

Consulting Services Compliance Reporting

200 payers135,000 providers

6,800 Broadband VPN sites managed

IVANS LIME for Providers

IVANS LIME Access Points

Networking Services

Data Solutions

IVANS LIME for Payers

Strategic Consulting

4

IVANS Has Unparallel Experience in Driving Growth for the Property-Casualty Communitythe Property Casualty Community

Proven Track Record End-to-End Solutions • 5 ACE Certified System

Specialists

• IVANS software integrated with

• Real-Time Connectivity and Development

– Service / Inquiry TransactionsQuoting• IVANS software integrated with

approx. 40 Agency Management Systems

– Quoting

• Download– Personal / Commercial Lines

• Over 200 Commercial Lines Implementations

• 30,000+ agents download every

– Direct Bill Commission Statement– Claims Download– ACORD Activities & Notes / Alerts –

Attachments, g ymonth

• Manage 8+ million transactions every month

• P&C 360 – Consulting Services

• Auto Liability Insurance Reporting /every month Auto Liability Insurance Reporting / Online Verification

Changes in Property-Casualty Business Objectives are Prompting New Technology Investmentsare Prompting New Technology Investments

Leading IT Projects• Soft Market is a catalyst for carriers' Leading IT Projectsfor Carriers in 2011

• Policy administration

increasing technology investment to streamline workflow, improve operational efficiency and control costs

• Agent portal with e-app

• Business intelligence: repository and reporting

• Carriers are investing in technologies that facilitate quick responses to customers and agents repository and reporting

• Claims workflow and management

• Heightened consumer expectations for information accessibility are creating online data requirementsdata requirements

• Claims adjusters need to access business critical systems from anywhere Source: Novarica

7

c t ca syste s o a y e e Source: Novarica

Putting Download and Real-Time Together for the Round-Trip Increases Benefits for Carriers and AgentsRound Trip Increases Benefits for Carriers and Agents

Carrier Agent

• Makes carrier easier to work with, increasing agencies’ willingness

• Promotes ease of doing business

• Enhances customer support by

g

to write business with that carrier

• Reduces processing time by eliminating duplicate entry

Enhances customer support by providing fast, accurate access to customer data

• Provides a single workflow for all• Reduces errors

• Decreases calls from agencies

C h l ith i iti ti t

Provides a single workflow for all transactions, reducing training

• Improves E&O loss control

Eli i t d li t t• Can help with initiatives to go paperless

• Eliminates duplicate entry

• Reduces processing time, which allows the agencies to focus on

lli d k tiselling and marketing

8

IVANS Agency Company Interface Helps Improve Customer Service and Build Agent RelationshipsCustomer Service and Build Agent Relationships

IVANS Agency-Company Interface solution is:

• Download via IVANS Transformation Xpress™Synchronizing policy information on the carrier system with the agency’s system to ensure both have up-to-date informationp

• Real-time processing via IVANS Transformation StationSM

Allowing an agent to access policyholder information and resend individual download policies from a carrier’s database in real-timepolicies from a carrier s database in real-time

• Data exchange via IVANS E-Commerce ServerProviding a two-way, data repository for carriers and agents to send and receive informationinformation

9

IVANS Seamless Download Process Allows Agents To Receive Policy Data Directly Within Their SystemTo Receive Policy Data Directly Within Their System

IVANS Download

Transactions:• Policy Issuance• Endorsements• Endorsements• Renewals• Alerts / Activities

and Notes• Cancellation

10.

• Changes• Re-instatement• Claims

Personal Lines Download Volume Is Increasing

O 7 illi P l Li li t ti• On average over 7 million Personal Lines policy transactions are downloaded every month

Line of Business % Growth Jan. 2010 to Jan. 2011Flood 58.9%

Personal Umbrella 22.6%Dwelling Fire 21.3%Homeowners 16.4%

Personal Automobile 11 7%Personal Automobile 11.7%

Source: January 2011 ARS data

11

Commercial Lines Download Volume Is Increasing

• On average over 500 000 Commercial Lines policy transactions• On average over 500,000 Commercial Lines policy transactions are downloaded every month

Li f B i % G th J 2010 t J 2011Line of Business % Growth Jan. 2010 to Jan. 2011Commercial Umbrella 85.6%Commercial Package 56.5%

Commercial Automobile 31.6%Workers Compensation 27.4%

Business Owners 16 7%Business Owners 16.7%General Liability 6.2%

Source: January 2011 ARS data

12

Why is Commercial Download Increasing?

