driving connected commerce...1)rbr 2020, global atm market and forecasts to 2025 2)idc financial...

Driving Connected Commerce

2 | DIEBOLD NIXDORF | DRIVING CONNECTED COMMERCE

We Automate, Digitize and Transform the Way People Bank and Shop.


~$147million

for R&D1

$4.4 billionIn revenue1 2+

millionInstalled POS

& ATMs2Top 5providerfor ATM & POS

software

~22,000team members

~13,200service professionals

~3,000software

professionals

3,000+patents

10+million

service calls resolved

each year

Leveraging our Substantial Expertise to Benefit Customers

1) Financial Results for the 12 months ended Dec 31, 2019.2) RBR 2020, Global ATM Market and forecasts to 2025; RBR, Global

EPOS and Self-Checkout 2020


Key Partner to Financial Institutions

1) RBR 2020, Global ATM Market and Forecasts to 20252) IDC Financial Insights, 2020 IDC FinTech Rankings3) As of December 31, 2019

4) RBR 2018, ATM Software 20175) RBR, 2020 Deposit Automation and Recycling 2018

#1in ATMsinstalledglobally1

global market share1 for

ATMs

~31%

Serving the majority of the

Top 100 financial institutions

globally

#1ATM multivendor

monitoring software4

~$3.3 billion

in annual revenue3

RankedTop Ten in the 2020 IDCFinTechRankings2

Global leader

of the ADT market5

~7,300 service

technicians


1) Diebold Nixdorf Annual Report 2019 -- Retail revenue for FY 2019 2) RBR, Global POS Software 2020 – in new POS software installations June 2019-June 2020 - for segment General Merchandise 3) RBR, Global EPOS & Self-Checkout 20204) Global Fortune 500 – The biggest Oil and Gas Companies in the World by Revenue in 2019 5) RBR, Global Self-Ordering Kiosks 20206) Deloitte Global Powers of Retailing 2020, ranked by retail revenue 2018

Top retail supplier awards are presented by Lebensmittel Zeitung and by the EHI Retail Institute.

Key Partner to Retailers

~$1.2billionin revenue1

DN SCO installations in

>50 countries at>150 retailers

of Top 25 retailers

in Europe

are our customers6

24

#1in retail EPOS

& self-checkout in Europe3>1.3 M

global EPOSinstallations worldwide3

#1in the global

market for self-ordering kiosks5

#1Globally in newPOS software installations2

9 out of 10Global Fortune 500

petroleum companies are Diebold Nixdorf

customers4


A World Leader in More than 100 Countries


Leadership Team

GROWTH AND OPERATIONAL EXCELLENCE

Growth and Operational Excellence teams focus on developing

innovative, customer-driven products and services -- while

maintaining a laser focus on operational rigor and discipline.

ENABLEMENT FUNCTIONS

Enabling Functions continually

support our entire organization.

Octavio MarquezGlobal

Banking

Hermann WimmerGlobalRetail

RETAIL AND BANKING SEGMENTS

Retail and Banking are the commercial centers of

our organization, with the primary focus of

delivering value to our customers.

Jon LeikenLegal

David CaldwellStrategy & Corporate

Development

Jeffrey RutherfordFinance

Julian SparkesDigital / IT

Gerrard SchmidPresident and Chief Executive Officer

Beth PatrickHuman

Resources

Ulrich NäherCommercial

Growth

Olaf HeydenOperations

Manish ChoudharySoftware

Devon WatsonMarketing /

Global Cost Program


Building on 160+ Years of Innovation

First to develop

tear gas defense

First voice

recognition ATM

First ATM integrated

with mobile

First circular vault door to

protect against prying

First long-edge,

anti-skimming, secure

card reader

First iris

recognition ATM

First green, flexibly

powered ATM

First stateless,

FIT Client ATMFirst to introduce

drive-up banking

First electronic POS

network system

introduced in Europe

First kiosk in QSR

First self-service

pilot in Europe


Core Drivers of Connected Commerce

We Automate, Digitize and Transform the Way People Bank and Shop.

Digital and Physical

“Always On” Operational Excellence

Insightful and Personalized Experiences

More Than Omnichannel

Single Function to Seamless Journeys

Do-it-yourself to XaaS

Transactions to Connections

Microcosm toEcosystem

• Branch Transformation• Cash Cycle Management• End-to-End Security

• Digital Banking• Consumer Centric

Experiences

• StorevolutionTM

• Self-Service • Store Operations

• Consumer Engagement & Loyalty

• Fuel and Convenience

Retail SolutionsBanking Solutions


Consumers Live in a Connected Commerce Ecosystem

Engaging consumers digitally while providing a range of physical

touchpoints is key to providing a differentiated experience.

From the supermarket to fast

fashion— our new self/assisted-

service tools place your consumer

at the heart of every interaction.

Discover solutions that don’t

make you choose between the

ever-critical uptime, security

and efficiency needed to

maintain deep consumer

relationships.

End-to-end solutions

eliminate complexity and

connect your physical and

digital channels while

streamlining your

consumer’s experience.

