DORIAN KERSCH • SCRUMMASTER • INTUIT • @DORIANKERSCH

Driving JIRA Adoptionthrough simple configuration

K EY A G I L E PR A C T I C ES

IN T U IT A GIL E

T A K EA WA YS

Agenda

Intuit Confidential and Proprietary4

”Deliver world-class agility through enterprise-wide adoption of Agile principles”

Key Agile Practices

Streamlined WorkflowsJIRA PlaybooksAgile Flight Crews Customer Benefit

Key Agile Practices

The Problem• Inconsistent execution• Task vs value ownership• Mini waterfall bottlenecks

The specific team members needed to deliver a story

Agile Flight Crews

Cross functional story team

Agile Flight Crews

Story Huddle

Checklist

All the people required regardless of skillset.

Flight crew prepares story for execution (Definition of Ready, Tasks)

Ensuring consistent high quality execution every story

The Problem• Aligning tools with Intuit Agile• 100s of individual configurations• Unable to collect consistent

metrics

JIRA Playbooks

How Intuit scales JIRA configurations

One Base “Template”

JIRA Playbooks

Extend by business unit or team structures

Avoid “one” offs

Define the company standard. Keep it bare bones.

Its okay to have some variations.

Jira isn’t always the answer to the problem. Work with the teams.

Preferred: Intuit Base Config

Screens

Fields

Workflows

Approved Option: Example

Business Unit A Config:

Intuit Base Config

Issue Type + “Sub-task”

Fields + “Country”

Workflow + “Verify”

Deprecated: All other configs

Required: Business Unit or Intuit Config

Permissions

Notifications

Issue types

Focus on customer benefit

• Understand the customer problem and solve for it.

• Incremental delivery of value

• No easy way to validate success

• Big bang releases• Didn’t prioritize most valuable

customer features

The Problem

Business Value Field

Focus on Customer Benefit

Success Metric Field

Track at story, epic or initiative level.

What does success look like?

The Problem• Too many fields, too much overhead• Focused on work not value• Cross-team status was complicated

Simplified Workflow

• Simple workflows that get more complex with automation

Create a basic

Streamlined Workflows

Limit Required up-front

Automate

Start simple. Learn from customers. Expand through automation and business needs

Keep create screens simple. Require via transitions as you go through the flow.

Keep customers doing their work and JIRA reflects their work.

Takeaways

Allow FlexibilityKISS Automate

KISS, Flex, Automate

Do the simplest possible thing

effectively.

But not chaos If it can be automated, Automate it.

Thank you!

DORIAN KERSCH• SCRUMMASTER • INTUIT • @DORIANKERSCH