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Driving Loyalty in the Age of Hypercompe66on John Tabis Founder and CEO The Bouqs Company Presented: September 28, 2016 at Retail’s Digital Summit Steven Young VP, Growth Grubhub

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Page 1: Driving Loyalty in the Age of Hypercompetition

DrivingLoyaltyintheAgeofHypercompe66on

JohnTabisFounderandCEO

TheBouqsCompany

Presented:September28,2016atRetail’sDigitalSummit

StevenYoungVP,Growth

Grubhub

Page 2: Driving Loyalty in the Age of Hypercompetition

01 Steven Tristan Young, VP of Growth, Grubhub

Driving Loyalty in the Age of Hypercompetition

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Can you drive online loyalty from a historically analog offline experience?

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Torecapontoday’stakeaways…

§  Leveragevideotodrivetransparencyandauthen6citywithyourcustomers

§  Makeusersambassadorsofyourbrand;bringthemintotheconversa6on

§  Digitalcanbeemo6onal,inspira6onal,nostalgic;allwaystodriveanemo6onalconnec6ontodriveloyalty

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Thank you!

Steven Trristan Young, VP of Growth, Grubhub


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