The future of payments and

transactions driven by open,

flexible solutions that enable

connected commerce—

SMBs reap the benefits.

AT HOME AND ON THE GO

RETAIL

FUEL, CONVENIENCE & QSR

BANKING

SMALL & MEDIUM BUSINESS


Solutions Bridging Digital and Physical Channels

EXPERIENCECHANNELS OPERATIONS PAYMENTS

MAINTENANCE APPLICATION MANAGEMENT

KIOSK

ATM

TELLER

POS

MOBILITYSOLUTIONS

REVERSEVENDING

SELF-SERVICEORDER KIOSK

RETAIL CASHMANAGEMENT

SELF-SERVICE

MOBILE/TABLET

DN Vynamic SoftwareTM

DN AllConnect ServicesTM

SELF-SCAN

IMPLEMENTATION OPERATIONSSUPPORT

IN BRANCH

ONLINE

IN STORE

LAPTOP/DESKTOP

DN Touchpoints


Software to Digitize Financial Institutions Globally

The industry’s first end-to-end connected commerce banking portfolio.



World-leading self-service software

VYNAMICTM CONNECTION POINTS

Flexible formats for more modern branches

VYNAMICTM BRANCH TRANSFORMATION

Cross-channel interactions for the modern era

VYNAMICTM DIGITAL

Centralized tools to reduce costs and initiate actionable intelligence

VYNAMICTM VIEW

Proven to improve cash costs

VYNAMICTM CASH MANAGEMENT

Flexible formats for more modern branches

VYNAMICTM SECURITY

Personalization tools for enhanced consumer engagement

VYNAMICTM ENGAGEMENT

Modernizes your payments and processing ecosystem

VYNAMICTM PAYMENTS


Software to Digitize Retailers Globally

The first open platform for connected retailers.



World-leading self-service checkout and FCx software

VYNAMICTM CONNECTION POINTS

End-to-end management for your network

VYNAMICTM OPERATIONS

Tools for personalization, experience and loyalty

VYNAMICTM ENGAGEMENT

Modernizes your payments and processing ecosystem

VYNAMICTM PAYMENTS


Banking Services to Transform a Connected World

DN AllConnect ServicesSM

IMPLEMENTATION

Rely on trusted experts to deploy your technology

TOTAL IMPLEMENTATION SERVICES

Your Team. Powered by Ours.

MAINTENANCE

Exceed the demands of an always-on world

MAINTENANCE AND AVAILABILITY SERVICES

SUPPORT

Continually transform and streamline operations

BRANCH MANAGEMENT

OPERATIONS

Achieve the highest possible return on

resources

SELF-SERVICE FLEET MANAGEMENT

APPLICATION MANAGEMENT

Integrated and modernized transaction acquiring

TRANSACTION MANAGEMENT


Retail Services to Transform a Connected World

DN AllConnect Services for RetailSM

Rely on trusted experts to deploy your technology

Your Team. Powered by Ours.

Exceed the demands of an always-on world

Standardized but flexible approach for first and

second level support and incident management

End-to-end infrastructure support and business process outsourcing

Proactive monitoring and lifecycle management of

business applications

MANAGED SELF-SERVICE

MANAGED MOBILITY

MANAGED CHECKOUT

MANAGED STORE INFRASTRUCTURE

SUPPORT OPERATIONS APPLICATION MANAGEMENT

IMPLEMENTATION MAINTENANCE


Touchpoints to Automate the Way People Bank and Shop

Our integrated solutions connect digital and physical channels conveniently, securely and efficiently.


Touchpoints to Automate the Way People Bank

Built to Connect. Built for More.TM

DN Series provides financial institutions the ability to grow with their digital strategy and deliver the most integrated functionality in the

smallest, most secure footprint.

MORE PERSONALIZED

MORE INTEGRATED

MORE AVAILABLE

MORE EFFICIENT

MOREFUTURE-READY

MORE SECURE


Touchpoints to Automate the Way People Shop

Built for the Storevolution.Built for More.TM

Our integrated self-service and checkout solutions enable frictionless consumer and

staff journeys across all channels.

MORE MODULAR

MOREAVAILABLE

MORE OPEN

FLEXIBLE JOURNEYS

CONNECTED EXPERIENCES

INTEGRATED CHANNELS


Executing Our Roadmap For Transformation

Operational Excellence

Prioritizing and standardizing procedures

and processes to increase efficiency, manage

costs and deliver value to our customers

and shareholders.

Improving execution and management of

assets and liabilities, with established targets

and leadership accountability to ensure

successful delivery.

Optimized Balance Sheet

Providing a world-class, competitive software

and solutions portfolio necessary to address

our customers evolving needs to achieve

consumer satisfaction and loyalty.

Product Evolution

Shaping the Future

Focusing relentlessly on customer centricity.

Evolving how we interact with customers

and driving growth. Delivering our best is at

the core of everything we do.

Customer Focus

A comprehensive, transformational plan that builds and improves upon what we do best —

delivering quality products and services to our customers.


Global Employer of Choice

driving connected commerce...1)rbr 2020, global atm market and forecasts to 2025 2)idc financial...

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