• The industry has focused on improvements and education• The industry has focused on improvements and education around Commercial Download, including:– Implementation of minimum data guidelines

Id tifi ti f kfl i t f ll d id– Identification of workflow improvements, for small and mid-sized commercial business

– Tools to improve the agency experience including a Start-up G idGuide http://www.acord.org/communities/augie/Documents/Commercial_Lines_Download_Agent_Guide.pdf

– Webinars• Carriers have made significant improvements to their existing• Carriers have made significant improvements to their existing

implementations and there are also many new implementations• It’s a great time to get involved and start realizing the

efficiencies that Commercial Download can bring your agencyefficiencies that Commercial Download can bring your agency

13

Claims Download Is Experiencing Rapid Growth

32 carriers have implemented Claims Download since 2007

60% A t

350% Transaction Growth

Download since 2007

60% Agent Usage Growth (2010)

Growth (2010)

45% Carrier Usage Growth

(2010)About 2,500 Agents Active for Claims Download in January(2010) Download in January

14

IVANS Continues to See Growth in New Customers as well as Future Projectsas well as Future Projects

• 30 new carriers joined IVANS in 2010 (Total carriers now 351)• 30 new carriers joined IVANS in 2010 (Total carriers now 351)

• 40 carriers have turned to IVANS to help with plans to i l t C i l Li D l dimplement Commercial Lines Download

• 10 carriers have been discussing with IVANS rolling out Claims D l dDownload

• Direct Bill Commission Statements are another area of focus for icarriers

15

IVANS Real-Time Allows Agents to Access Information in the Carrier’s SystemInformation in the Carrier s System

IVANS Real-Time

Transactions:• Inquiry & Quoting• Service• Endorsements• Rating• First Notice of Loss

16.

• First Notice of Loss

Inquiries are the Leading Real-time Transaction in Terms of Overall Volume

0.5% 0.9%

Terms of Overall Volume

• Inquiries account for the overwhelming8.2%

2.7%

9.8%

• Inquiries account for the overwhelming majority of the transaction volume, with Billing and Policy inquiry as the top two transactions used by agencies

77.9%

transactions used by agencies

• Quoting represents 12.5% of the transaction volume

Alerts

1st Notice of Loss

transaction volume

• Endorsement Bridging represents 8.2%

Endorsement Bridging

Commercial Lines Quoting

Personal Lines Quoting

I i i

• Agent Service Representatives are saving 30 minutes per day with the real-time workflow (GetRealTime org) Inquiriesworkflow (GetRealTime.org)

17

IVANS Download and Real-Time Transaction Reports Illustrate What Agents are UsingReports Illustrate What Agents are Using

Sample Download Report

18

The Next Steps to Move Forward with IVANS Agency Company InterfaceCompany Interface

• Agency Survey• Agency SurveyIdentify systems and capabilities

• Agent List to IVANSAgent List to IVANSIdentify agents already actively interfacing with other carriers

• Lines of Business Identify which lines of business can be automated

• TransactionsIdentify which transactions can be automated

• Release ScheduleDefine Agenc Compan Interface release sched le

19

Define Agency-Company Interface release schedule

Major Steps in Implementing IVANS Agency Company InterfaceCompany Interface

• Initial Project Planning• Initial Project PlanningProvide Copy book/record structure

• Translation Development ProcessTranslation Development ProcessExtract- Mapping-Translation

• Implementation PhasepSet up-training

• Certification ProcessSend – evaluate – correct download files

• Testing and initial implementationPilot agent implementation

20

Pilot agent implementation

We Look Forward to Working With You in 2010

Please Contact Me with Any Questions

Mark Gordon

*Special Promotion:Sign-up by April 15th to implement Personal Lines, Mark Gordon

Group VP, Property & CasualtyMark.Gordon@ivans.com813 288 3227

p e e e so a es,Commercial Lines, or Claims Download to receive 10% off IVANS software and services work813-288-3227 work.

Information & Resources for Insurance Carriers:

Go to www.ivans.com/property-casualty

21