driving academy communty transport workbook v2

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Community Transport Course Book

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  • Road PassengerRoad PassengerVehicle DrivingVehicle Driving

    Community TransportCommunity Transport

    Accrington & Rossendale College MMXIII - HB v2

    Workbook ActivitiesWorkbook Activities

  • 2Community TransportCommunity Transport

    YOUR NAME:

    ..ASSESSOR NAME:

    ..START DATE:

    ......................................................................................................................

  • 3Learner&Assessor

    Declaration

    Learner&Assessor

    Declaration

    Community TransportCommunity TransportTo confirm the evidence sumitted to claim competence is authentic, tick (a ) the appropriatebox to indicate the assessment methods used to show competence for each unit Then,complete a statement showing how you have achieved these units. This statement shouldinclude;

    how you completed the units and what you have learnt from the experience. how long you have been working towards these units. how this has affected the way you approach driving community transport vehicles.

    Once you have done this, your assessor will write a statement providing support for yourstatement and describing how you have achieved these units.

    UNITS ACHIEVED OB KU PD WT PE OTUNIT CU2787: Drive Community Transport or Chauffeured

    Vehicles Safely and Efficiently

    UNIT CU2788: Provide Professional Customer Service in theRoad Passenger Transport Industries

    UNIT CU2789: Deal with Emergencies and Incidents Duringa Journey Transporting Passengers

    UNIT CU2790: Provide a Transport Service for PassengersWho Require Assistance

    UNIT CU2798: Plan Routes in the Road Passenger TransportIndustries

    OB: Observation KU: Knowledge / Workbook PD: Professional DiscussionPE: Product Evidence WT:Witness Testimony OT: Other

    Learner Statement:

    Assessor Statement:

  • 4Com

    plaintsan

    dApp

    eals

    Procedu

    res

    Com

    plaintsan

    dApp

    eals

    Procedu

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    Community TransportCommunity Transport

    If a candidate is dissatisfied with an assessment outcome, they have the right to appeal. There are3 stages in the appeals procedure and each stage must be exhausted before proceeding to the nextone. Candidates are advised to keep their own copies of all the documents used in the appealsprocedure. The main reasons for an appeal are likely to be :

    The candidate does not understand why they are not yet regarded as competent,due to unsatisfactory feedback from the assessor.

    The candidate believes they are competent and that the assessor has misjudgedthem, or has failed to utilise some vital evidence.

    Stage 1If a candidate has received a decision as to their competence with which they are unsatisfied, theyhave the right to appeal directly to the assessor who carried out the assessment. This appeal mustbe in writing and clearly indicate:

    Points of disagreement

    The evidence in the portfolio that the candidate believes meets the requirementsof the standards for claiming competence

    Stage 2Candidates who are not satisfied with the outcome of their stage 1 appeal can next appeal to theCentre's Internal Verifier. This appeal must be in writing, but need not repeat the detail provided atStage 1 as all the documentation used at stage 1 will be passed onto the Internal Verifier. Theverifier will forward a decision to the candidate & assessor within two weeks.

    Stage 3Candidates who are not satisfied with the outcomes of stage 2 of the appeals procedure and whohave exhausted all the Centre's internal appeals procedures, may proceed to Stage 3. This appealmust be in writing to the EDI General Manager Operations, and must be accompanied by copiesof all documentation from Stages 1 & 2. There must also be evidence that the candidate hasexhausted all the Centre's internal appeals procedures.

    An investigation will be undertaken on behalf of EDI and a report will be compiled forconsideration by the EDI Appeals Panel. This consideration will lead to one of 2 decisionsEITHER the Appeals Panel will support the recommendation of the report for the appeal to beupheld or rejected.

    OR the Appeals Panel will appoint an independent assessor and require the candidate tore-submit their portfolio and be available for an interview on an agreed date. The independentAssessor will then report to the Appeals Panel. The appeal will either be rejected or upheld.THE DECISION OF THE APPEALS PANEL WILL BE FINAL.

    A fee will be charged to the candidate at Stage 3. This fee will be refunded if the appeal isupheld.

  • 5Com

    plaintsand

    Appeals

    Procedures

    Com

    plaintsand

    Appeals

    Procedures

    Community TransportCommunity Transport

    The appeals procedure aims to ensure the following:

    The operation of the appeals procedure, and results arising from it, are monitoredto determine future policy

    All candidates' complaints are acknowledged and investigated to establish thefacts and evidence supporting the appeal. If a complaint is considered justified,remedial action will be taken

    All candidates who register an appeal receive a formal reply within 8 weeks. It isintended that the response will be to the mutual satisfaction of the candidate and EDI

    The appeals procedure and how it may be utilised must be communicated and available in writingto all candidates.

    Composition of the Appeals Panel

    The Appeals Panel will comprise the chair and one other independent member of the AdvisoryCouncil for Education and Training, the General Manager Operations and the Director ofTechnical Development. The Land Transport Team Co-Ordinator contact details are:

    Graham RoweAccrington & Rossendale College,Broad Oak Campus,Broad Oak Road,Accrington,Lancashire.BB5 2AW.

    Telephone: 01254 389933. Fax: 01254 354001.e-mail : [email protected]

    Accrington & Rossendale College Complaints Procedure

    If you wish to make a complaint about any aspect of the college or your assessor, forms areavailable from Information+ and guidance centres.

    Completed forms are sent to the responsible college manager who will respond within 15 workingdays. If you are dissatisfied with the manager's handling of the complaint, you can appeal to theCollege Principal, who will investigate the matter again and give you a response within 10 workingdays.

    If you are still dissatisfied your final recourse is to the Chief Executive of the Further EducationFunding Council or the Secretary of State for Education and Employment.

    Telephone: 01254 389933. Fax: 01254 354001. email - [email protected]

  • 6Skills

    ofaCom

    mun

    ityTran

    sportDriver

    Skills

    ofaCom

    mun

    ityTran

    sportDriver

    Community TransportCommunity Transport

    Skills Activity

    Complete the boxes below with the skills that are required to be a competent CommunityTransport Driver. When these have been completed, you will have identified the criteriaby which your performance and knowledge will be assessed for your Qualification

    BASIC SKILLS CUSTOMER SERVICESKILLS

    OTHER SKILLSDRIVING SKILLS

  • 7Activities

    Unit

    CU2787

    Activities

    Unit

    CU2787

    Community TransportCommunity Transport

    Unit CU 2787Unit CU 2787Drive Community Transport or Chauffeured

    Vehicles Safely and Efficiently

    The purpose of this unit is for learners to demonstrate occupational competence in drivingcommunity transport or chauffeured vehicles safely and efficiently.

    This unit is particularly suitable for learners working as a driver in the community transportor chauffeur industries

  • 8Daily

    VehicleChe

    cks

    Daily

    VehicleChe

    cks

    Community TransportCommunity Transport

    For this activity, identify in the word search grid below some of the things you need to checkbefore taking your vehicle out for the first time.Circle them with a pen and cross them off thelist below.

    Activity 1.1

    WASHERS WIPERS LIGHTS TYRES WHEELNUTSOIL WATER EXITS SEATS SEATBELTSBODYWORK HORN DEMISTERS LIFT EQUIPMENTEXTINGUISHER MIRRORS HANDBRAKE

  • 9Legislation,Regulatory

    Authorities

    &Fitness

    toDrive

    Legislation,Regulatory

    Authorities

    &Fitness

    toDrive

    Community TransportCommunity Transport

    Activity 1.2

    Outline the current legislation about medical fitness requirements to drive passengercarrying vehicles.

    Describe how alcohol, drugs or any other substances are likely to affect behaviour.

    Describe the effects of tiredness and stress and the importance of rest periods.

    Outline the relevant regulations for carrying passengers.

    Describe who the regulatory authorities are and outline their powers.

    Describe how you would get a replacement vehicle if yours is found to be defective.

    If you find any defects during the above procedure, how and to whom are they reported?

    Describe your companys first user defect check procedure.

  • 10

    Forces

    inMotion

    Forces

    inMotion

    Community TransportCommunity Transport

    Care must be takenwhen travelling overspeed humps or tablesas well as slowingdown and stopping thebus. How you performthese activities duringa journey can affectthe safety and comfortof your passengers.

    Activity 1.3

    Listed below are both scenarios. Firstly, describe the effect of scenario A on the passengersand vehicle then determine what could happen if travelling over speed humps is conducted inthis manner. Then, describe how scenario B affects your passengers, vehicle and what couldhappen if you use your brakes in this manner.

    A - Travelling too fast over speed humps